Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Unrepairable ice machine leaks and you won't know until your floor is ruined
on December 2, 2024
Posted by: nickname123123
[This review was collected as part of a promotion.] Same issue here as many others. Ice machine leak ruined kitchen flooring. Licensed repair sourced through Frigidaire site says it's a design flaw. Invoice says "This is not repairable. The fill tube is foamed into place from manufacturing."
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 3, 2024
Hello there. We feel the disappointment. We hope you appreciate that a number of things that are out of the manufacturer's control could affect the performance or longevity of an appliance. Our ability to influence what happens to our appliances after they leave our facilities is very limited. We want you to know that we will always be available to assist with any possible options we have. At your convenience, connect with us via Live Chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great new features!
on February 8, 2021
Posted by: Charlotte 2021
[This review was collected as part of a promotion.] We recently upgraded from the older model to this new model. This thing is a beast in such a good way! Things to love: 1) looks amazing, 2) drawers galore, 3) enough room for family of 7, 4) water dispenser is a great addition, 5) bottom shelf slides for easy access. My favorite new feature is the water dispenser that can be pushed in when not in use.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 15, 2021
Hi, Charlotte 2021! We’re so excited to hear how much you’re loving your appliances. We’re always pleased to learn how our products are working in our customers’ homes. And, your organization skills are top-notch! Thank you so much for taking the time to share your story! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Modern and functional
on March 13, 2021
Posted by: Apattie
[This review was collected as part of a promotion.] We have had this fridge for a couple weeks now and would never choose anything else. Amazing space and fridge room with lots of storage and drawers. Water filler is very convenient and helpful for filling water bottles. Shelves on door can be rearranged as well to fit different size bottles. Nice sleek design and modern look. Fits well in our family home.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 17, 2021
That’s great, Abpattie. Thank you for sharing your story. We love seeing how perfectly “the twins” have fit into your home! And, we’re more excited to learn how much you’re enjoying the ability to customize your units with the SpaceWise® Organization System. Thanks again for taking the time to share your story. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Worth the Wait
on May 20, 2021
Posted by: ModernFarmhouse
[This review was collected as part of a promotion.] A stunning and functional fridge at a fraction of the cost of other professional fridges. It was back ordered for over nine months but worth the wait!
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 21, 2021
Hello, ModernFarmhouse! Glad to hear you’re loving your new refrigerator and freezer. We’re pleased to see how well they’ve fit in your home. We appreciate you posting the photos! Please do not hesitate to connect with us should you have any questions or concerns regarding your units. Thank you for your patience with us and for being part of the Frigidaire Family!
-Derrick
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
clicking noise
on May 21, 2021
Posted by: soverydisappointedddddd
[This review was collected as part of a promotion.] We have had this about a month and the first day it started clicking every time the compressor comes on. It is so loud that it wakes us up at night. We had a repairman come out and said it would need a new compressor, but they have no idea when it will arrive. They think about 6 months. Frigidaire, please help us with this problem.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 24, 2021
Hello, there! Thank you for sharing your feedback. We can understand your disappointment and will do our best to help with a speedy resolution. We see the needed part is back in stock, and your service provider should be scheduling a follow-up visit very soon. We hope you give us the opportunity to restore your confidence. However, if your concerns are not addressed, we can certainly review other options.
Please feel free to reach out to us via chat, and we can work together to make things right. Thanks again for sharing your experience. -Derrick
Please feel free to reach out to us via chat, and we can work together to make things right. Thanks again for sharing your experience. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Single-Door Freezer!
on June 25, 2021
Posted by: COM1
[This review was collected as part of a promotion.] As others have said, the pandemic has made product availability very challenging.. Fortunately, we were able to secure the Frigidaire Single Door Freezer to replace a similar competitors unit. From beginning to end, the communication on delivery and install was consistent and within committed timeframe. When the delivery and installation day arrived, the team arrived as expected and seamlessly installed the LARGE unit in our 1800's colonial home kitchen avoiding the trap door root ceiler access panel and making all necessary hookups. With limited space, the trim package was not necessary. Within an hour the old unit was removed and the new Freezer was in place and cubing ice. Which, BTW, the ice cubes are my grandchildren's favorite new thing for beverages. I'm not sure why, but they're not too big and seem like a perfect mix of square and rectangle. Compared to our prior single door freezer, the design and layout provided significantly more accessible space. Specifically, the door and shelving were well thought out and designed to adjust to every possible option or product we need to store.
It's been here for 2-weeks now and I'm not sure how we survived without this great Freezer. Much like the matching frig we purchased, we seem to keep buying more food thinking we're running low based on how open and organized the new freezer keeps everything. I'm all in on this product from Frigidaire. A++
THANK YOU for exceeding my expectations!
It's been here for 2-weeks now and I'm not sure how we survived without this great Freezer. Much like the matching frig we purchased, we seem to keep buying more food thinking we're running low based on how open and organized the new freezer keeps everything. I'm all in on this product from Frigidaire. A++
THANK YOU for exceeding my expectations!
(click to see the video)
Written by a customer while visiting frigidaire.com
Customer Rating
1
All icy
on July 4, 2021
Posted by: Zlat
[This review was collected as part of a promotion.] Brand new refrigerator and the entire back wall is icy
Response from frigidaire.comBy Online Outreach Specialist, July 6, 2021
Oh goodness, Zlat! Thank you for bringing this to our attention and sorry to hear that you had to experience this.
We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good fridge but rattles a lot
on August 13, 2021
Posted by: MosheD
[This review was collected as part of a promotion.] I bought this 2 weeks sgo. Fridge motor rattles a lot. The bottle knock into all the time
Written by a customer while visiting frigidaire.com