Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,154 Reviews)
Rating breakdown 2,154 reviews
5 Stars
1,613
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
5
What a big space this freezer is, great ice maker
on August 3, 2023
Posted by: RSED
[This review was collected as part of a promotion.] It’s big and roomy it makes great ice we really like it
Written by a customer while visiting frigidaire.com
Customer Rating
1
Manufacturing Mistake
on August 21, 2023
Posted by: Mamiepeepers
[This review was collected as part of a promotion.] We were not able to hook up the water to the freezer for the ice maker. The place where you hook it up was covered up with some kind of spray styrofoam when it was manufactured. My husband had to pick it off!! I would like to talk to someone from Fridgidaire to make sure this is noted in the event we have a future problem with this unit.
Response from frigidaire.comBy Angel, Online Outreach Specialist, August 22, 2023
Hello, Mamiepeepers!
We're so sorry to see you feel this way about your freezer. Please be aware that this is not the kind of customer experience we strive for. I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We're so sorry to see you feel this way about your freezer. Please be aware that this is not the kind of customer experience we strive for. I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Freezer
on September 1, 2023
Posted by: rmyers
[This review was collected as part of a promotion.] We had the older style of these and loved them. We love the newer models even more. The freezer makes the smaller ice cubes which we like better. The lighting is tons better also.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on September 10, 2023
Posted by: Palladin
First of all I had to wait 7 months before I received it. Then I've had 4 breakdowns where major components needed replacement.
It would be a great appliance if it didn't break down so much. Maybe I got a lemon
It would be a great appliance if it didn't break down so much. Maybe I got a lemon
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 13, 2023
Hello patty201373,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice
on September 22, 2023
Posted by: C007
[This review was collected as part of a promotion.] I had a prior model of this freezer that matched the fridge. The fridge had been repaired multiple times over the past two years that the manufacturer replaced it with this a new model, although they replaced the fridge for no charge, I had to purchase this freezer to have a matching set, which didn't seem fair. Anyways, it's been installed now for about 30 days, but so far so good and the interior layout and design is superior to the model it replaced. Posting the review because the manufacture offered an entry for a $3,000 sweepstake for posting. Probably wont win, but if I do it will make me whole for having to purchase a new freezer to match the fridge they replaced.
Written by a customer while visiting frigidaire.com
Customer Rating
2
control board for the compressor
on September 23, 2023
Posted by: Anonymous
yes the control board for the compressor went out and the fridge and is only 13 months old very disappointing for my new home with such a nice looking fridge Had an Lg in my last home lasted 14 years with out any problems
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 26, 2023
Hello tripled66,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us to discuss this further. You may also contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us to discuss this further. You may also contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic freezer
on October 16, 2023
Posted by: Rjpjrcpa
[This review was collected as part of a promotion.] I love this freezer!! Wonderful storage with different areas for different foods. Fantastic bright lights make this the whole package!! We installed our freezer in the pantry and refrigerator in the kitchen.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Beautiful but ice maker quits
on November 2, 2023
Posted by: MomofAs
Beautiful, big and spacious. However, the ice maker will stop producing ice after a year. I thought I was being one step ahead by buying 5 yr extended warranty, but it has been a hassle. I’m on my 3rd company, no one can fix it … so they just keep passing me off
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 3, 2023
Hello! We're sorry to hear that you had a bad experience with your ice maker in such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com