Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,261 Reviews)
Rating breakdown 2,261 reviews
5 Stars
1,697
4 Stars
303
3 Stars
92
2 Stars
60
1 Star
109
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
New and doesn’t work
on July 18, 2021
Posted by: Unhappy and never again
We bought an entire kitchen of Frigidaire products. Just got new refrigerator and it doesn’t cool. And yep - we have to find someone to fix it. Do not buy. Also come dented and inside cracked
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 19, 2021
Hello there! Thank you for your review and welcome to the Frigidaire family. This is not the experience we want you to have with your new appliance. It appears that there may have been an issue with the transportation of the refrigerator which is causing these issues. I am sending you an email so that I can work with you to reach a resolution. Hopefully, you give us a chance to make things right. Best regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Can't say if we love it yet but we want to
on August 1, 2021
Posted by: jeanne3boys
[This review was collected as part of a promotion.] Our first one lasted 30 days before it died and was not replaceable or repairable because of lack of parts and stock. We waited 6 months and finally received our replacement 2 weeks ago. If it lasts past 30 days I will be happy because we want to love it. It is exactly what we wanted but we just need the quality to stand up to the cost. Living out of a garage fridge with 3 boys and a husband makes life challenging and frustrating so I pray this one lasts for years to come.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fridge Leaked and ruined my floors
on August 21, 2021
Posted by: clintblack1
[This review was collected as part of a promotion.] The fridge is fine except there was a cracked hose inside the unit that leaked onto my floor for a month before we noticed the wood floor warping from the water.
Response from frigidaire.comBy Online Outreach Specialist, August 23, 2021
Hey, clintblack1! We're sorry to hear that you've had this experience with your refrigerator and thanks for bringing this to our attention.
Upon review of the information that you've provided to us, we see that you're scheduled for service on 8/23/2021 to resolve your concerns. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Upon review of the information that you've provided to us, we see that you're scheduled for service on 8/23/2021 to resolve your concerns. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
No light
on January 14, 2022
Posted by: bridget50
Came to my house in August. Light doesn’t work has not been taking care of yet. Hours n hours on the phone with warranty. Love Frig but no light is sooo frustrating.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , January 17, 2022
We are disappointed to learn your concerns regarding the refrigerator light not working haven't been addressed. We have sent you an email to gather more details so we can assist with this matter. Please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on July 31, 2022
Posted by: Roadwarrior9000
[This review was collected as part of a promotion.] We replaced our 20yr old appliances with this side by side full size refrigerator and freezer and added a trim kit to make it look like subzero. It not only looks awesome but works awesome as well. Great features and so much room. Love it The exact same freezer is the same. Best decision we made was going with these Frigidaire
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful
on November 11, 2022
Posted by: DONIT
[This review was collected as part of a promotion.] Brand new and started to vibrate violently a couple times a day. Service replaced two boards and it’s still vibrating. Now they tell me they have to replace the entire compressor. I will never buy this brand again.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 14, 2022
Hello DONIT! We regret to hear that this has been your experience with your new refrigerator. It is a great pleasure to hear that our certified technicians are working with you to resolve this issue. We see that this is a recent concern and if the repair does not resolve your concerns, please do not hesitate to reach back out to us. We are here to help! -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks amazing
on December 27, 2022
Posted by: Ald_abbey
[This review was collected as part of a promotion.] Love the look and looks great in our new kitchen BUT started making an awful sound the day after we plugged it in and now we need new everything that makes you refrigerator cool. Our food is freezing on the bottom half and not cool enough on top shelves.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 3, 2023
Hello Ald_abbey! Thank you for sharing your experience with us! Hopefully, you will give us another try to get things right! We see you have been in touch with us regarding your concerns with your refrigerator and service has been scheduled. We trust that our technicians will work to ensure that you have an appliance operating properly. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 2, 2023
Posted by: HTatlor
[This review was collected as part of a promotion.] We love this fridge and the new updates, we had the last model, iits had multiple issues in the 3 years we’ve had it so we finally bought a new on and of course had to buy a new freezer too since we have them side by side and the size changed. Hopefully this new model is better than the last!
Written by a customer while visiting frigidaire.com