Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,419 Reviews)
Rating breakdown 2,419 reviews
5 Stars
1,811
4 Stars
327
3 Stars
98
2 Stars
62
1 Star
121
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
on June 2, 2026
Posted by: Brandi H
[This review was collected as part of a promotion.] Great Refrigerator with lots of Space
Response from frigidaire.comBy John, Online Outreach Specialist, June 2, 2026
Hello, Brandi H. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken freezer and ice maker
on May 31, 2026
Posted by: TRASHfreezer
Same as every other bad review on here, nothing but problems, freezer is 4 years old and is broke and un-repairable. Ice maker has an internal line frozen and is inaccessible therefore unit is junk. Wrecked our floors and trim boards due to leaking all over the floor. The fridge has already been serviced multiple times as well. Thankfully we bought a 5 year extended warranty and I’d assume get a new freezer when they finally finish screwing around with their “report” and “review” LOL if you haven’t bought this unit yet , You better listen to all the bad reviews and find another brand!!!!!!! Even if I get a replacement with my warranty I’ll just be getting another one of their flawed design units that will be breaking down in no time again. BUY a different brand.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 1, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your freezer and refrigerator, including the ice maker concerns, water leakage, and the inconvenience caused by multiple service visits. We understand how frustrating and disappointing this experience has been.
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the space
on May 30, 2026
Posted by: Combo Set
[This review was collected as part of a promotion.] We like to entertain, so we decided to remove our pantry and add a full freezer and refrigerator. Our friends at Bloom Brothers recommended this model we love them!
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 2, 2026
We’re really glad to hear you’re enjoying your Frigidaire refrigerator and freezer setup! It sounds like it’s been a great fit for your entertaining needs and that the extra space is really working well for your home—that kind of flexibility makes a big difference when hosting.
We also appreciate you sharing how you came across the recommendation. It’s always great to hear when the appliance fits into a space and lifestyle so seamlessly.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
We also appreciate you sharing how you came across the recommendation. It’s always great to hear when the appliance fits into a space and lifestyle so seamlessly.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice refrigerator / freezer. Organized, roomy, well lighted, and keeps food and drinks cold.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Lisa Niemann!
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your refrigerator and freezer.
It is wonderful to know that you find it well organized, roomy, and well lit, and that it is keeping your food and beverages properly chilled. Feedback like yours is greatly appreciated and helps us continue to focus on delivering dependable and practical appliances for everyday use.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your refrigerator and freezer.
It is wonderful to know that you find it well organized, roomy, and well lit, and that it is keeping your food and beverages properly chilled. Feedback like yours is greatly appreciated and helps us continue to focus on delivering dependable and practical appliances for everyday use.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
19 Cu. Ft. Single-Door Refrigerator
on May 30, 2026
Posted by: Jeff_P_M
[This review was collected as part of a promotion.] Overall we've been impressed. Initially we thought it looked much smaller and less functional than the 12 year old version we used to have. It has surprised us! Everything seems more efficient and it now seems quite a bit roomier than the old version. Happy with our purchase. The extra inch of height has caused some challenge for getting into the old opening, but minimal.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Jeff_P_M!
Thank you for taking the time to share your feedback. We are delighted to hear that your new refrigerator has exceeded your initial expectations and that you are finding it more efficient and roomier than your previous model.
We also appreciate your note regarding the height difference and the minor installation challenge. Feedback like this is very helpful as it allows us to better understand real-world fit and design considerations.
We truly appreciate your support and are glad you are happy with your refrigerator overall. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that your new refrigerator has exceeded your initial expectations and that you are finding it more efficient and roomier than your previous model.
We also appreciate your note regarding the height difference and the minor installation challenge. Feedback like this is very helpful as it allows us to better understand real-world fit and design considerations.
We truly appreciate your support and are glad you are happy with your refrigerator overall. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Better than the Last Fridge
on May 27, 2026
Posted by: DouglasHF
[This review was collected as part of a promotion.] Purchased this unit when our previous counter depth Frigidaire gave up. It had problems pretty much from the beginning. I thought this unit (the replacement model) would work with the trim kit, etc. that went with the old one and the matching freezer. Turns out not so. Appears Frigidaire wants you to buy all new and not be able to mix/match if you have a problem with one unit.
This fridge is way better than the previous model, even if it doesn't match up and look pleasing next to the older stand-up freezer. Super pleased with how this fridge has worked up to now. Also, it appears to be laid out to make much better use of the space inside it. Very user friendly.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 28, 2026
Hi DouglasHF!
Thank you for taking the time to share your experience with your refrigerator. We’re glad to hear that you are very pleased with the performance of your new unit and that you find the interior layout more user-friendly and efficient.
We also appreciate your feedback regarding compatibility with previous models and trim kits. We understand how important it is for appliances to integrate seamlessly within an existing kitchen setup, and your comments are valuable as we continue to review and improve our product offerings.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your refrigerator. We’re glad to hear that you are very pleased with the performance of your new unit and that you find the interior layout more user-friendly and efficient.
We also appreciate your feedback regarding compatibility with previous models and trim kits. We understand how important it is for appliances to integrate seamlessly within an existing kitchen setup, and your comments are valuable as we continue to review and improve our product offerings.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Definition of a Luxury Refrigerator
on May 23, 2026
Posted by: DFeidner
[This review was collected as part of a promotion.] The original set was a 2008 and finally gave up. The new model looks amazing. No badges and it matched the other appliances perfect.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 26, 2026
Hi there. We’re sorry your 2008 unit finally gave out, but we’re glad your new Frigidaire model is a perfect match for your kitchen. We appreciate your continued trust in Frigidaire and are happy you’re enjoying the updated, clean design.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Loud Buzzing noise
on May 22, 2026
Posted by: Mimi1964
[This review was collected as part of a promotion.] Overall, I am happy with the refrigerator/freezer, but within two weeks of installation, it has started making a loud buzzing noise periodically. When we open the door, it stops, and resumes when the door is closed. Since it only does it occasionally, it is difficult to diagnose the problem. We are concerned that this is a sign of a larger issue and it will cease to cool at some point.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 25, 2026
Hi there, Mimi1964! Thank you for taking the time to share your experience, and I’m glad to hear that overall you’re happy with your refrigerator/freezer. I do understand your concern about the loud buzzing noise starting so soon after installation, especially when it’s intermittent and tied to the door being opened and closed. That can definitely feel unsettling, and it’s reasonable to want to make sure it isn’t an early sign of a larger issue.
What you’re describing can sometimes be related to normal airflow or fan operation adjusting when the door is closed, but since the sound is new, loud, and occurring within the first couple of weeks, it’s worth having it properly checked to rule out anything developing with the evaporator fan, damper, or another internal component.
Because intermittent issues can be difficult to capture in real time, it may help to note the times it happens or briefly record the sound if possible. This can really assist a technician in diagnosing it more efficiently.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
What you’re describing can sometimes be related to normal airflow or fan operation adjusting when the door is closed, but since the sound is new, loud, and occurring within the first couple of weeks, it’s worth having it properly checked to rule out anything developing with the evaporator fan, damper, or another internal component.
Because intermittent issues can be difficult to capture in real time, it may help to note the times it happens or briefly record the sound if possible. This can really assist a technician in diagnosing it more efficiently.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com