Customer reviews from frigidaire.ca
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
96
4 Stars
31
3 Stars
7
2 Stars
1
1 Star
9
88%of customers recommend this product.
(
119 out of
135)
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
Frigidaire freezer
on October 17, 2024
Posted by: Jatinder
Overall, good product but very unhappy with the door handles. The display models had a brushed look but the ones I got had chrome tops. The freezer looks different than the fridge
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 18, 2024
Hi, Jatinder. We appreciate your time in providing feedback. We acknowledge that some of the designs fell short of your expectations. We want you to know that you have been heard, and please let us know if there is something we can do to help you. Just connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we'll be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Door too low - rip your toes off
on September 22, 2024
Posted by: CpEd
First "professional " fridge we bought started to freeze everything within 6 months. The new design has the door go almost completely to the ground. It's too low no matter how much you adjust!! It will shear the top of your toes off
if you are not paying attention.
if you are not paying attention.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, September 23, 2024
Thank you for stopping by and taking the time to review.
We apologize that you had this experience with your single-door freezer in such a short time, and we can understand your disappointment. Please accept our sincerest apology for any inconvenience this may have caused you.
Electrolux/Frigidaire strives to provide the most reliable products and services, and we're sorry if your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future.
Customer care is a big deal, and it is important to me that you have access to the best available. If there is anything we can do to improve your experience or have any other specific assistance, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
We apologize that you had this experience with your single-door freezer in such a short time, and we can understand your disappointment. Please accept our sincerest apology for any inconvenience this may have caused you.
Electrolux/Frigidaire strives to provide the most reliable products and services, and we're sorry if your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future.
Customer care is a big deal, and it is important to me that you have access to the best available. If there is anything we can do to improve your experience or have any other specific assistance, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Quiet, well structured
on September 19, 2024
Posted by: Derekz
We bought this freezer a month a go, it is solid, great features and tons of space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Nice features
on September 19, 2024
Posted by: Herpfarm
I bought this a month ago and happy with it so far.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Super Light
on September 14, 2024
Posted by: BigMac14
With my old freezer dead I had to buy a new one so I did a bit of research. Really like the features this one had to offer. Upon receiving the unit the first thing I noticed was how much light it has, almost too much. Lots of space, really like all the door shelves which provide more space for storage and keeping things organized. Only issue I had was that one of the main shelves doesn’t want to set in place, not locked in. Nice and quiet compared to the old one to which has been a welcome change.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Needs better alignment with fridge but lots of room!
on September 13, 2024
Posted by: BP2024
Still new. Lots of space! It needs to be better aligned fridge as it’s off by 0.5 cm.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Bad for serviceability
on September 10, 2024
Posted by: Canadian_Client_780
2.5 years old. Water fill line heater failed and now the supply line to the ice maker is clogged, and water flows out on the floor.
Not serviceable because the heater is embedded in the foam of the Freezer wall. looks line wiring harness mis-wired at the factory as well
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, September 11, 2024
Oh no! This is not what we want to hear. We appreciate you taking the time to provide us with a review and for bringing this to our attention. Apologies for the inconvenience this may have caused you.
We understand that experiencing problems with your single-door freezer can be frightening, but we will work hard to improve your future exposure to our products. Please know our design and engineering teams are constantly monitoring our brand pages for feedback.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to call us by dialing 1-800-265-8352, or via Live Chat, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
We understand that experiencing problems with your single-door freezer can be frightening, but we will work hard to improve your future exposure to our products. Please know our design and engineering teams are constantly monitoring our brand pages for feedback.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to call us by dialing 1-800-265-8352, or via Live Chat, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the look
on September 4, 2024
Posted by: RoseC
Purchased the fridge and freezer for our new home. These appliances do what they’re supposed to do and look great at the same time. I have no complaints with the exception of a creaky fridge door.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca