Customer reviews from frigidaire.ca
Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Average customer rating
4.1
(219 Reviews)
Rating breakdown 219 reviews
5 Stars
109
4 Stars
63
3 Stars
21
2 Stars
6
1 Star
20
81%of customers recommend this product.
(
168 out of
207)
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Customer Rating
3
Stove caught on fire burnt my kitchen
on October 10, 2021
Posted by: Hurch
Be careful what u put in the bottom storage drawer. Had pan with plastic handle and heat resistant stove gloves that it. Some how caught on fire when cooking. 7000$ in damage.. they should make a better heat shield for 0 clearance. Other that amazing stove
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Cought on fire
on October 23, 2021
Posted by: Hurch1
Pan handle in my oven drawer cought on fire. Burnt my kitchen. Seem to me there no hear shield
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Control knobs get SUPER hot when the oven is on.
on December 7, 2021
Posted by: JimG
First impression: Want to send it back. Control knobs get SUPER hot when the oven is on. Burn your hand hot.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna P. , Online Outreach Specialist, December 8, 2021
Hello Jim,
We appreciate you taking the time to share your concerns with us. Thorough testing has been completed to ensure that the temperatures are within the industry guidelines. We do regret to learn that this concern has provided you some concern. If you would like, please contact our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindly, Anna
We appreciate you taking the time to share your concerns with us. Thorough testing has been completed to ensure that the temperatures are within the industry guidelines. We do regret to learn that this concern has provided you some concern. If you would like, please contact our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Broke in less than two years
on December 28, 2021
Posted by: TinaT
I was so excited to get my air fryer stove. After the warranty ended so did the range. The centre burner flame is so low its useless. If I close the oven door the oven shuts off. The control panel randomly gives error messages. The airfryer doesn't work and to add insult to injury everytime I call the 1-800 # its too busy to take a call.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Chris Smith, Online Outreach Specialist , December 30, 2021
Hi, Tina T! We’re saddened to hear about your recent range experience. We’d like to investigate these issues further. We’ve sent you an email so we can more easily communicate. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Very nice stove..
on March 2, 2022
Posted by: Chris0220
We purchased the front control gas range professional line about 2 1/2 years ago. This is a great stove! The only issue we have is sometimes the fan seems to rattle a bit making extra noise when venting but overall the stove works excellent.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Oven Knobs Dangerously Hot
on April 10, 2022
Posted by: Disappointed123
The oven knobs get to 146 degrees when on for approximately 30 minutes. Someone will inevitably hurt themselves. If you have kids, do not purchase.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Disappointed
on June 16, 2022
Posted by: morgan1234
I bought the entire Frigidaire Professional Line for my kitchen reno because of this beautiful stove. A few months in, and only really cooking on it 5-6 times, I am disappointed. The top scratches incredibly easily. When you are baking, the knobs get so hot it is almost unbearable to touch. I can't imagine that the writing will stay on for long with the heat. Air fry feature was also disappointing so if you are buying it for that, save your money.
I bought 3 appliance and all 3 came damaged in some way. I know it wasn't from the store as they were all delivered in box. All the parts are backordered so now I have dented appliances in my new kitchen.
No, I would not recommend this to a friend.
Response from frigidaire.caBy DERRICK, Online Outreach Specialist, June 20, 2022
Hi, morgan1234. We’re sorry to hear about the rocky start and the delay with replacement parts. Your happiness is our top priority! As a result of both very strong demand for our appliances and the global supply chain shortages, some of our parts are experiencing a fulfillment delay. We are working closely with our suppliers to resolve it and are committed to delivering orders as quickly as possible. We appreciate your patience with us! Regarding your knobs, one of the important safety tips mentioned in your model’s Use and Care Guide on page 7, areas near surface burners and elements may become hot enough to cause burns. Should you have any further questions or just want some tips on getting to know your range. We would love to help! We can be easily reached via Live Chat. -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not great
on July 7, 2022
Posted by: Eye 4
Serviced twice for the oven, recommended, just use the convection since bake doesn't work
No, I would not recommend this to a friend.
Response from frigidaire.caBy DERRICK, Online Outreach Specialist, July 8, 2022
Hi, Eye 4. We appreciate hearing from you, and your happiness is our top priority. We feel terrible to hear that you’re having issues with your range. We show our Customer Care Team is addressing your concerns. Should you need further help, feel free to Live Chat with us so we can ensure you are taken care of. -Derrick
Written by a customer while visiting frigidaire.ca