Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,385 Reviews)
Rating breakdown 2,385 reviews
5 Stars
1,787
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
4
Great - but mysterious issue
on January 10, 2021
Posted by: Tim333
[This review was collected as part of a promotion.] We had it professionally installed (along with the fridge) and we LOVE the look and LOVE the features. However, there is one mysterious issue I cannot get to the bottom of - the freezer "frosts" up (ices up) all over the inside at least twice per day so when you open it up it's entirely covered in "snow" (well, frost). Then, mysteriously, when you close the freezer door and come back several hours later it's all cleared up. BUT IT KEEPS COMING BACK AGAIN . Arrrgghhh.
I've turned the ice maker off (the freezer is not connected to the water line so at first, as the ice maker was turned on be default I assumed it was sucking humid outside in air). But, that didn't work. I've also checked the rubber door seal but I don't see anything obviously wrong with it.
Does anyone know what the issue may be? Is it designed to do this (our old freezer didn't)?
Anyway - overall we are very happy. I just need to figure out this issue.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 29, 2021
Hey, Tim333. We’re glad to hear you are loving your new single-door freezer! The products look great in your home – thanks for sharing your pictures! We’ll be happy to work with you regarding the frosting issues described and find a solution that addresses those concerns. You can always connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432. We look forward to engaging with you further. ~Keyanna
Written by a customer while visiting frigidaire.com
