Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,386 Reviews)
Rating breakdown 2,386 reviews
5 Stars
1,788
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
When it's working, it's great
on November 14, 2022
Posted by: D2creative
[This review was collected as part of a promotion.] We had problems with our control panel. It would randomly go into Sabbath mode. And then one day it went into Demo mode. The light works in this mode so when you open the door you think everything is fine. But it doesn't cool in this mode. So overnight we lost all our food and woke up to a warm fridge. And there is not one mention of Demo Mode in the manual. Thankfully our appliance guy got us a whole new unit without waiting another year. I hope this one is more reliable. Other than this, we love the fridge.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 15, 2022
Hi, D2creative!
Thanks for sharing your experience! It's very unusual that your first model would randomly shift modes without being prompted by the controls. We're glad you have a replacement model that is working well! For future reference, to get out of Demo Mode on the fridge, press and hold the minus key (-) and the water filter reset button at the same time for about 3-5 seconds. You can use the same process on the freezer with the minus and ice maker reset buttons. To exit or enter Sabbath Mode, simultaneously press and hold the minus (-) and TEMP F/C buttons. Please feel free to reach back out if you have any further questions! We are available by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience! It's very unusual that your first model would randomly shift modes without being prompted by the controls. We're glad you have a replacement model that is working well! For future reference, to get out of Demo Mode on the fridge, press and hold the minus key (-) and the water filter reset button at the same time for about 3-5 seconds. You can use the same process on the freezer with the minus and ice maker reset buttons. To exit or enter Sabbath Mode, simultaneously press and hold the minus (-) and TEMP F/C buttons. Please feel free to reach back out if you have any further questions! We are available by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on November 14, 2022
Posted by: Godfrey
[This review was collected as part of a promotion.] This experience is the worst we have experienced in a purchase. We are in the forth replacement of this product. First was it wouldn’t cool, second, the water filter leaked, third, the same problem, the water filter leaking. We are waiting on a forth replacement! Plus now our new freezer has stopped making ice. This has been the worst purchase ever. Your quality control is none existent!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 15, 2022
We are disappointed to learn this has been your experience with your refrigerators. This is not the ownership experience we would want for a new owner such as yourself, and we can understand your disappointment. We understand your concerns have been addressed. If you should need any additional assistance, feel free to reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so great
on November 13, 2022
Posted by: MamaMo2
[This review was collected as part of a promotion.] It looks absolutely wonderful…lots of space and very well lit. Love the water dispenser and its clever location within the appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT DESIGN!
on November 13, 2022
Posted by: JUMBOJACK
[This review was collected as part of a promotion.] MUCH OF THE INTERIOR SPACE HAS BEEN MOVED TO THE DOOR, THEREBY MAKING IT MUCH EASIER TO SEE/FIND ITEMS.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 13, 2022
Posted by: Jptools1
[This review was collected as part of a promotion.] Great freezer . Much better looking and more functional than the previous model .
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 13, 2022
Posted by: jptools
[This review was collected as part of a promotion.] this is my second frigidaire refrigerator ad i love the new model . its much more efficient than the old .
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 13, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it 😂
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional Freezer
on November 12, 2022
Posted by: Freezer2022
[This review was collected as part of a promotion.] This freezer replaced an older model Professional with a Freon leak that could not be repaired. So far we are very pleased. It is beautiful and functioning perfectly.
Written by a customer while visiting frigidaire.com