Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,177 Reviews)
Rating breakdown 2,177 reviews
5 Stars
1,628
4 Stars
291
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
1
Buyer Beware
on November 4, 2024
Posted by: NLOALO
Do not purchase this refrigerator because it does not stay cool. My panel says the temperature is between 33-37 degrees but the temperature gauge I placed in it says it ranges from 50-65. The panel has been changed and it still does not stay cool. I have had issues with mine since I purchased it. Now the back wall gets ice on it. This product is expensive and you pay for the appearance, but unfortunately it is very poor quality.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, November 5, 2024
Thank you for stopping by and taking the time to provide us with a review. We appreciate your honest feedback on our product. Please accept our sincerest apology for all the inconvenience this may have caused you, as this is not the ownership experience we want to leave you with.
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unrepairable ice machine leaks and you won't know until your floor is ruined
on December 2, 2024
Posted by: nickname123123
[This review was collected as part of a promotion.] Same issue here as many others. Ice machine leak ruined kitchen flooring. Licensed repair sourced through Frigidaire site says it's a design flaw. Invoice says "This is not repairable. The fill tube is foamed into place from manufacturing."
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 3, 2024
Hello there. We feel the disappointment. We hope you appreciate that a number of things that are out of the manufacturer's control could affect the performance or longevity of an appliance. Our ability to influence what happens to our appliances after they leave our facilities is very limited. We want you to know that we will always be available to assist with any possible options we have. At your convenience, connect with us via Live Chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on December 21, 2024
Posted by: GJP23
[This review was collected as part of a promotion.] I have had this 'professional' refrigerator for only 3 years and it is rusting at the bottom inside the refrigerator. Have never in my 48 years seen this happen. POOR QUALITY.
Response from frigidaire.comBy Christi, Online Outreach Specialist, December 24, 2024
Hello, valued customer. Thank you for bringing this to our attention, and we’re truly sorry to hear about the rusting issue you’ve experienced with your refrigerator. This is certainly not the quality we aim to provide, and we understand your frustration. Stainless steel contains chromium, which reacts with the oxygen in the air to form a protective film on the surface of stainless steel. This can occur in areas that have salt in the air. This protective layer prevents stainless steel from rusting or oxidizing in the traditional sense of red oxide flaking off the steel. If you do see a rust-like texture forming on your stainless steel, it is most likely iron particles or contaminants on the surface. If you have surface oxidation on your appliance or your product, you may want to clean it with hot and soapy water or use a cleaner such as a stainless-steel cleaning polish and conditioner, which some of our consumers have used and found very helpful.
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk Junk Junk
on March 3, 2025
Posted by: Michael Hums
BE WARNED!! I too read all the reviews and ignored them. I wanted that large built in look. The appliance shop that sold them to me wouldn’t even install the upright fridge, upright freezer and trim kit. I had to call another appliance shop to install. Less than 5 years in and the refrigerator quit. Junk junk junk.
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 6, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
Christian
Best Regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great new features!
on February 8, 2021
Posted by: Charlotte 2021
[This review was collected as part of a promotion.] We recently upgraded from the older model to this new model. This thing is a beast in such a good way! Things to love: 1) looks amazing, 2) drawers galore, 3) enough room for family of 7, 4) water dispenser is a great addition, 5) bottom shelf slides for easy access. My favorite new feature is the water dispenser that can be pushed in when not in use.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 15, 2021
Hi, Charlotte 2021! We’re so excited to hear how much you’re loving your appliances. We’re always pleased to learn how our products are working in our customers’ homes. And, your organization skills are top-notch! Thank you so much for taking the time to share your story! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Modern and functional
on March 13, 2021
Posted by: Apattie
[This review was collected as part of a promotion.] We have had this fridge for a couple weeks now and would never choose anything else. Amazing space and fridge room with lots of storage and drawers. Water filler is very convenient and helpful for filling water bottles. Shelves on door can be rearranged as well to fit different size bottles. Nice sleek design and modern look. Fits well in our family home.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 17, 2021
That’s great, Abpattie. Thank you for sharing your story. We love seeing how perfectly “the twins” have fit into your home! And, we’re more excited to learn how much you’re enjoying the ability to customize your units with the SpaceWise® Organization System. Thanks again for taking the time to share your story. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Worth the Wait
on May 20, 2021
Posted by: ModernFarmhouse
[This review was collected as part of a promotion.] A stunning and functional fridge at a fraction of the cost of other professional fridges. It was back ordered for over nine months but worth the wait!
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 21, 2021
Hello, ModernFarmhouse! Glad to hear you’re loving your new refrigerator and freezer. We’re pleased to see how well they’ve fit in your home. We appreciate you posting the photos! Please do not hesitate to connect with us should you have any questions or concerns regarding your units. Thank you for your patience with us and for being part of the Frigidaire Family!
-Derrick
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
clicking noise
on May 21, 2021
Posted by: soverydisappointedddddd
[This review was collected as part of a promotion.] We have had this about a month and the first day it started clicking every time the compressor comes on. It is so loud that it wakes us up at night. We had a repairman come out and said it would need a new compressor, but they have no idea when it will arrive. They think about 6 months. Frigidaire, please help us with this problem.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 24, 2021
Hello, there! Thank you for sharing your feedback. We can understand your disappointment and will do our best to help with a speedy resolution. We see the needed part is back in stock, and your service provider should be scheduling a follow-up visit very soon. We hope you give us the opportunity to restore your confidence. However, if your concerns are not addressed, we can certainly review other options.
Please feel free to reach out to us via chat, and we can work together to make things right. Thanks again for sharing your experience. -Derrick
Please feel free to reach out to us via chat, and we can work together to make things right. Thanks again for sharing your experience. -Derrick
Written by a customer while visiting frigidaire.com