Hey there, we're very sorry to hear you haven't been loving your Wave. When you use it for cooling, it is normal for the device to release some of the heat that is being pulled away from your skin, and this can be more obvious if you've run multiple cooling sessions or if the device is covered by a sleeve or a pillow, for example. if All Night cooling isn't doing the trick, we'd highly recommend trying a Fall Asleep session when you go to bed. Then, if you program Fall Asleep (or your favorite cooling mode) as a Preset, you'll be able to activate it by just pressing the button if you happen to wake up in the middle of the night. (The 7- to 9-hour sessions are kind of like a marathon for your Wave, so it is having to work a lot harder compared to something like a Fall Asleep session, which will get you stronger cooling and less chance of overheating.) if you feel like your Wave isn't functioning properly, please reach out at embrlabs.com/contact so we can troubleshoot or get you a replacement!

Zoe, we’re sorry you haven’t been getting relief overnight! If you’ve been using All Night cooling and haven’t found it effective, you might want to consider instead using Fall Asleep cooling when you go to bed and then a shorter, more intense cooling session (like Hot Flash Relief) to quickly help you get back to sleep if you do get woken up with a hot flash. If you program your preferred cooling session to one of your Wave’s buttons as a preset, then you can do this without getting your phone out—just double-press the button and (hopefully) get back to sleep fast! (Search our Help Center for “presets” if you need step-by-step instructions on reprogramming your Wave’s buttons.) Some users find that after doing this for awhile, their bodies begin to respond better to the Wave and they can switch to using All Night cooling again.