Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Big Beautiful Paper Weight
on September 27, 2021
Posted by: ELynE
Refrigerator stopped cooling after 6 months. Have had 5 different repair appointments by warranty company. Each time they have not received the part. Two parts failed: the screen/controller and the condenser. The condenser is noted to be on backorder multiple times. Cheap mini-fridge is a much better, but less attractive appliance
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 29, 2021
Thank you for bringing this matter to our attention ELynE. We were unable to locate the service referenced above to your registered refrigerator serial number and we really want to resolve this matter for you. Please be on the lookout for an email correspondence from our team today so that we can better understand what is causing the delay and to work on a resolution with you directly.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nice fridge
on November 2, 2021
Posted by: Helen T
[This review was collected as part of a promotion.] Nice fridge but compressor broken within a week. So now both fridge and freezer have broken compressors! Not worth the money or hassle.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 3, 2021
Hi, Helen T!
Thank you for sharing your experience. We're sorry to hear that your refrigerator is having compressor trouble! I do see that we have arranged a repair service and will be working with you on a resolution. If you have any further questions or concerns, please reach back out to us! We will be happy to help.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that your refrigerator is having compressor trouble! I do see that we have arranged a repair service and will be working with you on a resolution. If you have any further questions or concerns, please reach back out to us! We will be happy to help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on June 21, 2022
Posted by: 1unhappyconsumer
[This review was collected as part of a promotion.] Less than a month after purchasing the pair of appliances ( refrigerator and freezer), the refrigerator quit cooling. Rather than replacing the unit outright, we were scheduled for a repair visit a week later. We had to throw away a lot of groceries. When the repair man finally looks at i, we’ll find out how long it takes to get parts and the unit working again r replaced.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, June 23, 2022
Thank you for sharing your experience. We are terribly sorry that this has happened to your new refrigerator. We see that you are scheduled for a service appointment today & we are confident the technician will turn this situation around for you. Should you need further assistance or have any questions please feel free to contact us directly through Live Chat on our branded page M-F 8:30 am- 8:00 pm EST. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks awesome
on August 5, 2022
Posted by: Northforkfarmer
Fridge installed less a month ago in new house. Moved in 2 weeks ago. kept drinks in it till we Loaded it with groceries, next morning high temp going off. All food spoiled. Called store, Guy came out 3 days later, said its a sealed system and they don't work on them. currently waiting on another repair man. Frigidaire says food lose is not covered...
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 8, 2022
Hello Northforkfarmer! Thank you for sharing your experience with us! Hopefully, you will give us another try to get things right! We can certainly understand your frustration and would love to receive more details on your issue. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Only lasted 3 months
on August 29, 2022
Posted by: Beardedplumber86
I’ve been without a refrigerator for weeks waiting for parts. Only worked for 3 months then lost Freon and compressor went out. It’s a nice looking unit but at the moment I wouldn’t recommend. I guess you get what your pay for. Also have freezer and it fluctuates in temp from 0 to 20 degrees, I’m waiting for it to go out next.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, August 30, 2022
Hello, Valued Consumer! We're sorry to hear that your experience hasn't been the best, and we would like to turn this around. Please be on the lookout for an email from us so that we discuss this further. We look forward to hearing from you soon! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
faulty connection
on March 8, 2023
Posted by: xyz3
panel welded incompletely; the metal and copper not welded completely together so the coolant leaked out. System was leaking for a long time to the point where the refrigerator will not function as a unit properly again because the length of time the leak happened. Both units, fridge/freezer faulty
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 9, 2023
Hi, Valued Customer. We're disheartened to hear that this has been your experience with your refrigerator, this is not the ownership experience we would want for you. We can certainly understand your frustration and are happy to continue working with you to ensure you have a refrigerator that is working as designed! If the recent service appointment does not resolve your concern, reach out to us so that we can explore the next option. You can contact us by live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist you further. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Still a struggle
on June 7, 2021
Posted by: NickMNJ
[This review was collected as part of a promotion.] We purchased both the fridge and freezer units in Sept 2020 and the units arrived in April 2021. We have had issues with a loud humming from the freezer and a faulty compressor on the fridge. After 5 service tech visits and 2 unit install and uninstall activities, we are still struggling with compressor noise and the loud humming hasn't been fixed. These units are beautiful and functional, but not sure if it's worth the start up struggle.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 9, 2021
We’re sorry to hear you experienced issues with your refrigerator compressor. We’ll be happy to look into this matter further and see if there are other options to address your concerns. We have sent you an email directly to properly assist you. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
No longer cools
on June 11, 2021
Posted by: Nick Bl
The fridge no longer cools after 1 month. Waited a year for it.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 14, 2021
Hello Nick Bl! Thanks for reaching out! We always want to know when one of our owners needs help. We are sorry to hear of the issues with your new refrigerator. We can see a technician is coming out today. Please reach out to us if the repair doesn’t address your concerns. For immediate assistance, please chat with us at Frigidaire.com. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com