Customer reviews from frigidaire.ca
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.4
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
101
4 Stars
34
3 Stars
7
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
126 out of
146)
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
Great freezer
on September 30, 2026
Posted by: Ekoorb
Really like the ice maker in this freezer, would recommend.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, September 30, 2026
Hello, Ekoorb. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to help. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Good looking and big
on September 29, 2026
Posted by: Ramy Choji
The freezer has a lot of room and it looks very good. It is well made and the service from Frigidaire is outstanding. Great product. Highly recommended! Its price is reasonable considering the size and the performance. We purchased the combo (freezer & refrigerator) and it was totally worth it. It is a great addition to our kitchen. Everything fits, it has a water dispenser, looks good and it is very strong!
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 30, 2026
Hi Ramy Choji, thank you for taking the time to share your detailed feedback! We’re delighted to hear that you’re enjoying the spacious capacity, attractive design, and overall performance of your new Frigidaire freezer. It’s also wonderful to know that you’re happy with the service you received and that your freezer and refrigerator combination has been a great addition to your kitchen.
We truly appreciate you choosing Frigidaire and sharing your positive experience with us! If you ever have any questions or need assistance with your freezer or its features, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
We truly appreciate you choosing Frigidaire and sharing your positive experience with us! If you ever have any questions or need assistance with your freezer or its features, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Zero Support or Instructions
on September 27, 2026
Posted by: OverIt8888
Just want to know how to turn the ice on with your cryptic settings. Read the whole books, the instruction manual says turn on the ice. No detail as to how to do that! Went online, manuals done exist, scan a QR code to nowhere. Register products online, set up account, register products 3 times before it works. Only purpose to register is to try to sell you over priced filters. Finally find the owner support library, it’s blank. Decommissioned website. Still don’t know how to turn on the ice 3 hours later. Spent a fortune on it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, September 28, 2026
Hi OverIt8888, we’re truly sorry for the frustration you’ve experienced trying to turn on your new refrigerator’s ice maker. We understand how disappointing it is to spend a significant amount on a new appliance and then spend hours searching for basic operating instructions that should have been easy to find.
We’d be happy to help with the ice-maker setup. Since the exact activation method varies by refrigerator model, please check the following common options:
1. Look for an Ice Maker or Ice On/Off setting on the refrigerator’s control panel. On some models, you may need to press and hold the Ice Maker, Ice, or Ice On/Off button for several seconds until the display confirms that ice making is enabled.
2. If your model has a touchscreen, open the appliance settings or ice-maker menu and look for an Ice Maker or Ice On/Off option. Make sure it is set to On.
3. Check the ice maker itself. Depending on the model, there may be a physical wire arm or switch. If equipped with a wire arm, it generally needs to be in the down position for the ice maker to operate.
4. Make sure the refrigerator has had enough time to cool. After initial installation, the ice maker may take several hours before producing its first batch of ice. Once enabled, ice production may take additional time.
5. Check the water supply. Confirm that the refrigerator is connected to the household water supply and that the water valve is fully open. If your model has a water filter, make sure it is installed correctly.
Because the controls and activation process differ between models, we don’t want to give you instructions that may not apply to your specific refrigerator. If you provide the model number, our Customer Support team can provide the exact steps for your appliance.
We’re also sorry for the difficulty you experienced finding the correct manuals and support information and for the trouble you encountered while registering your products. We understand that this should have been much easier, and we appreciate you bringing the issue to our attention.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
We’d be happy to help with the ice-maker setup. Since the exact activation method varies by refrigerator model, please check the following common options:
1. Look for an Ice Maker or Ice On/Off setting on the refrigerator’s control panel. On some models, you may need to press and hold the Ice Maker, Ice, or Ice On/Off button for several seconds until the display confirms that ice making is enabled.
2. If your model has a touchscreen, open the appliance settings or ice-maker menu and look for an Ice Maker or Ice On/Off option. Make sure it is set to On.
3. Check the ice maker itself. Depending on the model, there may be a physical wire arm or switch. If equipped with a wire arm, it generally needs to be in the down position for the ice maker to operate.
4. Make sure the refrigerator has had enough time to cool. After initial installation, the ice maker may take several hours before producing its first batch of ice. Once enabled, ice production may take additional time.
5. Check the water supply. Confirm that the refrigerator is connected to the household water supply and that the water valve is fully open. If your model has a water filter, make sure it is installed correctly.
Because the controls and activation process differ between models, we don’t want to give you instructions that may not apply to your specific refrigerator. If you provide the model number, our Customer Support team can provide the exact steps for your appliance.
