Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,261 Reviews)
Rating breakdown 2,261 reviews
5 Stars
1,697
4 Stars
303
3 Stars
92
2 Stars
60
1 Star
109
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Refrigerator
on November 14, 2022
Posted by: Godfrey
[This review was collected as part of a promotion.] This experience is the worst we have experienced in a purchase. We are in the forth replacement of this product. First was it wouldn’t cool, second, the water filter leaked, third, the same problem, the water filter leaking. We are waiting on a forth replacement! Plus now our new freezer has stopped making ice. This has been the worst purchase ever. Your quality control is none existent!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 15, 2022
We are disappointed to learn this has been your experience with your refrigerators. This is not the ownership experience we would want for a new owner such as yourself, and we can understand your disappointment. We understand your concerns have been addressed. If you should need any additional assistance, feel free to reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 5, 2023
Posted by: Nicole11922
[This review was collected as part of a promotion.] Love it bought the fridge and the freezer wish I had done this sooner so much more room. Only change I would wish they made it the top 2 shelves go back perfect wish they had the other shelves the same distance for my organizing buckets however I was able to fit them on the top so it worked out great.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 8, 2023
Posted by: JBK69
[This review was collected as part of a promotion.] Very pleased with Refrigurator. We added 2 extra drawers below both upper shelves for lunch meats, cheese, eggs, etc. Suggestion, add a shallowed drawer below the upper- lower shelf for items like we used if for., or at least offer it as an option.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Possible design flaw, freezer non repairable water leak
on August 7, 2024
Posted by: Bassbuddy
Unrepairable Infernal water leak at almost 2 years old.
Glade we purchased an extended warranty.
Must be a design flaw with this model as there are many reports of this issue occurring around 2 years. Only reporting this to let other know of this issue we also are have with this freezer FPFU19F8WF
Glade we purchased an extended warranty.
Must be a design flaw with this model as there are many reports of this issue occurring around 2 years. Only reporting this to let other know of this issue we also are have with this freezer FPFU19F8WF
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 8, 2024
We would like to sincerely apologize that this has been your experience with your freezer. This certainly isn’t how we would want for things to go for you. We want to make sure you have nothing but a positive experience with us going forward so if there is anything we can do to turn your experience around, please let us know! You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this fridge so much!!
on March 2, 2021
Posted by: mere2021
From the water right inside the door to the crisper drawer at waist level, the fridge was designed and engineered thoughtfully. It is stylish both inside and out, and functions perfectly for food storage for our small family as well as all of the guests we entertain.
Written by a customer while visiting frigidaire.com
Customer Rating
2
After using my internal water dispenser, I have a water leaked it pours out from the bottom.
on April 28, 2021
Posted by: Dbma
[This review was collected as part of a promotion.] After using my internal water dispenser, water leaks out from the bottom!!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 28, 2021
Thank you for taking the time to reach out to us to make us aware of this concern. I can certainly understand that you would like this matter resolved quickly.
Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Worth the wait!
on May 7, 2021
Posted by: Tara in Hot Springs
[This review was collected as part of a promotion.] We waited for over a year for the new model to come out and we couldn’t be more pleased
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 11, 2021
Hi Tara in Hot Springs!
1) Thank you so much for your patience while we worked through the Covid delays with our production!
2) We are gleefully cheering on our end that you now have your pair and are loving them so much.
3) You have made excellent use of the storage capacity.
Should you ever need to reach us for any reason, be sure to contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
1) Thank you so much for your patience while we worked through the Covid delays with our production!
2) We are gleefully cheering on our end that you now have your pair and are loving them so much.
3) You have made excellent use of the storage capacity.
Should you ever need to reach us for any reason, be sure to contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
on February 14, 2022
Posted by: McManor
[This review was collected as part of a promotion.] We were so excited to get the single refrigerator and freezer. Unfortunately just a few weeks from installation, our refrigerator stopped cooling and currently does not get below 50 degrees. We had to wait a week for a repair person to come take a look at it. He literally looked at the information on the sticker inside the door and told me he would get parts ordered and hopefully be back in a week. Very disappointing. Thank goodness for our local store where we purchased it....they have been so helpful getting us a repair person. The space is amazing in both the refrigerator and freezer and they look beautiful in our new kitchen. I am just hoping they eventually get the refrigerator repaired....I have heard horror stories about this new version they are selling.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 16, 2022
Hi, McManor!
Thanks for sharing your experience! We're sorry to hear you started to have some issues with your fridge so soon! It looks like you are currently getting assistance through your retailer and we have an open repair dispatch for you, as well. We want to ensure this is resolved for you as soon as possible so you can fully enjoy your beautiful new kitchen! If you need any additional assistance from us, please reach out by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thanks for sharing your experience! We're sorry to hear you started to have some issues with your fridge so soon! It looks like you are currently getting assistance through your retailer and we have an open repair dispatch for you, as well. We want to ensure this is resolved for you as soon as possible so you can fully enjoy your beautiful new kitchen! If you need any additional assistance from us, please reach out by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com