Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Average customer rating
4.6
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
610
4 Stars
153
3 Stars
38
2 Stars
15
1 Star
25
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Freestanding Gas True Convection Range with Air Fry - Stainless Steel
Customer Rating
1
Professional -- NOT
on April 26, 2022
Posted by: KuchenMeister
This was not my first gas range so I knew what to expect and I had thought that I did my research before buying this range when looking into a high end unit; boy was I wrong. It was a huge disappointment when I went to use it the first time. You would expect that a range advertised as "professional" would be just that. It could not be further from the truth. As I do a lot of baking I was utterly disappointed to find that you cannot set your temperature by anything other than by increments of 25; so I cannot set it to any other temperature, say 365F, if I wanted. This is “professional” ? I cannot understand why this is the case as one can clearly observe the digital temperature readout increase by single digits. Then there is the timer - I would have thought that you could enter in your time directly however that is not the case. One has to waste valuable time by physically pressing down each time for time from the numbers one to ten after which time the numbers then go up so fast, by increments of five after which then I often have to go back and decrease it to my desired temperature, again one digit at a time. And why is a 24 hour clock not an option as I had on my previous ranges?
I am not a techni but these sure sound like they should be simple fixes especially in this digital age. Perhaps a mother board issue(?) which could be an easy replacement fix for those of us currently owning this range?
Then there is the issue with the knobs on the front which get so hot that I can barely touch them. This was never an issue with my previous range having similar front knobs. I need to keep my grandchildren away from the kitchen.
The manual could provide better instructions as to how to insert and remove the slide out rolling rack as this is not an easy task to achieve. So very disappointed and angered that I spent so much money on a range with such limitations. The cooktop is the one bright spot with this “professional” range.
I am not a techni but these sure sound like they should be simple fixes especially in this digital age. Perhaps a mother board issue(?) which could be an easy replacement fix for those of us currently owning this range?
Then there is the issue with the knobs on the front which get so hot that I can barely touch them. This was never an issue with my previous range having similar front knobs. I need to keep my grandchildren away from the kitchen.
The manual could provide better instructions as to how to insert and remove the slide out rolling rack as this is not an easy task to achieve. So very disappointed and angered that I spent so much money on a range with such limitations. The cooktop is the one bright spot with this “professional” range.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, April 27, 2022
Thank you for leaving a detailed review of your range. We are incredibly bummed to hear that you are disappointed in so many features of this new unit. Our Customer Service team would be happy to assist in getting a technician out to address your concerns. Please contact us by phone at 800-265-8352 or find us on www.frigidaire.com for a Live Chat session M-F 8:30 am- 8:00 pm EST. We look forward to hearing from you. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible range and company
on July 17, 2022
Posted by: Jen o
[This review was collected as part of a promotion.] Range lost all electricity after only 8 months. the company takes their time trying to fix it and doesn’t care if you go with out being able to cook for months. I will never buy Frigidaire or Electrolux
again. Horrible!! It’s been 3 weeks and they still haven’t fixed it or replaced it. I can’t cook for my children.
again. Horrible!! It’s been 3 weeks and they still haven’t fixed it or replaced it. I can’t cook for my children.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, July 21, 2022
Oh no, Jen! We're sorry to hear of the issues with the range failing. We appreciate the opportunity to make this right for you and your family! We see that the repair has been completed. If you may need additional assistance, please feel free to Live Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Gas Range Review
on January 31, 2023
Posted by: Jlmaxim
Works great. Noticed pitting on range burner head, clearly defective from the factory. Customer service would not replace because they said that that was not covered under my warranty. BUYER BEWARE
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 3, 2023
Hi, Jlmaxim!
We're glad to hear this stove is working great for you! The bubbling in the finish on the burner head may be due to trapped moisture evaporating off; please ensure the burner heads are dried completely after washing before the cooktop is used again! Cleaning instructions are available on pages 42 and 43 of your Owner's Manual. If you need further help, please be on the lookout for an email from us to follow up with your concerns!
Best,
Ashton
We're glad to hear this stove is working great for you! The bubbling in the finish on the burner head may be due to trapped moisture evaporating off; please ensure the burner heads are dried completely after washing before the cooktop is used again! Cleaning instructions are available on pages 42 and 43 of your Owner's Manual. If you need further help, please be on the lookout for an email from us to follow up with your concerns!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Had range
on February 10, 2023
Posted by: Jroson
[This review was collected as part of a promotion.] This range is the Cadillac of ranges for the price point. Super easy and versatile.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great oven but unreliable
on February 17, 2023
Posted by: John r k
[This review was collected as part of a promotion.] We moved into our new house less than two years ago (so outside one year warranty) and we’ve already encountered issues with the oven where it will not heat. We’ve absolutely loved this oven but cannot recommend something that won’t even last for two years.
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 20, 2023
Hello, John r k.
We're sorry to hear of the difficulties you're experiencing and understand your frustrations. We are more than happy to assist you in a prompt manner. Should you have any questions or concerns, please know we're here to help. You can connect with us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Kindly,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 4, 2023
Posted by: Dixie Lou
[This review was collected as part of a promotion.] I love this gas range. It is the best that I have used. The last gas range that I owned was a high end product but I think the Frigidaire works much better.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Like the appliances, but hard to clean
on June 26, 2023
Posted by: Soccerl618
[This review was collected as part of a promotion.] So far we love the appliances EXCEPT the fact that we spilled something getting it out of the oven, it ran between the glass and there is no way to clean it. Weird design flaw.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, June 27, 2023
Hi there, Lauren! We want to personally thank you for sharing your important quality concerns and experiences with us. We’re sorry your experience didn’t match your expectations. For proper cleaning, we recommend checking your owner's guide, pages 40–45. If you have other concerns, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
3
Brand new -cooling fan broken
on August 21, 2023
Posted by: MonikaS
[This review was collected as part of a promotion.] Love the look and all the range can do, but got a new range and the cooling fan doesn’t work, so we have been without an oven for over a month waiting for the appointment for the repairman to come take a look to confirm. Now have to wait for the part and have it replaced.
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 24, 2023
Hi, MonicaF. Thank you for stopping by to share your feedback on range with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and experience in hopes that we can better serve your needs in the future. I can see that you are working with our customer care team toward a resolution. If you need further assistance, please feel free to contact us via live chat or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Christi
Written by a customer while visiting frigidaire.com