Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Came broken.
on August 28, 2021
Posted by: Doctors Office
Bought 2 of these fridges for work and the
temperature panel inside is broken for one of them. The company we purchased it from sent a repair person but the delays for the service and getting the new part has been lengthy. 5 weeks and still no repair. Very disappointed. Shouldn’t there be quality control before the fridge leaves the factory?
temperature panel inside is broken for one of them. The company we purchased it from sent a repair person but the delays for the service and getting the new part has been lengthy. 5 weeks and still no repair. Very disappointed. Shouldn’t there be quality control before the fridge leaves the factory?
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , August 30, 2021
We appreciate you taking the time to review your new unit. It is disheartening to learn that you have had this experience with your fridge and with service. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Nonetheless, we plan to do all that we can to ensure your appliance is functioning the way it should. We are sorry to hear about the delayed repair. We want to learn more and see if we can help. Be on the lookout for an email from us. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after ONE WEEK - computer fried - No one will call me back
on September 27, 2021
Posted by: JPJP8989
[This review was collected as part of a promotion.] I wanted to love this - but, no one will contact me since the computer fried!
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , September 28, 2021
Oh no, JP! We are disheartened to hear that you have dealt with this issue with your fridge in such a short amount of time, as well as getting in touch with us for help. Please know that your concerns matter to us. The best ways to connect with us are via Live Chat on our website, through social media, or by phone at 800-374-4432. Our agents are available from 8:30 am to 8 pm EST, Monday through Friday. We look forward to assisting you soon! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t purchase this unit!
on November 17, 2021
Posted by: Extremely Mad
I waited a year to get the unit. The refrigerator didn’t work. A second one was delivered and worked unit it was installed and framed up. Now it doesn’t work. Waiting to see what can be done about it. Again without a refrigerator!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist , November 18, 2021
Thank you for reaching out, Valued Customer. We want to apologize for the recent experiences with your refrigerator. We want to learn more about the situation and see how we can help. Please be on the lookout for an email from us. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Too cold or too wRm
on December 14, 2021
Posted by: Mab22
We’ve had our refrigerator for 2 weeks. When set at 35 degrees everything freezes. I bought a thermometer to check the inside temperature and it was 22 degrees when fridge thermometer stated 35. We’ve been playing with it but still haven’t got a good temperature. It’s either 40 when set at 37 or 22 when set at 35. Right now I would not recommend this refrigerator.
Response from frigidaire.comBy Briana , Online Outreach Specialist , December 16, 2021
Hello, Mab22! We are sorry to hear about your experience with your refrigerator. We would like to see how we can turn things around for you and your family. We have sent you an email to gather additional details. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on March 23, 2022
Posted by: Joe999999999999
Fridge went into demo mode and the manual has nothing in it about that mode!! How can you not have how to turn on and off the demo mode when it is displayed in the picture in the manual!!!! Lost all our food thanks for putting out a product that does not work properly. Contractor told me not to get fridgeaire but I didn't listen. I would not recommend
Response from frigidaire.comBy Kailey, Online Outreach Specialist, March 25, 2022
Hello, thank you for reaching out to us. Please be on the lookout for an email from us with steps to get your refrigerator out of Demo Mode. -Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Rattles Non-Stop -- No One will do anything to fix it
on June 13, 2022
Posted by: Nicole2323
AWFUL, will NEVER buy another Frigidaire appliance. This refrigerator has been rattling nonstop since installation and no one will address it until it fully breaks because it has a trim kit on it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 14, 2022
We are disappointed to learn you are having issues with your refrigerator and would love to make sure your concerns are properly addressed. We have sent you an email to gather more details and look forward to your reply. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
not cooling
on June 16, 2022
Posted by: cooling not
So I like to say that it started Thanksgiving 2021 when my refrigerator took a turn for what I call a downward spiral RUNNING HOT NOT COOLING Since then I have had 3 companies that were recommended by Frigidaire in my house to fix the unit 6 months now they have changed everything, compressor, mother board and today the evaporator and its sill not COOLING.
It's the commercial set freezer and refrig. All I have to say don't buy FRIGIDAIRE!!!!!!!
It's the commercial set freezer and refrig. All I have to say don't buy FRIGIDAIRE!!!!!!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 20, 2022
We are terribly sorry to hear you are having this experience with your refrigerator. We see you are scheduled for service this week to have your concerns addressed. If this service visit doesn't resolve your concerns, please reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on November 14, 2022
Posted by: Godfrey
[This review was collected as part of a promotion.] This experience is the worst we have experienced in a purchase. We are in the forth replacement of this product. First was it wouldn’t cool, second, the water filter leaked, third, the same problem, the water filter leaking. We are waiting on a forth replacement! Plus now our new freezer has stopped making ice. This has been the worst purchase ever. Your quality control is none existent!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 15, 2022
We are disappointed to learn this has been your experience with your refrigerators. This is not the ownership experience we would want for a new owner such as yourself, and we can understand your disappointment. We understand your concerns have been addressed. If you should need any additional assistance, feel free to reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com