Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,183 Reviews)
Rating breakdown 2,183 reviews
5 Stars
1,633
4 Stars
292
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
5
New Home
on January 25, 2025
Posted by: Tim TTT
[This review was collected as part of a promotion.] Great choice with our freezer and fridge. Everyone loves them.
Written by a customer while visiting frigidaire.com
Customer Rating
1
don't buy it !!
on January 29, 2025
Posted by: LisaSchoon
I bought my house new in oct. of 2021. the refrigerator/ freezer was already here.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 30, 2025
Hi, Lisa. We're sorry you're having a hard time getting your freezer fixed. We understand how inconvenient it is to wait on the process of repair to get a working appliance. We are committed to ensuring that you get the best resolution. If you have other queries, don't hesitate to contact us via live chat Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Decision!
on March 2, 2025
Posted by: Another_Happy_Owner
[This review was collected as part of a promotion.] Our new fridge couldn’t be better! The new handle design over our previous professional model is much sturdier and is easier to grab. When opening the door, closing it and then needing to grab something else, there is no longer a vacuum lock like our previous Frigidaire Professional. This is great so you don’t need to jerk or feel like you’re getting a workout to reopen the door. The lighting is great and there is plenty of well laid out storage with the adjustable bins in the door. We also love the inset water dispenser as it is completely non-intrusive. All in all, we couldn’t be happier!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Single refrigerator
on March 31, 2025
Posted by: Lake55
[This review was collected as part of a promotion.] 2nd set.new pair is inferior to older model.shelves are limited and constantly slide and drop food. Unfortunate that the price has doubled and the products are disappointing.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 31, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful products
on May 6, 2025
Posted by: DellyD
If they are nothing like the models before these good luck getting 4 years out of them! Purchased the fridge #FPRU19F8RF and freezer for our new build and costume cabinets. Disaster is the best way to describe the products. Go online and see the countless others like myself that are shipping for a replacement 4.5 years later.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 8, 2025
We’re truly sorry to hear about your disappointing experience with the FPRU19F8RF refrigerator and freezer. We understand how frustrating it must be, especially after investing in custom cabinetry and expecting long-term reliability. Your concerns are valid, and we take them seriously. We are continuously working to improve our product quality, and feedback like yours is crucial to that process. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely unhappy.
on July 14, 2022
Posted by: Mom of the family
Since we purchased this refrigerator, we have had nothing but aggravation. Every month, a different part breaks.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 18, 2022
Hello, Mom of the family! Thank you for reaching out to us and sharing your experience. We regret to hear your refrigerator has presented issues early on. It appears that we are currently working with you to resolve this issue. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible fridge
on October 13, 2022
Posted by: MG330216
Buyer beware. Will stop working on you. Mine came from the manufacture with a slow leak in the system. Was repaired a year ago. Broke again and is now deemed unrepairable. Will need to replace the set, also is in a built in cabinet. I had a 6 year warranty, now will need to spend many many thousands of dollars to remedy.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, October 17, 2022
We regret to learn you are having this experience with your refrigerator. We would recommend contacting your warranty provider for assistance with available options. If they are unable to assist, feel free to chat with us via Frigidaire.com or call us at 800-374-4432. We would be happy to see if we have any options available to assist. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable Quality and Bad Business Practices
on November 14, 2021
Posted by: Fred P 2
*edited because Frigidaire doesn't like honest reviews. Remember, your opinion only matters if it's positive.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 15, 2021
Thank you for the feedback, Fred P 2. We never like to see an owner unhappy, and I regret to hear that this was your experience with your refrigerator. We want to look into this issue further for you. We are going to send you an email to continue this conversation. -Chris
Written by a customer while visiting frigidaire.com