Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,421 Reviews)
Rating breakdown 2,421 reviews
5 Stars
1,811
4 Stars
328
3 Stars
99
2 Stars
62
1 Star
121
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
4
on November 15, 2022
Posted by: Babs A
[This review was collected as part of a promotion.] I really like it since the technician came back after installation to fix the factory kinked hose on the water supply tap. It was a mess when I pushed the tap, but he was able to replace and fix. It is gorgeous now.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 15, 2022
Posted by: Babs A
[This review was collected as part of a promotion.] Love, love, love! Beauty and function.
Written by a customer while visiting frigidaire.com
Customer Rating
1
LOUD, never stops fan, broken ice maker
on November 14, 2022
Posted by: Mntair
We’ve replaced the ice maker twice! The extremely loud fan makes your ears throb and it never stops running. Can’t hold a conversation in the adjacent living room because the fam throbs constantly. It looks beautiful and holds a lot in an organized way, but I wish we could give it back and choose a different brand that sound-proofs the cabinet and has more efficient compressors! Even turning the temp up doesn’t alleviate the problem, just causes things to melt even though it’s set at zero degrees F (freezing is 32 degrees, folks). The freezer requires being set at the lowest temp of -10 degrees F to keep things frozen. Huge waste of energy to run this horribly inefficient model. At this expense, their “Professional” model should be better. Won’t recommend nor buy one again.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 15, 2022
Hi, Mntair! Thank you for sharing your story with us. We're sorry to hear about the issues with the freezer not working properly. This isn't the ownership experience that we would want for you and appreciate you for allowing us to make this right. We hope through this that you may change your mind and you may give our brand another chance in the future. If you may need anything, please feel free to Live Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
When it's working, it's great
on November 14, 2022
Posted by: D2creative
[This review was collected as part of a promotion.] We had problems with our control panel. It would randomly go into Sabbath mode. And then one day it went into Demo mode. The light works in this mode so when you open the door you think everything is fine. But it doesn't cool in this mode. So overnight we lost all our food and woke up to a warm fridge. And there is not one mention of Demo Mode in the manual. Thankfully our appliance guy got us a whole new unit without waiting another year. I hope this one is more reliable. Other than this, we love the fridge.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 15, 2022
Hi, D2creative!
Thanks for sharing your experience! It's very unusual that your first model would randomly shift modes without being prompted by the controls. We're glad you have a replacement model that is working well! For future reference, to get out of Demo Mode on the fridge, press and hold the minus key (-) and the water filter reset button at the same time for about 3-5 seconds. You can use the same process on the freezer with the minus and ice maker reset buttons. To exit or enter Sabbath Mode, simultaneously press and hold the minus (-) and TEMP F/C buttons. Please feel free to reach back out if you have any further questions! We are available by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience! It's very unusual that your first model would randomly shift modes without being prompted by the controls. We're glad you have a replacement model that is working well! For future reference, to get out of Demo Mode on the fridge, press and hold the minus key (-) and the water filter reset button at the same time for about 3-5 seconds. You can use the same process on the freezer with the minus and ice maker reset buttons. To exit or enter Sabbath Mode, simultaneously press and hold the minus (-) and TEMP F/C buttons. Please feel free to reach back out if you have any further questions! We are available by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on November 14, 2022
Posted by: Godfrey
[This review was collected as part of a promotion.] This experience is the worst we have experienced in a purchase. We are in the forth replacement of this product. First was it wouldn’t cool, second, the water filter leaked, third, the same problem, the water filter leaking. We are waiting on a forth replacement! Plus now our new freezer has stopped making ice. This has been the worst purchase ever. Your quality control is none existent!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 15, 2022
We are disappointed to learn this has been your experience with your refrigerators. This is not the ownership experience we would want for a new owner such as yourself, and we can understand your disappointment. We understand your concerns have been addressed. If you should need any additional assistance, feel free to reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so great
on November 13, 2022
Posted by: MamaMo2
[This review was collected as part of a promotion.] It looks absolutely wonderful…lots of space and very well lit. Love the water dispenser and its clever location within the appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT DESIGN!
on November 13, 2022
Posted by: JUMBOJACK
[This review was collected as part of a promotion.] MUCH OF THE INTERIOR SPACE HAS BEEN MOVED TO THE DOOR, THEREBY MAKING IT MUCH EASIER TO SEE/FIND ITEMS.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 13, 2022
Posted by: Jptools1
[This review was collected as part of a promotion.] Great freezer . Much better looking and more functional than the previous model .
Written by a customer while visiting frigidaire.com