Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,184 Reviews)
Rating breakdown 2,184 reviews
5 Stars
1,634
4 Stars
292
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
1
Terrible Quality
on October 13, 2022
Posted by: JonTh
[This review was collected as part of a promotion.] Refrigerator came with a broken water line. Got that fixed and then 10 months later it stops working completely and the issue is unrepairable. So much for the "Professional" line. A terrible fail by Frigidaire and Electrolux, I would stay far away from their products. *Photo is a picture of our dead, useless fridge that this family of 5 can't use.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 14, 2022
We are so disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We strive to make quality products and want you to have the best experience. We can see that you are working with Customer Service for a resolution. We hope to have this resolved for you and your family as quickly as possible and appreciate your patience. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less than 2 months old and not cooling and service says call back only during office hours
on May 29, 2022
Posted by: StacyB77009
My fridge is less than 2 months old and is not cooling. You can not get service in office hours. It’s Sunday morning on a three day weekend and I’m told to call back during office hours? There is zero way to get service if something happens not M-F 8am to 8 pm. Unbelievable
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, June 1, 2022
Hello, StacyB77009! Thanks for sharing your experience. We're sorry to hear that your refrigerator hasn't performed as expected. We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a LEMON - Control Board replaced twice, UI Board and Temp Sensor!!
on May 25, 2023
Posted by: StephD
This fridge ONLY looks nice. It has been a complete NIGHTMARE! We purchased it when our home was built in 2019. We have had issues with it FREEZING our food multiple times. It ends up being a total loss. The repair company replaced the Main Control Board and the Temperature Sensor in 11/2022 and now 5/2023 it's not staying COOL (56+) and the repair company now said the Main Control Board & the User Interface Board need to be replaced!! The fan runs 100% of the time. Is it reasonable to expect a consumer to spend 100s of dollars every 6 months for an appliance?? It's a LEMON and needs to be replaced by Frigidaire! Stand behind your products.
Response from frigidaire.comBy Christian , Online Outreach Specialist, May 26, 2023
Hi Stephanie!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not Great
on August 18, 2021
Posted by: Hillnetter
Let me start by saying it looks great and the internal components work great! However, it came with a faulty hinge, 2 weeks ago, 1 week after delivery, my 11 year old went to open the refrigerator and it came off the hinge landed on him, hit the corner of the island and now we have a huge dent in the door and a top hinge that does not work. After waiting 1 year and 24 days for this refrigerator, we are disappointed!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice and large
on January 22, 2024
Posted by: Buczynski1
[This review was collected as part of a promotion.] We looked at many refrigerators and settled on the single door fridge and freezer. We wanted the extra room for storing our food without breaking the bank. The french door styles with freezer either at the bottom or the top were crazy expensive or did not serve our needs. We had the space and wanted something functional for our needs.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing
on November 17, 2024
Posted by: MEAP
[This review was collected as part of a promotion.] We upgraded from our older fridge and freezer models to the latest ones, and we couldn’t be more thrilled. The improvements are impressive across the board—everything from the sleek, modern design to the enhanced functionality has completely transformed our kitchen experience. The storage is more efficient, the temperature controls are more precise, and the overall aesthetic is stunning. These new models have exceeded our expectations in every way, and we’re absolutely obsessed!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud and Won't Cycle
on May 27, 2021
Posted by: keholloway88
Freezer was delivered yesterday (5/26/21) and has been constantly running since it was plugged in. It won't ever cycle off. And it is very loud (50+ decibels) when running.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 1, 2021
Thank you so much for sharing your story with us! Please keep in mind that modern energy-efficient compressors are designed to run 100% of the time except during the defrost cycle. At times it will run faster, such as after a defrost cycle. Now, its fantastic to see you’ve already been working with us to make sure everything is working as designed. If any concerns continue after your service visit, please make sure to reconnect with us so we can continue to investigate for you! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken upon install
on July 1, 2022
Posted by: Britt331
[This review was collected as part of a promotion.] We didn’t even have the unit for a week and the ice maker would not make ice. Turns out the line is frozen and the unit is not repairable.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 6, 2022
Thanks for taking time to reach out regarding your concerns. I am so sorry to hear you haven’t had the best experience trying to reach our company. Be on the lookout for an email from us so we can gather more details and get this resolved as quickly as possible.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com