Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,154 Reviews)
Rating breakdown 2,154 reviews
5 Stars
1,613
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
don't buy it !!
on January 29, 2025
Posted by: LisaSchoon
I bought my house new in oct. of 2021. the refrigerator/ freezer was already here.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 30, 2025
Hi, Lisa. We're sorry you're having a hard time getting your freezer fixed. We understand how inconvenient it is to wait on the process of repair to get a working appliance. We are committed to ensuring that you get the best resolution. If you have other queries, don't hesitate to contact us via live chat Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Decision!
on March 2, 2025
Posted by: Another_Happy_Owner
[This review was collected as part of a promotion.] Our new fridge couldn’t be better! The new handle design over our previous professional model is much sturdier and is easier to grab. When opening the door, closing it and then needing to grab something else, there is no longer a vacuum lock like our previous Frigidaire Professional. This is great so you don’t need to jerk or feel like you’re getting a workout to reopen the door. The lighting is great and there is plenty of well laid out storage with the adjustable bins in the door. We also love the inset water dispenser as it is completely non-intrusive. All in all, we couldn’t be happier!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely unhappy.
on July 14, 2022
Posted by: Mom of the family
Since we purchased this refrigerator, we have had nothing but aggravation. Every month, a different part breaks.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 18, 2022
Hello, Mom of the family! Thank you for reaching out to us and sharing your experience. We regret to hear your refrigerator has presented issues early on. It appears that we are currently working with you to resolve this issue. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible fridge
on October 13, 2022
Posted by: MG330216
Buyer beware. Will stop working on you. Mine came from the manufacture with a slow leak in the system. Was repaired a year ago. Broke again and is now deemed unrepairable. Will need to replace the set, also is in a built in cabinet. I had a 6 year warranty, now will need to spend many many thousands of dollars to remedy.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, October 17, 2022
We regret to learn you are having this experience with your refrigerator. We would recommend contacting your warranty provider for assistance with available options. If they are unable to assist, feel free to chat with us via Frigidaire.com or call us at 800-374-4432. We would be happy to see if we have any options available to assist. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable Quality and Bad Business Practices
on November 14, 2021
Posted by: Fred P 2
*edited because Frigidaire doesn't like honest reviews. Remember, your opinion only matters if it's positive.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 15, 2021
Thank you for the feedback, Fred P 2. We never like to see an owner unhappy, and I regret to hear that this was your experience with your refrigerator. We want to look into this issue further for you. We are going to send you an email to continue this conversation. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Quality
on October 13, 2022
Posted by: JonTh
[This review was collected as part of a promotion.] Refrigerator came with a broken water line. Got that fixed and then 10 months later it stops working completely and the issue is unrepairable. So much for the "Professional" line. A terrible fail by Frigidaire and Electrolux, I would stay far away from their products. *Photo is a picture of our dead, useless fridge that this family of 5 can't use.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 14, 2022
We are so disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We strive to make quality products and want you to have the best experience. We can see that you are working with Customer Service for a resolution. We hope to have this resolved for you and your family as quickly as possible and appreciate your patience. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less than 2 months old and not cooling and service says call back only during office hours
on May 29, 2022
Posted by: StacyB77009
My fridge is less than 2 months old and is not cooling. You can not get service in office hours. It’s Sunday morning on a three day weekend and I’m told to call back during office hours? There is zero way to get service if something happens not M-F 8am to 8 pm. Unbelievable
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, June 1, 2022
Hello, StacyB77009! Thanks for sharing your experience. We're sorry to hear that your refrigerator hasn't performed as expected. We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a LEMON - Control Board replaced twice, UI Board and Temp Sensor!!
on May 25, 2023
Posted by: StephD
This fridge ONLY looks nice. It has been a complete NIGHTMARE! We purchased it when our home was built in 2019. We have had issues with it FREEZING our food multiple times. It ends up being a total loss. The repair company replaced the Main Control Board and the Temperature Sensor in 11/2022 and now 5/2023 it's not staying COOL (56+) and the repair company now said the Main Control Board & the User Interface Board need to be replaced!! The fan runs 100% of the time. Is it reasonable to expect a consumer to spend 100s of dollars every 6 months for an appliance?? It's a LEMON and needs to be replaced by Frigidaire! Stand behind your products.
Response from frigidaire.comBy Christian , Online Outreach Specialist, May 26, 2023
Hi Stephanie!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com