Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,385 Reviews)
Rating breakdown 2,385 reviews
5 Stars
1,787
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
Excellent Freezer
on June 26, 2026
Posted by: Kellie77
[This review was collected as part of a promotion.] Big and very sleek. Love the look of it and the capacity.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 30, 2026
Hi Kellie77!
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying your Frigidaire freezer and that you love its sleek design and spacious capacity. It's wonderful to know it has been a great addition to your home.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying your Frigidaire freezer and that you love its sleek design and spacious capacity. It's wonderful to know it has been a great addition to your home.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks and works great
on June 23, 2026
Posted by: 2QAYL
[This review was collected as part of a promotion.] BUY THE WARRANTY!!!! We were able to get this new freezer due to the refrigerator going bad. And because they come as a unit the way we had it, they needed to replace both of them. The refrigerator is the one that had the problem, but because we had them as a built in unit and they no longer made the original we got two new units! So far this unit has been working great! We are very happy with it AND we even bought the extended warranty again!
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 26, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that your new freezer has been performing well and that you are happy with your replacement appliances.
We understand that having to replace appliances can be an unexpected experience, and we’re pleased to know that the process resulted in a solution that worked well for your built-in setup. It’s especially rewarding to hear that your new freezer is meeting your expectations and that your positive experience has given you the confidence to purchase the extended warranty again.
Thank you for choosing Frigidaire. We truly appreciate your continued trust and loyalty to our brand. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We understand that having to replace appliances can be an unexpected experience, and we’re pleased to know that the process resulted in a solution that worked well for your built-in setup. It’s especially rewarding to hear that your new freezer is meeting your expectations and that your positive experience has given you the confidence to purchase the extended warranty again.
Thank you for choosing Frigidaire. We truly appreciate your continued trust and loyalty to our brand. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 19, 2026
Posted by: Paul457
[This review was collected as part of a promotion.] This Frigidaire 19 cu.ft. single door refrigerator was a great investment for me and my family. I am extremely happy with the quality of the refrigerator and the amount of space inside the unit. It is very energy efficient and does not run up my electric bill like other refrigerators on the market. We have received lots of positive remarks on this fridge, and I would recommend Frigidaire to any family, friends, and co-workers looking to invest in a refrigerator and freezer.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 22, 2026
Hi Paul457!
Thank you for taking the time to share your feedback. We are delighted to hear that your Frigidaire 19 cu. ft. single door refrigerator has been a great investment for you and your family.
It is wonderful to know that you are satisfied with the spacious interior, overall quality, and energy efficiency of your unit. We are also pleased to hear that it has been well received by your family and those around you, and we truly appreciate your recommendation of Frigidaire to others.
Thank you for your trust and support. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that your Frigidaire 19 cu. ft. single door refrigerator has been a great investment for you and your family.
It is wonderful to know that you are satisfied with the spacious interior, overall quality, and energy efficiency of your unit. We are also pleased to hear that it has been well received by your family and those around you, and we truly appreciate your recommendation of Frigidaire to others.
Thank you for your trust and support. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
disappointment
on June 6, 2026
Posted by: summv
[This review was collected as part of a promotion.] the unit is taller than my 22 yr old unit but has less storage space than the 17cu.ft i replaced , the unit is too shallow and the door panels are shallow . had seen the unit in a store i would never have purchased it!!!!!, i also purchased the companion refrigiator that is a disappointment ---- a regretable customer !!!!!!!!!!!!!!!!!!!!!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 8, 2026
Hi summv!
Thank you for taking the time to share your experience. We are sorry to hear that your new freezer and companion refrigerator have not met your expectations. We understand how disappointing it can be when an appliance does not provide the storage capacity and interior layout you anticipated, especially when replacing units that served your needs well for many years.
We appreciate your candid feedback regarding the freezer's depth, door storage, and overall usable space. Comments like yours are valuable and help us better understand how our products are performing for our customers.
We regret that your experience has left you disappointed and appreciate the opportunity to hear your concerns. If you need any assistance or would like to discuss your experience further, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your experience. We are sorry to hear that your new freezer and companion refrigerator have not met your expectations. We understand how disappointing it can be when an appliance does not provide the storage capacity and interior layout you anticipated, especially when replacing units that served your needs well for many years.
We appreciate your candid feedback regarding the freezer's depth, door storage, and overall usable space. Comments like yours are valuable and help us better understand how our products are performing for our customers.
We regret that your experience has left you disappointed and appreciate the opportunity to hear your concerns. If you need any assistance or would like to discuss your experience further, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious
on June 5, 2026
Posted by: Trish898
[This review was collected as part of a promotion.] We ordered both the refrigerator and freezer and love the layout!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 8, 2026
Hi there. Thank you for your feedback! We’re delighted to hear that you’re enjoying both your refrigerator and freezer and that the layout is working well for you. It’s great to know the design is helping make storage more convenient and organized.
Thank you for choosing Frigidaire, and we appreciate you taking the time to share your experience!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for choosing Frigidaire, and we appreciate you taking the time to share your experience!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Many improvements some not
on June 4, 2026
Posted by: Will M
[This review was collected as part of a promotion.] The biggest improvements are a air distribution vent to the back of the fridge that cools evenly. Prior the top shelf froze food. Things they missed. The leveling feet are a nightmare to adjust having to pull out the fridge everytime to make a slight adjustment. The door is also a poor engineering victim. It is too close to the ground and a danger to bare feet getting stubbed. Also, the door does not close automatically when wide open so it remains open frequently needing to go back and close it. They improved the chamber pressure problem from earlier fridges where a vacume was created opening the door, and had to wait 2 min to open the door again. Also, their condenser is updated, small and very queit. Overall I'll take the good and the bad, I'm happier with this model.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 5, 2026
Hi Will M,
Thank you for providing such a detailed and balanced review! We truly value this kind of feedback because it helps us see exactly where our engineering updates are shining and where we can still improve.
It is great to hear that the new air distribution vent is keeping your food perfectly chilled without freezing the top shelf, and that the quieter condenser and improved chamber pressure have made a positive difference for you. However, I completely understand your frustration with the leveling feet, the low clearance on the door, and the self-closing mechanism. Having to pull the unit out repeatedly or constantly check to see if the door swung shut is definitely not ideal, and I will be sharing these notes directly with our design team.
Quick Tip on the Door Closing: Sometimes, adjusting those tricky leveling feet so the front of the refrigerator is just slightly higher than the back can help gravity gently pull the door closed on its own.
We are glad that, overall, you are happier with this model! If you ever need assistance or want to troubleshoot the leveling or door closure further, please connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Best,
Rox
Thank you for providing such a detailed and balanced review! We truly value this kind of feedback because it helps us see exactly where our engineering updates are shining and where we can still improve.
It is great to hear that the new air distribution vent is keeping your food perfectly chilled without freezing the top shelf, and that the quieter condenser and improved chamber pressure have made a positive difference for you. However, I completely understand your frustration with the leveling feet, the low clearance on the door, and the self-closing mechanism. Having to pull the unit out repeatedly or constantly check to see if the door swung shut is definitely not ideal, and I will be sharing these notes directly with our design team.
Quick Tip on the Door Closing: Sometimes, adjusting those tricky leveling feet so the front of the refrigerator is just slightly higher than the back can help gravity gently pull the door closed on its own.
We are glad that, overall, you are happier with this model! If you ever need assistance or want to troubleshoot the leveling or door closure further, please connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Best,
Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 2, 2026
Posted by: Brandi H
[This review was collected as part of a promotion.] Great Refrigerator with lots of Space
Response from frigidaire.comBy John, Online Outreach Specialist, June 2, 2026
Hello, Brandi H. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken freezer and ice maker
on May 31, 2026
Posted by: TRASHfreezer
Same as every other bad review on here, nothing but problems, freezer is 4 years old and is broke and un-repairable. Ice maker has an internal line frozen and is inaccessible therefore unit is junk. Wrecked our floors and trim boards due to leaking all over the floor. The fridge has already been serviced multiple times as well. Thankfully we bought a 5 year extended warranty and I’d assume get a new freezer when they finally finish screwing around with their “report” and “review” LOL if you haven’t bought this unit yet , You better listen to all the bad reviews and find another brand!!!!!!! Even if I get a replacement with my warranty I’ll just be getting another one of their flawed design units that will be breaking down in no time again. BUY a different brand.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 1, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your freezer and refrigerator, including the ice maker concerns, water leakage, and the inconvenience caused by multiple service visits. We understand how frustrating and disappointing this experience has been.
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We appreciate you taking the time to share your concerns and experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com