Customer reviews from frigidaire.ca
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
85
4 Stars
28
3 Stars
6
2 Stars
1
1 Star
7
88%of customers recommend this product.
(
105 out of
119)
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Terrible service
on September 4, 2021
Posted by: Dan27
I bought this last December. It has not worked a day since we owned it. The repair man they use for there warranty keeps telling me that the freezer is a lemon and will break 5 minutes after he leaves. This freezer has never worked and the first year warranty is almost up. I called electrolux 15 times and can never get through. They have changed every light 6 times they have changed the motherboard….. trans global said they submitted the file 4 times, goemans said they submitted the file 8 times….. it still does not work
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, September 7, 2021
Hi,
We understand your frustrations and apologize for your experience with your freezer. Rest assured, we are here to help resolve this matter. After reviewing your account information, we are happy to see we are working toward a resolution. Feel free to reconnect with us through phone should you need additional assistance. You can reach our Customer Care Team at 1-800-265-8352 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We understand your frustrations and apologize for your experience with your freezer. Rest assured, we are here to help resolve this matter. After reviewing your account information, we are happy to see we are working toward a resolution. Feel free to reconnect with us through phone should you need additional assistance. You can reach our Customer Care Team at 1-800-265-8352 Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Huge Disappointment
on January 4, 2023
Posted by: Cher99
Both my closest friend and my father have the previous model of this freezer which I just loved. Bought this freezer expecting the same or better experience.
The surface is the most scratch (NOT RESISTANT) surface I've ever had on an appliance. Those plastic letter magnets that children have (with low magnetism) scratched the surface within a couple days.
I didn't realize I needed a kit to share the waterline with the fridge and opted to have a new separate water line run for the freezer as we were doing renovations below shortly after. We finally got the waterline up and running just to find out that the ice maker doesn't work anyways... (of course my warrantee is up). I purchased a full set of frigidaire appliances, having another one with defects on delivery ( and repaired under warranty) I assumed odds were good the rest were OK. Also upon installing the freezer into a custom cutout as per manual, we discover the appliance is bowed on both sides making the cutout look uneven.
So far really disappointed in quality.
The surface is the most scratch (NOT RESISTANT) surface I've ever had on an appliance. Those plastic letter magnets that children have (with low magnetism) scratched the surface within a couple days.
I didn't realize I needed a kit to share the waterline with the fridge and opted to have a new separate water line run for the freezer as we were doing renovations below shortly after. We finally got the waterline up and running just to find out that the ice maker doesn't work anyways... (of course my warrantee is up). I purchased a full set of frigidaire appliances, having another one with defects on delivery ( and repaired under warranty) I assumed odds were good the rest were OK. Also upon installing the freezer into a custom cutout as per manual, we discover the appliance is bowed on both sides making the cutout look uneven.
So far really disappointed in quality.
No, I would not recommend this to a friend.
Response from frigidaire.caBy COURTNEY, Online Outreach Specialist, January 5, 2023
Hey, Cher99! Thank you for taking the time to share your freezer experience with us. Based on the information provided, we see that you've already been in contact with us and a resolution is currently being provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-265-8352 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Drawers don't fit
on February 6, 2025
Posted by: Jf24
This is our second one and the quality has changed. Both drawer does not fit into the groove and falls down on one side when you open them. The installer looked at it and said he can't fix it because it is a manufacturing error. Also the new trim kit doesn't fit properly and costs double the price now. The installer had tried 4 different days and even took it home to cut pieces off. Very disappointed because my brand new all fridge and freezer have blue painters tape to stop it scratching our custom cabinetry and it looks terrible
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, February 10, 2025
Hi valued customer,
Thank you for sharing your feedback with us. We take your feedback seriously, and I apologize for the inconvenience this has caused. This is certainly not the experience we want you to have with our products.
If you need further assistance, or if you’d like to discuss this matter in more detail, please contact us via Live Chat or by calling 1-800-669-6779, Monday through Friday, 8:30 a.m.–8:00 p.m. EST. Our team is ready to assist and ensure this is handled properly.
Thank you for sharing your feedback with us. We take your feedback seriously, and I apologize for the inconvenience this has caused. This is certainly not the experience we want you to have with our products.
If you need further assistance, or if you’d like to discuss this matter in more detail, please contact us via Live Chat or by calling 1-800-669-6779, Monday through Friday, 8:30 a.m.–8:00 p.m. EST. Our team is ready to assist and ensure this is handled properly.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
love it
on February 25, 2022
Posted by: MelW
I have had 3 set of these through different home and we only had a problem once ... the fridge stopped working and it was under a year old so the replaced it no problem never had another issue.. I have recommended it to friends and they love it too!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features!
on February 2, 2023
Posted by: newbuild
We love the look, features such as two ice cube drawers and soft freeze drawer. A lot of room to organize
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Second unit works great
on February 7, 2023
Posted by: Mattc123
This is the second unit we received. The first one had an issue where the ice maker line would freeze up. It was a painful process to get diagnosed which is no fault of OEM but the report rep who didn’t understand how to troubleshoot the issue. Once diagnosed, the unit was replaced under warranty. The new unit works great and we love it. We have the matching fridge.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Quality
on February 28, 2023
Posted by: Fiset380
Bought aboth the fridge and the freezer with the pair kit. Easy to install. Love the product for the price.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Really nice looking
on March 2, 2023
Posted by: Michm
Purchased about a month ago. Really big lots of storage.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca