Customer reviews from frigidaire.ca
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
85
4 Stars
28
3 Stars
6
2 Stars
1
1 Star
7
88%of customers recommend this product.
(
105 out of
119)
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
3
Door sensor is faulty
on February 24, 2025
Posted by: Anonymous
Bought this in March 2024 and it was installed in June 2024. In late January, the sensor started beeping indicating the door is opened when it is in fact not. Appliance repair guy came and found factory foam insulation covering the door reed switch. Now the cover of the switch is scratched. Further, the beeping came back a few hours after the repair guy left! So, this is still an on going issue. Disappointed.
Response from frigidaire.caBy Lauren, Online Outreach Specialist, February 27, 2025
Dear Jessica,
We’re sorry to hear about the ongoing issue with your freezer, and we understand how frustrating this must be. Ensure the door is fully closed and sealing properly. Sometimes, items inside can obstruct the door from shutting completely. Inspect the gasket (rubber seal around the door) for any dirt, damage, or misalignment that could prevent a tight seal. Unplug the freezer from the power outlet for 5-10 minutes to reset the control system. If the issue persists, please connect with us via live chat or by phone at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
We’re sorry to hear about the ongoing issue with your freezer, and we understand how frustrating this must be. Ensure the door is fully closed and sealing properly. Sometimes, items inside can obstruct the door from shutting completely. Inspect the gasket (rubber seal around the door) for any dirt, damage, or misalignment that could prevent a tight seal. Unplug the freezer from the power outlet for 5-10 minutes to reset the control system. If the issue persists, please connect with us via live chat or by phone at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Best Freezer
on March 4, 2025
Posted by: Lidadjcr
I bought the set and they are better than I expected. No regrets!
I love my fridge and freezer!
I love my fridge and freezer!
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, March 5, 2025
Hello Lidadjcr!
Thank you for your wonderful feedback! We're thrilled to hear that your Frigidaire 19 Cu. Ft. Single-Door Freezer and its matching refrigerator have exceeded your expectations. It's great to know that you’re loving your new appliances!
If you ever have any questions or need assistance,please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352
Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
Thank you for your wonderful feedback! We're thrilled to hear that your Frigidaire 19 Cu. Ft. Single-Door Freezer and its matching refrigerator have exceeded your expectations. It's great to know that you’re loving your new appliances!
If you ever have any questions or need assistance,please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352
Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Everything is visible
on March 6, 2025
Posted by: MaryAnne
I love how this freezer is large but shallow, allowing you to see everything at a glance. It looks great with the matching fridge.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online Outreach Specialist, March 6, 2025
Thank you so much for the 5-star rating! We're thrilled to hear that you had a great experience with our product. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
Christian
Best Regards,
Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome
on March 13, 2025
Posted by: Sham19
Not as deep as stand alone freezers but it’s massive and practical and stores all our needs for a family of 4.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Performance and Design
on March 25, 2025
Posted by: JohnL
I appreciate the spaciousness, efficient organization, and features like frost-free operation and adjustable shelves. The upright freezer has ample storage, an efficient layout, quiet operation, and bright interior lighting, enhancing user convenience.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, March 26, 2025
Hi, John. Thank you for taking the time to share your experience! We're thrilled to hear that you're enjoying the spacious design, efficient organization, and convenient features of your upright freezer. It's great to know that the frost-free operation, adjustable shelves, and bright lighting are making a difference in your daily use.
Your feedback is truly appreciated, and we’re glad our product meets your expectations. If you ever need any assistance or have further insights to share, please don’t hesitate to reach out via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Your feedback is truly appreciated, and we’re glad our product meets your expectations. If you ever need any assistance or have further insights to share, please don’t hesitate to reach out via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love this Freezer, but make sure to put a filter on the water to make the ice taste good
on April 7, 2025
Posted by: JennyC
I can't believe I finally have enough room in my freezer! After 25 years of having too small a freezer I got this freezer, the fridge that matched, and the trim kit that paired them and it looks amazing. Had them add the water filter though, don't need my ice cubes tasting weird!
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, April 7, 2025
Hi, Jenny. That's awesome! It must feel so good to finally have that extra space in the freezer after all those years of managing with a smaller one. The matching fridge and trim kit sound like a perfect upgrade! And adding the water filter is such a smart choice for perfect-tasting ice cubes. We hope that we can continue to satisfy you and help you in the future. For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Freezer
on April 11, 2025
Posted by: SKKK
So far so good, nice clean look. We replaced the older version with the new version. Unfortunately, had to do fridge and freezer as the sizes changed some.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca