Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,216 Reviews)
Rating breakdown 2,216 reviews
5 Stars
1,661
4 Stars
296
3 Stars
92
2 Stars
59
1 Star
108
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
3
on June 23, 2023
Posted by: Dizzle503
[This review was collected as part of a promotion.] Either I got a dud or Standard TV installed it incorrectly but it’s leaking. Took two tries to fix. I do like the water feature. Now dealing with Standard TV for water damage to my floors and base board.
Response from frigidaire.comBy Angel, Online Outreach Specialist, June 26, 2023
Hi, Dizzle503!
We're sorry to hear about your frustrations and appreciate you taking the time to voice your concerns. We would love the opportunity to see how we can help to resolve this matter. For water leaking issues, this could be caused by a loose connection from the house water supply line to the ice maker water valve. Have the consumer check the valve connection and tighten if necessary. Should you ever need any assistance or have any additional concerns, feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We're sorry to hear about your frustrations and appreciate you taking the time to voice your concerns. We would love the opportunity to see how we can help to resolve this matter. For water leaking issues, this could be caused by a loose connection from the house water supply line to the ice maker water valve. Have the consumer check the valve connection and tighten if necessary. Should you ever need any assistance or have any additional concerns, feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on June 24, 2023
Posted by: Lightweightcat
[This review was collected as part of a promotion.] Just replaced our older model with the newer model. Love the interior water dispenser! Shelving and lighting is also better than the previous model. Very pleased with our purchase!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Fridge and freezer
on June 28, 2023
Posted by: Natha
[This review was collected as part of a promotion.] Just purchased freeze and fridge and called in for service repairs. Fridge drawer won't close properly and technician ordered parts and yet to comeback again for fix. Freezer icemaker has water leak and unit needs to be replaced.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 29, 2023
Hi, Natha. We really appreciate you taking the time to provide feedback. We understand the need to have a working appliance at home and have your unit fixed. We've checked, and we see that our back office team has submitted the order for the replacement of your unit. We hope that you will receive it soon. If you have other questions, kindly reach out to us via live chat or phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we'll be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge
on June 30, 2023
Posted by: Suefre333
[This review was collected as part of a promotion.] So far I love it! It’s beautiful and quiet and fits perfectly into my decor
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 1, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] The counter depth is nice although is does lack a little on space. However it being an all refrigerator unit it still holds enough for our family of 7.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on July 1, 2023
Posted by: Reggie Brown
[This review was collected as part of a promotion.] The ice machine doesn't make enough ice.
Response from frigidaire.comBy Christian , Online Outreach Specialist, July 3, 2023
Hi Reginald!
We are sorry your experience with your refrigerator didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We are sorry your experience with your refrigerator didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Can't build one correct out of the factory.
on July 2, 2023
Posted by: Thomas23
[This review was collected as part of a promotion.] Waiting on the 3rd freezer to be delivered because the first two have ice maker defects. The second one had the water valve spraying in the drip pan, it should have never left the factory. Absolutely no quality control.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, July 3, 2023
Hello! Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. We see you are working with a specialist for a resolution and the replacement has already been approved. Should you have any additional any concerns, please connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Refrigerator with some draw backs
on July 3, 2023
Posted by: DrDaddyKong
[This review was collected as part of a promotion.] PROs: The refrigerator is very sharp looking. It has a digital touch screen inside that even alerts you if there is a power loss (Don't ask). The door has adjustable shelving that has room for cans and bottles.
CONs: The door shelves are just not big enough to hold soda cans neatly. If the made them just a bit bigger it would allow for more evenly placement. The center shelve (the biggest) only adjust so far up or down. They did this so they could have more flexibility with placement but with leaves the main back shelf in the refrigerator shorter.
CONs: The door shelves are just not big enough to hold soda cans neatly. If the made them just a bit bigger it would allow for more evenly placement. The center shelve (the biggest) only adjust so far up or down. They did this so they could have more flexibility with placement but with leaves the main back shelf in the refrigerator shorter.
Written by a customer while visiting frigidaire.com