Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,175 Reviews)
Rating breakdown 2,175 reviews
5 Stars
1,626
4 Stars
291
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
1
Demo mode
on March 27, 2022
Posted by: heather85
seems to be a common issue but got this fridge on dec 23rd after waiting for 18 months. it is somehow in demo mode and no cooling. nothing in the manual provides information on how to get it off demo mode. all the food is going to spoil. how do you know this is a problem and there are photos showing demo mode in the manual yet it doesn't mention it at all. this is really unacceptable.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, March 29, 2022
Hi, Heather85! We are so glad you reached out for help with this. We know this can be frustrating. Please be on the lookout for an email from us with instructions on how to get your unit out of Demo mode. Best Regards - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Brand new doesn’t work
on May 7, 2022
Posted by: Perk9547
Brand new. Doesn’t get cold. Repair person came out. Had to order parts. Possibly six months out on parts. Garbage product. Retailer (Morrison) doesn’t have a replacement.
Response from frigidaire.comBy Christy, Online Outreach Specialist, May 10, 2022
We apologize for any matters you have experienced with your refrigerator and thank you for bringing it to our attention! We’d love to learn more about this issue from you so we can work along with the service provider to make things right. When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
on May 31, 2022
Posted by: custumer
[This review was collected as part of a promotion.] the lights in the fridge are broken service came and said we need new parts which are currently not available and we should speak to company we called several times but had no success
Response from frigidaire.comBy Katrina, Online Outreach Specialist, June 1, 2022
Hello, Valued Consumer! We regret hearing that it's been difficult contacting us about your refrigerator light concerns. This certainly isn't what we would want for you and we would like to help. In an effort to assist you sooner, we have sent you an email to discuss this further. We look forward to working together to resolve your concerns. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on June 8, 2022
Posted by: Joe from Buffalo
[This review was collected as part of a promotion.] Refrigerator is aesthetically pleasing but poor in performance. The coils on the bottom back keep frosting over. I've had it a little over a month and had to defrost the ice buildup in the fridge 3 times. I called ant the advice was to turn the temperature up in the fridge and it still froze up. There is something wrong with the design that this keeps occurring.
Response from frigidaire.comBy Kailey, Online Outreach Specialist , June 9, 2022
Hello, Joe from Bufflao - thank you for sharing your feedback on your refrigerator. We are bummed to hear that you are having issues with the unit freezing over and that turning the thermostat up did not resolve the issue. Our Customer Care team would be happy to assist you further. Please be on the lookout for an email from us so that we can move forward. Best Regards - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Avoid at all cost
on July 21, 2022
Posted by: Bert123
First 3 comments were moderated out. Maybe the 4th one will make it. 8 months of disappointment and 3 replacement fridges. Do not buy and avoid at all cost. Over 15 visits from company provided repair persons.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, July 27, 2022
Hi, Bert123! Thank you for taking the time to share your experience with us regarding your refrigerator.
Based on the information provided, we understand that a replacement was already issued and hope that the unit exceeds your expectations. Should you need additional assistance, please feel free to reconnect with us. ~Courtney
Based on the information provided, we understand that a replacement was already issued and hope that the unit exceeds your expectations. Should you need additional assistance, please feel free to reconnect with us. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Inefficient use of space and lacks shelving
on July 27, 2022
Posted by: PR282
Purchased the counter-depth refrigerator during a kitchen remodel. The fridge comes with only two shelves for the upper section which spans approximately 32". Items had to be stacked on top of each other and then very awkward attempting to remove an item. I purchased 3 small hanging drawers and an extra shelf in an attempt to make the fridge more functional. For the price, the fridge should come with the proper number of shelves and drawers.
Response from frigidaire.comBy Kailey, Online Outreach Specialist , July 28, 2022
Thank you for stopping by & sharing your feedback on your single door refrigerator. We are bummed you were not fully satisfied with the layout but we are thankful to see that you were able to find accessories that fit your lifestyle. We want you to know you are a valuable member of our Frigidaire family. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Zero or negative ratings would be more appropriate!
on October 24, 2022
Posted by: AP_DL
[This review was collected as part of a promotion.] Barely working.
Damaged/missing/broken parts.
Don't waste your time and money with this set if you want a positive & trouble-free ownership!
Stay away!
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 25, 2022
We hear your voice and appreciate that you've taken the time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion and apologize for any inconvenience that you have endured. This is absolutely not the experience we wish upon any of our consumers. Please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. Best regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful, Awful, Awful, Nothing But a Headache
on January 12, 2023
Posted by: nhines24
[This review was collected as part of a promotion.] Doesn't cool right and sometimes actually heats rather than cools, a total disaster, and don't even get me started on the trim kit that apparently no one in the Southeast part of the United States knows how to install. DO NOT BUY THIS HUNK OF JUNK.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, January 16, 2023
We regret to learn you are not having the best experience with your refrigerator. We see your concerns regarding the unit not cooling properly are being addressed by a service technician and we are confident that the technician will be able to restore your appliance to proper working order.
Regarding the issues you are having with the trim kit, the instructions are provided only as a possible customer option and we recommend using a service or kitchen contracting professional to install the trim kit.
Don't hesitate to reconnect with us if you should need any additional assistance. -Bianca
Regarding the issues you are having with the trim kit, the instructions are provided only as a possible customer option and we recommend using a service or kitchen contracting professional to install the trim kit.
Don't hesitate to reconnect with us if you should need any additional assistance. -Bianca
Written by a customer while visiting frigidaire.com