Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,289 Reviews)
Rating breakdown 2,289 reviews
5 Stars
1,718
4 Stars
306
3 Stars
94
2 Stars
61
1 Star
110
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
New freezer works well. Ice cube maker better.
on December 4, 2024
Posted by: T and D Zam
[This review was collected as part of a promotion.] Freezer works well. New ice cube maker better than last one we had 17 years. Hopefully this one will last as long. Matches our fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Home
on January 25, 2025
Posted by: Tim TTT
[This review was collected as part of a promotion.] Great choice with our freezer and fridge. Everyone loves them.
Written by a customer while visiting frigidaire.com
Customer Rating
1
don't buy it !!
on January 29, 2025
Posted by: LisaSchoon
I bought my house new in oct. of 2021. the refrigerator/ freezer was already here.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 30, 2025
Hi, Lisa. We're sorry you're having a hard time getting your freezer fixed. We understand how inconvenient it is to wait on the process of repair to get a working appliance. We are committed to ensuring that you get the best resolution. If you have other queries, don't hesitate to contact us via live chat Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Decision!
on March 2, 2025
Posted by: Another_Happy_Owner
[This review was collected as part of a promotion.] Our new fridge couldn’t be better! The new handle design over our previous professional model is much sturdier and is easier to grab. When opening the door, closing it and then needing to grab something else, there is no longer a vacuum lock like our previous Frigidaire Professional. This is great so you don’t need to jerk or feel like you’re getting a workout to reopen the door. The lighting is great and there is plenty of well laid out storage with the adjustable bins in the door. We also love the inset water dispenser as it is completely non-intrusive. All in all, we couldn’t be happier!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Single refrigerator
on March 31, 2025
Posted by: Lake55
[This review was collected as part of a promotion.] 2nd set.new pair is inferior to older model.shelves are limited and constantly slide and drop food. Unfortunate that the price has doubled and the products are disappointing.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 31, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
The good and bad
on July 21, 2025
Posted by: Gguy1
[This review was collected as part of a promotion.] The ergonomics of the refrigerator are great. Nevertheless, quality control at production does not seem too great (broken control panel shelve and missing glass) and apparently the compressor may be undermentioned according to the tech I spoke with. May need replacement after just 3 years based on the tech's experience. At that price, the refrigerators should last 15 years. In general, I would buy European products as their requirement for repair and shelf life has been government regulated to minimize planned obsolescence.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 23, 2025
Thank you for sharing your detailed feedback, Gguy1. We’re glad to hear you appreciate the ergonomics of your Frigidaire refrigerator, but we’re truly sorry to hear about the issues you’ve experienced with the control panel shelf, missing glass, and concerns regarding the compressor. Quality and durability are very important to us, and your experience certainly doesn’t reflect the standards we aim to uphold.
We’d like to make this right and better understand the situation. Please reach out to our customer support team so we can assist with repairs or replacement options and ensure your appliance meets your expectations. We appreciate your honest insights and are committed to improving based on your feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’d like to make this right and better understand the situation. Please reach out to our customer support team so we can assist with repairs or replacement options and ensure your appliance meets your expectations. We appreciate your honest insights and are committed to improving based on your feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Gorgeous fridge. Too bad it keeps breaking.
on October 2, 2025
Posted by: rickrom
[This review was collected as part of a promotion.] Purchased in November 2024 after hurricane destroyed my kitchen. Installed in early February. It stopped cooling in August. Took 20 days to get it fixed. 18 days later the exact same issue. Still waiting to hear their excuse.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 6, 2025
Hi there. We’re truly sorry to hear about the challenges you’ve faced with your refrigerator, especially after everything you’ve been through rebuilding your kitchen. We understand how frustrating it must be to experience repeated issues and delays. Please reach out to our Customer Care Team at 1-800-374-4432 (Monday–Friday, 8:30 a.m.–8 p.m. ET) or connect with us through Live Chat at www.frigidaire.com
so we can review your case and work toward a proper resolution as quickly as possible. Best Regards, Ruth
so we can review your case and work toward a proper resolution as quickly as possible. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely unhappy.
on July 14, 2022
Posted by: Mom of the family
Since we purchased this refrigerator, we have had nothing but aggravation. Every month, a different part breaks.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 18, 2022
Hello, Mom of the family! Thank you for reaching out to us and sharing your experience. We regret to hear your refrigerator has presented issues early on. It appears that we are currently working with you to resolve this issue. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com