We’re also sorry for the difficulty you experienced finding the correct manuals and support information and for the trouble you encountered while registering your products. We understand that this should have been much easier, and we appreciate you bringing the issue to our attention.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features.
on September 25, 2026
Posted by: Jac1977
My 12 year-old freezer broke down and I’m very happy. The layout of the fridge, bright, and really love the icemaker
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, September 25, 2026
Hello, Jac1977. Thank you for taking the time to share your feedback and for providing such a high rating. We truly appreciate your support and are delighted to hear that you are happy and satisfied with your appliance. Welcome to the Frigidaire family! It’s always wonderful to know that our products are meeting our customers’ expectations. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Perfect match
on September 21, 2026
Posted by: Hitch75
Love this freezer as it gives you so much room to be able to keep things at the ready! It pairs perfectly with our fridge and looks like a million dollars!
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, September 23, 2026
Thank you for sharing your wonderful feedback, Hitch75! We're thrilled to hear you're loving the generous storage space and that your Frigidaire freezer pairs beautifully with your refrigerator. It's fantastic to know the design adds such a polished look to your home. We truly appreciate you choosing Frigidaire!
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Superbe fonctionnalité mais déception sur la qualité du produit
on September 3, 2026
Posted by: July2
Depuis mars 2026, cela fait 5 fois que le congélateur doit être remplacé parce qu'il y a un défaut de fabrication et l'alarme "door open" sonne toujours. Grosse perte de temps et très décevant pour le prix payé.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 4, 2026
Bonjour July2, merci d’avoir pris le temps de partager vos commentaires. Nous sommes vraiment désolés d’apprendre que votre congélateur Frigidaire a dû être remplacé à cinq reprises depuis mars 2026 en raison d’un problème de fabrication et que l’alarme « Door Open » continue de sonner. Nous comprenons à quel point cette situation doit être frustrante et décevante, surtout après autant de remplacements et de temps consacré à résoudre le problème.
Comme étape de dépannage de base, veuillez vérifier que la porte se ferme complètement, qu’aucun aliment ou objet n’empêche sa fermeture et que le joint de porte est propre, correctement positionné et en bon état. Si l’alarme « Door Open » continue de sonner alors que la porte est complètement fermée, une évaluation par un technicien qualifié est recommandée.
Puisque le problème persiste malgré plusieurs remplacements, nous vous recommandons de communiquer avec notre équipe de service à la clientèle pour obtenir de l’aide supplémentaire. Veuillez visiter Frigidaire.ca pour communiquer avec notre équipe de clavardage en direct ou appeler le 1-800-265-8352, du lundi au vendredi, de 8 h 30 à 20 h HE. Notre équipe pourra examiner vos préoccupations et vous guider vers les prochaines étapes appropriées.
— Reed
Comme étape de dépannage de base, veuillez vérifier que la porte se ferme complètement, qu’aucun aliment ou objet n’empêche sa fermeture et que le joint de porte est propre, correctement positionné et en bon état. Si l’alarme « Door Open » continue de sonner alors que la porte est complètement fermée, une évaluation par un technicien qualifié est recommandée.
Puisque le problème persiste malgré plusieurs remplacements, nous vous recommandons de communiquer avec notre équipe de service à la clientèle pour obtenir de l’aide supplémentaire. Veuillez visiter Frigidaire.ca pour communiquer avec notre équipe de clavardage en direct ou appeler le 1-800-265-8352, du lundi au vendredi, de 8 h 30 à 20 h HE. Notre équipe pourra examiner vos préoccupations et vous guider vers les prochaines étapes appropriées.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Vary spacious
on August 9, 2026
Posted by: Nikki Bernard
Bought the same model 18 years ago. Really like frigidaire.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 10, 2026
Hi Nikki Bernard!
Thank you for sharing your feedback! We’re honored to hear that you’ve trusted Frigidaire for so many years and chose the same model again. We’re delighted that you’re enjoying the spacious freezer and hope your new appliance provides you with many more years of reliable performance.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback! We’re honored to hear that you’ve trusted Frigidaire for so many years and chose the same model again. We’re delighted that you’re enjoying the spacious freezer and hope your new appliance provides you with many more years of reliable performance.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Nice looking set.
on August 7, 2026
Posted by: tassmac
Looks very high end and professional. Adds to the aesthetic of the kitchen overall.
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 10, 2026
Hi tassmac, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you're enjoying the high-end, professional look of your Frigidaire Single-Door Freezer. It's great to know that its design complements the overall aesthetic of your kitchen.
Thank you for choosing Frigidaire, and we hope you continue to enjoy your freezer for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire, and we hope you continue to enjoy your freezer for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca