Customer reviews from frigidaire.ca
Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Average customer rating
4.1
(219 Reviews)
Rating breakdown 219 reviews
5 Stars
109
4 Stars
63
3 Stars
21
2 Stars
6
1 Star
20
81%of customers recommend this product.
(
168 out of
207)
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Customer Rating
1
Over the Long Haul
on March 27, 2021
Posted by: Willow22
I bought this range three weeks ago and micro scratches have already started to appear from two light cleanings, very worried what will happen if any major spills need to be cleaned and what surface will look like in six months. This is a pro series so maybe a porcelain cooktop would be a better option in future models,
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, April 1, 2021
We’re so sorry to hear you’re noticing some wear on your new range, and we’d love to see if we can help! To start, there are great tips and recommendations for gentle cleaning on pages 40-41 of the User Guide we’d check out. If still notice any unusual wear, connect with us via our Customer Support line at 1-800-265-8352 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Looks high wnd
on April 4, 2022
Posted by: Ad2022
I love the high end look of this stove. It looks and feels higher in quality than comparable brands. So far the oven and stove top are very easy to use, quiet and cook beautifully. I want to keep this stove, but my issue is with the knobs getting hot when the oven has been on for about an hour at 425 degrees. They’re borderline manageable unless you open the oven to rotate and flip food. Then the knobs are too hot to touch. It is also true the stove increases in 25 degree increments and this model does NOT have steam clean option despite the model number suggesting it does. If the heated knobs can be addressed, I will love this stove completely.
I would recommend this to a friend!
Response from frigidaire.caBy Damon, Online Outreach Specialist, April 5, 2022
Thank you for taking time to share yoru experience with us. Your feedback is vital to the appliances we design. While we are excited to hear that yuou are enjoying the quality and functionality of the range, it's disappointing to hear about the knobs being hot to touch when the cooking temperature is higher. In an effort to gain more information, we have sent you an email directly, and look forward to working on a resolution. - Damon
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Already dead
on April 15, 2021
Posted by: Brooks67
Installed in February 2021 and already not working.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, April 22, 2021
Hello, Brooks67!
Thank you for your feedback. We're sorry to hear of your experience with the range not working properly. We see that you were working with a technician that has resolved your concerns. If you should need further assistance ,we're here to help. Please feel free to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for your feedback. We're sorry to hear of your experience with the range not working properly. We see that you were working with a technician that has resolved your concerns. If you should need further assistance ,we're here to help. Please feel free to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not worth the money!
on April 29, 2021
Posted by: Javid
Oven stopped working after only 2 days of using the top of the stove. Didn't even get a chance to use the air fry/oven. Top it off Frigidaire can only get someone out here to look at this F27 error in 6 weeks.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, May 3, 2021
Hi, Javid.
We are truly sorry that you are having this experience with your range. We understand how important a range is to any family. We have verified your appointment and thank you for your patience. In the meantime, please try disconnecting the appliance for 2 to 3 minutes to allow the appliance to reset. -R'Shaye
We are truly sorry that you are having this experience with your range. We understand how important a range is to any family. We have verified your appointment and thank you for your patience. In the meantime, please try disconnecting the appliance for 2 to 3 minutes to allow the appliance to reset. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible grates, scratches easily
on August 1, 2021
Posted by: SueHPD
We ordered this and all Frigidaire appliances for our kitchen. So unhappy with the cooktop, it doesn’t come clean, it looks worn after a few months. No information on how to clean other than soap and water. Won’t be buying this brand again.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, August 5, 2021
We’re so sorry to hear the cooktop portion of your new range has been less than satisfactory, SueHPD. You can find detailed instructions for cleaning each area of your appliance with individual instructions for each type of material on pages 40-43 of your Use&Care Guide. We normally recommend cleaning the appliance with either warm water and soap or a mild detergent with a soft cloth. Using harsh chemicals or abrasive cleaning on the appliance’s surface may cause damage or a worn appearance to the finish. If there are any questions about the care or cleaning for your appliance, please don’t hesitate to connect with us directly. We’re available through our Customer Support line at 1-800-265-8352 (M-F, 8:30AM-8PM EST), and we’re more than happy to help! ~ Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Avoid it!
on January 31, 2022
Posted by: Vlad
There is only one advantage - it looks very "professional".
But it is totally not professional with the set of its features: 1. there is no even simple start delay, 2. You can't setup a temperature lower 100 degrees 3. Timer is a joke 4. 25 degrees step 5. You can easily scratch the surface. Use only microfiber and special cleaners.
I wish I knew it before buying. Now we stuck with expensive useless but butifuly looking stove.
But it is totally not professional with the set of its features: 1. there is no even simple start delay, 2. You can't setup a temperature lower 100 degrees 3. Timer is a joke 4. 25 degrees step 5. You can easily scratch the surface. Use only microfiber and special cleaners.
I wish I knew it before buying. Now we stuck with expensive useless but butifuly looking stove.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, February 1, 2022
Hello, Vlad! While we’re glad to hear you’re enjoying the look of your new range, we’re disheartened its features and design have been less than satisfactory. However, we truly appreciate you sharing your honest experience with us so we can continue working towards new innovations and improvements. If there are ever any questions or concerns about your range, please don’t hesitate to connect with us through our Customer Support line at 1-800-265-8352 (M-F, 8:30AM-8PM EST) for the best assistance. ~ Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Overheating
on December 10, 2021
Posted by: Ry1990
Recently got this stove and the entire stove overheats when it is on to the point where you can’t touch the knobs because you will burn yourself, anyone else having this issue?
No, I would not recommend this to a friend.
Response from frigidaire.caBy Kiara, Online Outreach Specialist, December 13, 2021
Hello Ry1990! Thank you for sharing your feedback. We can understand your concerns and we would love to receive more details on the issue so that we can reach a resolution. At your earliest convenience, please take a moment to give us a call at 800-265-8352 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Ouch ! Those Knobs Heat Up and Error Code After One Use !
on December 26, 2021
Posted by: Love2Cook
I had the range delivered and installed on December 22 and didn’t use the oven until Christmas day.
The oven heats up great but unfortunately so do the front control knobs and not just a little bit. They are too hot to touch. I am grateful that I don’t have small children here to learn the hard way that the stove is hot. I am not exaggerating when I say they get hot. My kids say I have heat resistant hands when they feel the temperature of my dishwater so I am not a wuss.
After one Christmas dinner made, it started beeping repeatedly during our meal. I came in the kitchen and it was reading Error and now I can’t clear the message to use the oven. No warmed up pie for dessert here. I hope I can remedy this before I have to cook another meal.
I am disappointed with this range and wondering what the future holds if this was the first use. I am an accomplished cook and baker so I need an appliance I can rely on !
The oven heats up great but unfortunately so do the front control knobs and not just a little bit. They are too hot to touch. I am grateful that I don’t have small children here to learn the hard way that the stove is hot. I am not exaggerating when I say they get hot. My kids say I have heat resistant hands when they feel the temperature of my dishwater so I am not a wuss.
After one Christmas dinner made, it started beeping repeatedly during our meal. I came in the kitchen and it was reading Error and now I can’t clear the message to use the oven. No warmed up pie for dessert here. I hope I can remedy this before I have to cook another meal.
I am disappointed with this range and wondering what the future holds if this was the first use. I am an accomplished cook and baker so I need an appliance I can rely on !
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, December 29, 2021
Thank you for taking the time to share your story with us. We’re disheartened to hear you’ve had trouble with the knobs becoming too warm as well as trouble with an error code, and this is certainly never the experience we’d want anyone having with their brand-new range! To clear any false error codes, we recommend disconnecting power from the appliance for a few minutes to reset the computers; then reconnect power to see if the error reappears. But we’d like the chance to learn more about these issues to see how we can help, and please be on the lookout for an email from us shortly so we can work together on this! ~ Hailea
Written by a customer while visiting frigidaire.ca