Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,421 Reviews)
Rating breakdown 2,421 reviews
5 Stars
1,811
4 Stars
328
3 Stars
99
2 Stars
62
1 Star
121
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
Nice freezer - wish the shelves were deeper and....
on November 2, 2023
Posted by: MurphC24
[This review was collected as part of a promotion.] It is a beautiful freezer however, We have had trouble with the soft drawer freezing the ice cream hard as a rock but that may be a temperature thing. Also, the ice tastes like tap water. Is there something wrong with the filter or is this just the best it can do?
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 3, 2023
Thank you for taking the time to leave us a feedback, Cheryl. We want you to know that your feedback is helpful to us and has not gone unnoticed. The possible reason of the odd flavor of ice is that the ice cubes stored too long may develop an odd flavor. Should you require any further assistance, please do not hesitate to reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Side by side
on November 2, 2023
Posted by: Gonzotime67
[This review was collected as part of a promotion.] My side by side refrigerator and freezer are great, love the size, the only issue we are having is the compressor motor it off balance and vibrates the refrigerator badly, like a washer that is off balance.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker and Interior Frost Issues
on November 2, 2023
Posted by: AdriannaH
[This review was collected as part of a promotion.] I read other reviews concerning the ice maker and interior frost build up issues and ours has these same issues. We have done much of the same troubleshooting as far as resetting the ice maker and cleaning out the "snow" that builds up in the interior, but can't seem to stop them from occurring. We change the filters as recommended by manufacturer and use Frigidaire brand replacement filters, so unsure what is causing the frost build up. The ice maker randomly shuts off and stops making ice for no apparent reason. We have reset it, looked to see if it might be frosted over, but can't figure it out. Then when about to submit a claim for repair, it starts working again, so probably a matter of time before it dies. We have had the freezer about 15 months, so outside of the manufacturer warranty and would require out of pocket for repair. :(
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 6, 2023
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Lots of space but a few flaws
on November 1, 2023
Posted by: CTNG
[This review was collected as part of a promotion.] The unit is roomy and lights are well placed, so it fits plenty of food but still easy to find things. The in-door water dispenser is a great feature. It could use a deli drawer and a butter or other indoor drawer. Finally, mine arrived with 2 defective parts and I’ve been having problems getting resolution from Frigidaire
Written by a customer while visiting frigidaire.com
Customer Rating
1
PROBLEMS Less than one week old
on October 31, 2023
Posted by: Mrs PG
The freezer turns on and a few hours later turns off. A buzzer letting you know the power is off sounds at least 3-4 times daily. Someone from Frigidaire came to repair it and said there was nothing wrong with it. WRONG. Very frustrating.
Response from frigidaire.comBy Christi, Online Outreach Specialist, November 1, 2023
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Mrs PG. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unsatisfied customer
on October 30, 2023
Posted by: Yarbro
I don’t know who designed this fridge but they should be fired. The door shelving can’t accommodate a jar of mayonnaise, no compartment for butter, there are only to shelves which aren’t very deep. The meat drawer doesn’t work for a pack of bacon
Response from frigidaire.comBy Maria, Online Outreach Specialist, October 31, 2023
Thank you for your time and willingness to share your feedback and opinion. We’re sorry your experience didn’t match your expectations. Please know that your comments are vital to us in improving future appliances. Rest assure that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need any further assistance, please don't be hesitant to reach out to and we will be very happy to help. You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet and well laid out.
on October 29, 2023
Posted by: PickFab
[This review was collected as part of a promotion.] So far all is well. The only issue was the electrical plug. I had to move my electrical outlet to accommodate the non flat plug. Follow the unpacking instructions. The Blue Tape is very hard to remove when it gets cold!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 28, 2023
Posted by: K Rousseau
[This review was collected as part of a promotion.] Our new Frigidaire Professional Freezer was installed a little over three weeks ago, and it is nice to have ice cream and ice again! Our previous Frigidaire Professional Freezer went out in May of this year, after running for about 11 years. Due to the mixed reviews of the current model, we shopped around for other options, but returned to Frigidaire's Professional line and have been quite pleased.
Written by a customer while visiting frigidaire.com