Customer reviews from frigidaire.ca
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.4
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
86
4 Stars
28
3 Stars
6
2 Stars
1
1 Star
9
87%of customers recommend this product.
(
106 out of
122)
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
1
Zero Stars-Very Disappointed
on June 1, 2025
Posted by: Alessandra
This is my second Frigidaire Professional Upright Freezer, and the quality has gone down! This second one is barely two years old and already malfunctioning. In November, we started having trouble. After the door was closed, the seal was so tight that we had to wait at least 15 minutes before we could open the freezer again. The repair call took 2 months to be completed. Immediately after this issue was resolved, but then the seal was too loose, so everything inside the freezer was frosted (it looked like an ice cave in Alaska). Só then another repair call and eventually the gasket was declared defective. It was replaced two times, with no success and eventually they had to replace the entire door. Obvious concern at this point is the fact that the freezer has been working with an inadequate seal for over 5 months, so massive accelerated wear and tear without even considering the increased consumption of electricity ($$$$). The repair was completed three days ago, and now there is an error code on the control panel. Thank goodness we had extended warranty, because the Frigidaire manufacturer’s warranty is clearly not adequate for what has proven to be a sub standard appliance! And they call it the Professional series…
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, June 4, 2025
Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about the ongoing issues with your Frigidaire Professional Upright Freezer and understand how frustrating this has been for you. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Garbage
on June 23, 2025
Posted by: Uxbridge
Do not buy this freezer, after 2 years they just told me its un repairable and I have to buy a new one. What a waste of money
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, June 24, 2025
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you. We understand how disappointing it is when an appliance no longer functions as expected, especially after investing in it.
While we strive to design durable products, we understand that, in some cases, issues can arise as the appliance ages. If the unit is no longer repairable, we deeply regret that this was the outcome for you, and we can imagine how disappointing it must be to face the need for a replacement.
I can see that you have been assisted by one of our customer service representatives toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
While we strive to design durable products, we understand that, in some cases, issues can arise as the appliance ages. If the unit is no longer repairable, we deeply regret that this was the outcome for you, and we can imagine how disappointing it must be to face the need for a replacement.
I can see that you have been assisted by one of our customer service representatives toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca