Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Buyer Beware
on November 4, 2024
Posted by: NLOALO
Do not purchase this refrigerator because it does not stay cool. My panel says the temperature is between 33-37 degrees but the temperature gauge I placed in it says it ranges from 50-65. The panel has been changed and it still does not stay cool. I have had issues with mine since I purchased it. Now the back wall gets ice on it. This product is expensive and you pay for the appearance, but unfortunately it is very poor quality.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, November 5, 2024
Thank you for stopping by and taking the time to provide us with a review. We appreciate your honest feedback on our product. Please accept our sincerest apology for all the inconvenience this may have caused you, as this is not the ownership experience we want to leave you with.
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on December 21, 2024
Posted by: GJP23
[This review was collected as part of a promotion.] I have had this 'professional' refrigerator for only 3 years and it is rusting at the bottom inside the refrigerator. Have never in my 48 years seen this happen. POOR QUALITY.
Response from frigidaire.comBy Christi, Online Outreach Specialist, December 24, 2024
Hello, valued customer. Thank you for bringing this to our attention, and we’re truly sorry to hear about the rusting issue you’ve experienced with your refrigerator. This is certainly not the quality we aim to provide, and we understand your frustration. Stainless steel contains chromium, which reacts with the oxygen in the air to form a protective film on the surface of stainless steel. This can occur in areas that have salt in the air. This protective layer prevents stainless steel from rusting or oxidizing in the traditional sense of red oxide flaking off the steel. If you do see a rust-like texture forming on your stainless steel, it is most likely iron particles or contaminants on the surface. If you have surface oxidation on your appliance or your product, you may want to clean it with hot and soapy water or use a cleaner such as a stainless-steel cleaning polish and conditioner, which some of our consumers have used and found very helpful.
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
What a beauty !
on February 15, 2021
Posted by: Gina09
Super happy with our fridge freezer combo. This always gets compliments in our kitchen ! Very happy with function and design and would think Frigidaire would advertise these more ! New construction home models have these in Michigan and that's how we found out about these beauties. Must buy the trim kit ! Georgous !!!!!! Great job Frigidaire !
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great space and modern freezer
on March 13, 2021
Posted by: Apattie
[This review was collected as part of a promotion.] This is a nice sleek design with the ice maker being located nicely in the lower half of the freezer making it easily accessible. The shelves are very convenient for everything from pizza to ice cream. Door shelves can be rearranged as well. Very nice and well designed freezer for anyone.
(click to see the video)
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge with tons of storage
on March 24, 2021
Posted by: Ckummer15
[This review was collected as part of a promotion.] We just upgraded to the new “tall twins” in our kitchen. We have had the previous set for almost 4 years and have loved it and were just as excited to get the updated version. This fridge/freezer combo is unbeatable for storage and a show stopper when people come to our house. Everyone comments on how amazing it looks and the storage capacity. We have three small boys now, but I know as they grow we will be so grateful to have this space to store all the food to feed three hungry boys constantly. A few features that I love are the filtered water dispenser in the fridge, the soft freeze drawer in the freezer, and the ice maker with double bins to store extra ice. It’s so great for entertaining to be able to have all that ice.
The only disappointment I had is in comparison to the old model. The old model had significantly more storage solutions that aren’t an option with this new model. The freezer had 3 separate storage drawers and a fold out drawer in the door. This was clutch for organization. The fridge has the same amount of drawers but the bottom one previously was much larger with bucket inserts that were amazing for separating your fruits and veggies and also the storage solutions in the door have changed. Previously they were wider and could fit 2 rows of condiments in each, while these are less interchangeable and much slimmer. It also previously had fold out drawers in the door that I loved and are no longer an option. These complaints are only a negative when I am comparing them to the old model of this fridge. In comparison to any other fridge I have owned, this is still far superior.
(click to see the video)
Response from frigidaire.comBy Derrick, Online Outreach Specialist, March 26, 2021
Great to hear from you, Ckummer15! We appreciate the detailed feedback. We’re so excited to hear how much you’re loving your new “twins” and what an asset it’s going to be for your family in the future. Your comments are vital to ensure continuous improvement in our products. Remember we’re always available to support you in any way you need via live chat. Thanks again for making us part of your household, again! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
nice product
on April 5, 2021
Posted by: ANant
[This review was collected as part of a promotion.] The nice product must buy it I bought it 1 month ago
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 27, 2021
Thank you for choosing Frigidaire ANant! We are delighted to welcome you to our extended family. If you have not already, be sure to send in your registration card.
Should you ever need to contact us in the future, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Should you ever need to contact us in the future, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stunning!!!
on May 10, 2021
Posted by: ArtF
[This review was collected as part of a promotion.] I fell in love with the photos of the refrigerator/freezer with trim kit on the website and wanted to create it in my kitchen. I just received the refrigerator and freezer combo along with the 79" flat trim kit. I am excited to tell you it's big, beautiful and looks like it should cost much more. Thank You for creating this master piece at a reasonable price to go in my newly renovated kitchen.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 11, 2021
Thank you so much for sharing your picture and comments Art! We are overjoyed to learn that you are loving your new pair and apologize if you had to wait.
Should you need anything in the future at all, please contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Should you need anything in the future at all, please contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love them so much we bought 2!!
on May 21, 2021
Posted by: SRA 360
[This review was collected as part of a promotion.] We love this gorgeous Frigidaire refrigerator. It is sleek and modern and stylish. We have purchased 2 of them for our new office. They make our breakroom look amazing. We use one for all the bottled waters, sodas, juices, drinks. We use the other one for employee lunches and all food items, dressings, sauces, etc.
Written by a customer while visiting frigidaire.com