Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
4
Great - but mysterious issue
on January 10, 2021
Posted by: Tim333
[This review was collected as part of a promotion.] We had it professionally installed (along with the fridge) and we LOVE the look and LOVE the features. However, there is one mysterious issue I cannot get to the bottom of - the freezer "frosts" up (ices up) all over the inside at least twice per day so when you open it up it's entirely covered in "snow" (well, frost). Then, mysteriously, when you close the freezer door and come back several hours later it's all cleared up. BUT IT KEEPS COMING BACK AGAIN . Arrrgghhh.
I've turned the ice maker off (the freezer is not connected to the water line so at first, as the ice maker was turned on be default I assumed it was sucking humid outside in air). But, that didn't work. I've also checked the rubber door seal but I don't see anything obviously wrong with it.
Does anyone know what the issue may be? Is it designed to do this (our old freezer didn't)?
Anyway - overall we are very happy. I just need to figure out this issue.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 29, 2021
Hey, Tim333. We’re glad to hear you are loving your new single-door freezer! The products look great in your home – thanks for sharing your pictures! We’ll be happy to work with you regarding the frosting issues described and find a solution that addresses those concerns. You can always connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432. We look forward to engaging with you further. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do Not Buy
on January 21, 2022
Posted by: BrockL
My post keeps getting moderated out. So I can’t give details. However the freezer has been making a loud creaking noise randomly and the compressor randomly is extremely loud for hour+ at a time. See video.
(click to see the video)
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 24, 2022
BrockL, we appreciate you stopping by to share your feedback and bringing your noise concerns to our attention.
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
Based on the information provided, we noticed consumer care was able to assist recently with resolving your concerns.
Should you experience any other matters or have any questions, please reconnect with us by phone or via live chat, and we will be happy to assist.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
Based on the information provided, we noticed consumer care was able to assist recently with resolving your concerns.
Should you experience any other matters or have any questions, please reconnect with us by phone or via live chat, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Would give a Zero!
on February 17, 2023
Posted by: NeboNC
Do NOT BUY! Purchased Frigidaire Professional Refrigerator that wa delivered on 11/22/2023. Froze vegetables and dairy spoiled before expirationrom. Temps ranged from 50 degrees to 26 degrees. Multiple service calls scheduled for 9 hr windows. Could not fix. REFUSE TO REFUND and product is still less than 90 days old. Calls to Frigidaire often will tell you to call back another time due to high volume of calls. If you do get to stay on line expect at least 30 minutes on hold. Worst company I have dealt with in my 55 years!
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 20, 2023
Hello, Lisa.
This is never the kind of experience we want our customers to have. We're sorry we let you down and are here to see if we can turn your experience around. I can see that you are working with our Customer Care Team toward the resolution.
If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!
Warmest Regards,
Angel
This is never the kind of experience we want our customers to have. We're sorry we let you down and are here to see if we can turn your experience around. I can see that you are working with our Customer Care Team toward the resolution.
If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!
Warmest Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and Functional!
on April 9, 2021
Posted by: DM3JAM
We got the refrigerator and freezer (twins) set about a week ago and absolutely love it. Had to share a review for anyone else considering these for their kitchen. TL;DR? Buy them and thank me later.
First, they are gorgeous in our new kitchen. (We're about 90% done with a complete kitchen remodel.) Even though we've only had them a week, every single friend that has walked into our kitchen over that time immediately first comments on the Twins. They make a heck of a visual statement in the room. Beautiful design, clean lines, perfect fit with the trim kit. They are beautiful.
Second, you can tell they are built to last. The doors have an amazingly strong/sturdy feel when you open them. (A neighbor commented on this specifically yesterday.)
Third, there are great features throughout the unit. The settings are a digital touch configuration that disappears until you touch them (see video). The produce drawer has a filter that absorbs the gases from produce that make them ripen and spoil faster so that your produce stays crisp and fresh longer. Sliding drawer makes low items easy to reach without stooping at all. The water dispenser is tucked neatly inside the unit and pops out with the touch of a finger to literally accommodate ANY size glass or reusable water bottle. And the filtration system that captures smells actually works. We had some decently pungent takeout leftovers in it for the first three days we owned it and you would never know it. It was quite impressive.
We're glad these capped off our new kitchen. Best decision ever!
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 12, 2021
Hello, DM3JAM. We love hearing how much you’re enjoying your new appliances! We’re over the moon to learn how much you’re loving the great features and design of the “twins”. We work hard every day to make sure owners like you have everything you need. Don’t hesitate to reach out via Live Chat if you need anything. Thanks again for making us part of your household! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 31, 2021
Posted by: Peter038
[This review was collected as part of a promotion.] We’ve had both the single door fridge and freezer for 7 months now and they’ve been nothing but problems. Compressor went on the fridge, when the new one came it didn’t work either. Ice maker on the freezer hasn’t worked for more than a week at a time. Freezer has defrosted completely on two occasions and we have a replacement door on the way now. Now the freezer has started leaking and has destroyed our new hardwood floor. These aren’t worth your trouble. You can’t just replace them down the road when your warranty runs out because of their unique dimensions.
Response from frigidaire.comBy Katrina, Online Outreach Specialist , November 1, 2021
Hi, Peter038!
Thank you for providing your feedback. We're sorry to hear of the troubles that have occurred with your appliances. This certainly isn't the experience that we would want for you to have and not the lasting impression that we would want to leave with you. We appreciate the opportunity to make this right. Please be on the lookout for an email so that we can discuss your concerns in further detail. We're looking forward to working together to get this resolved! -Katrina
Thank you for providing your feedback. We're sorry to hear of the troubles that have occurred with your appliances. This certainly isn't the experience that we would want for you to have and not the lasting impression that we would want to leave with you. We appreciate the opportunity to make this right. Please be on the lookout for an email so that we can discuss your concerns in further detail. We're looking forward to working together to get this resolved! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sorry, but it lasted 2 weeks
on February 23, 2022
Posted by: MDaves
[This review was collected as part of a promotion.] Brand new installed professionally not cooling. Waiting on repair department
Response from frigidaire.comBy Derrick, Online Outreach Specialist, February 25, 2022
Hi, MDaves. This is certainly not the experience we like to hear about and want to ensure you are taken care of. We show parts have been ordered, and your appliance should be running as it should very soon. In the event you still need us, please reach out via Live Chat! We’ll be happy to help! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Can't remove demo mode!
on April 9, 2022
Posted by: Land Chav
My fridge somehow went into demo mode few days ago, and I can't get it out of it! It's not cooling and the food gets spoiled! Please help me ASAP and help me get the fridge out of the demo mode! No word in the manual about that mode.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 11, 2022
Hello, Land Chav! We understand you’ve had trouble getting your refrigerator out of demo-mode, and we’re sorry for any frustrations this may have caused. To enter or exit demo-mode on this model, press and hold “–” and “WATER FILTER” buttons for 10 seconds. If you still have any trouble with this or there are any questions we can assist with, please feel free to connect with us through Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). We’re always happy to help! ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
the noisy rattle continues
on July 13, 2022
Posted by: a double disappointed fan
terrible rattling noise that happens at various times through out the day. Don't buy.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 18, 2022
Hello Valued Customer! Thank you for sharing your experience with us. We are sorry to hear about this noise issue with your refrigerator, but we are pleased to hear that you are working with us to reach a resolution. If the service repair does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com