Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,321 Reviews)
Rating breakdown 2,321 reviews
5 Stars
1,741
4 Stars
311
3 Stars
96
2 Stars
61
1 Star
112
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
Great new fridge!
on April 25, 2025
Posted by: Rebecca1711
[This review was collected as part of a promotion.] Very pretty new fridge
Written by a customer while visiting frigidaire.com
Customer Rating
4
Still Too Early to Report
on April 26, 2025
Posted by: CB973
[This review was collected as part of a promotion.] This freezer is a replacement for my last professional freezer . There were no problems with that one for a few months, and then issues developed..
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed in new design
on April 29, 2025
Posted by: JEDJP
[This review was collected as part of a promotion.] I miss the old design which was better suited to a household rather than a restaurant kitchen. It had more room and better organized. But what can you do after 19 years and two very expensive repairs, when your freezer wont freeze and your fridge wont fridge 🤷♀️
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 2, 2025
It sounds like you’ve been through quite a bit with that fridge, and I can imagine how disappointing it must be to see a shift in design after so many years of reliability. It's tough when something that once worked perfectly for your household needs no longer meets the mark. I totally get why you miss the old design—it’s hard to replace that kind of comfort. After 19 years and expensive repairs, it’s definitely frustrating when things stop working the way they should. If there's anything we can do to help, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 1, 2025
Posted by: BrandiH
[This review was collected as part of a promotion.] The hose that carries water to the air filter came kinked from the manufacturer and it has to be replaced so that the water dispenser will work appropriately. The unit is brand new and it should not have this kind of issue.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 1, 2025
Posted by: MichaelWfa
[This review was collected as part of a promotion.] Seems to work great!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on May 5, 2025
Posted by: Kona25
[This review was collected as part of a promotion.] Love it!
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 6, 2025
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
on May 6, 2025
Posted by: jmh1
This was a replacement of a defective freezer (same model) that had given us trouble for a while. The new unit is working well, but it seems that something happened during installation, where the fridge door now makes a loud creaking metal sound whenever it's opened/closed. Something is not right since the freezer was installed. Maybe something with the attachment kit? It's so frustrating. We've spent a lot on these units, only to have to already replace one that was only a few years old, and now we're still having trouble. So frustrating...
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 8, 2025
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you’re facing with the Frigidaire Professional 19 Cu. Ft. Single-Door Freezer (FPFU19F8WF) replacement unit. I can understand how frustrating it must be to deal with problems both with the previous unit and now the new one, especially after having invested so much in these appliances.
The loud creaking metal sound from the fridge door definitely isn’t normal, and it sounds like there may be an issue with the installation, possibly related to the attachment kit or the way the door is aligned. I completely understand how aggravating it can be to have a new appliance installed only to face additional issues.
To resolve this, I recommend the following:
1. Check the door alignment: Sometimes, a door that’s not properly aligned can cause friction against the frame, resulting in noise.
2. Examine the attachment kit: If something was loose or incorrectly installed during the freezer’s setup, it might be impacting the fridge door.
3. Door hinges: Inspecting the door hinges could also help to identify if they’re misaligned or need adjustment.
If the noise persists, I would suggest reaching out to our service team so we can arrange for a technician to come out and inspect the unit. We want to ensure your appliance is working properly and that you’re satisfied with its performance.
Thank you for your patience, and I apologize again for the inconvenience. Please let me know. Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
The loud creaking metal sound from the fridge door definitely isn’t normal, and it sounds like there may be an issue with the installation, possibly related to the attachment kit or the way the door is aligned. I completely understand how aggravating it can be to have a new appliance installed only to face additional issues.
To resolve this, I recommend the following:
1. Check the door alignment: Sometimes, a door that’s not properly aligned can cause friction against the frame, resulting in noise.
2. Examine the attachment kit: If something was loose or incorrectly installed during the freezer’s setup, it might be impacting the fridge door.
3. Door hinges: Inspecting the door hinges could also help to identify if they’re misaligned or need adjustment.
If the noise persists, I would suggest reaching out to our service team so we can arrange for a technician to come out and inspect the unit. We want to ensure your appliance is working properly and that you’re satisfied with its performance.
Thank you for your patience, and I apologize again for the inconvenience. Please let me know. Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent
on May 13, 2025
Posted by: Mister Me
[This review was collected as part of a promotion.] Solid appliance works very well
Response from frigidaire.comBy Maico, Online Outreach Specialist Frigidaire, May 15, 2025
Thank you for your feedback, Mister Me! We’re glad to hear that the appliance is working well and meeting your expectations. If you ever need any assistance or have further questions, feel free to reach out. Enjoy your new appliance!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com