Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,177 Reviews)
Rating breakdown 2,177 reviews
5 Stars
1,628
4 Stars
291
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
5
Large Freezer with seamless clean look
on July 1, 2023
Posted by: Beautiful Frigidaire Free
[This review was collected as part of a promotion.] We needed a larger freezer for the garage. This one will not disappoint. I love the extra space in the doors and the large shelving. The unit has TWO ice drawers for double the quantity. This comes in handy when hosting parties. The unit pair with the refrigerator is LARGE. I also like how their logo is not on the front of the door like all the other makers do. In my photo the trim kit is not installed and the protective film is still on. My contractor install the custom cabinets around it next week. The trim kit attaches to cabinets. I will update photo after everything is put together.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire refrigerator unit
on July 1, 2023
Posted by: Beautiful Frigidaire Free
[This review was collected as part of a promotion.] We needed a larger refrigerator for the garage. This one will not disappoint. I love the extra space in the doors and the large shelving. If buying the freezer also make sure to get the pairing kit and the trim kit. The trim kit is cosmetic but totally makes them ONE unit and finishes off the look. The unit pair with the freezer is LARGE. I also like how their logo is not on the front of the door like all the other makers do. In my photo the trim kit is not installed and the protective film is still on. My contractor install the custom cabinets around it next week. The trim kit attaches to cabinets. I will update photo after everything is put together.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality - Unreliable
on August 10, 2023
Posted by: RTRT1
If "0" stars were a rating it would be deserving. First unit was defective upon delivery and eventually replaced. Three months later the replacement unit stopped working while on vacation, thus losing a freezer of food. The earliest one of Frigidaire's approved technicians can get here is 10 days. Two broken units within 6 months. Not a good example of quality. To add on to the issues, the matching refrigerator was repaired five times before Frigidaire replaced that unit too. Would not recommend!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, August 14, 2023
Good day, Ross! We apologize that this has been your experience with your new appliance for such a short time.We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences. For further updates or questions regarding the status of your unit, please reach out to us via Live Chat on Frigidaire.com or by phone at 800-374-4432. Please know that we are working on it the best that we can.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
1
FROST FROST FROST - DO NOT BUY
on August 29, 2023
Posted by: Jayaredoubleyou
[This review was collected as part of a promotion.] This is my SECOND freezer and they have not resolved the inside frost buildup YET
Response from frigidaire.comBy John, Online Outreach Specialist, September 1, 2023
Good day, our valued customer. We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, please connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
1
This version is worse than the last.
on October 6, 2023
Posted by: CynthiainATX
Whoever designed this new iteration of this fridge and freezer obviously never lived with the original. What’s with the tiny narrow bottom shelves that hold ONLY bottle of wine or Pelligrino??? On this model the interior shelves are so narrow I can barely fit half of the things I could fit in the old version. It literally angers me every time I open this fridge. The door shelves are half the size they were and barely hold anything. The last design was infinitely more practical. Thanks for putting the water dispenser in, but I’d rather have the old design instead.
Response from frigidaire.comBy Owen, Online Outreach Specialist, October 9, 2023
Hello CynthiainATX,
Thank you for taking time to let us know what you don't like with the unit. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours Our team will evaluate your review to help in implementing future design improvements to our product lines and rest assured that your feedback does not go. unnoticed. Moving forward, If you have questions or need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking time to let us know what you don't like with the unit. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours Our team will evaluate your review to help in implementing future design improvements to our product lines and rest assured that your feedback does not go. unnoticed. Moving forward, If you have questions or need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad tasting water/ice
on October 17, 2023
Posted by: Badcustomersvc
[This review was collected as part of a promotion.] I am very disappointed with this product. I can get past the cheap bins and the supersensitive display board. However, when I can't serve good tasting water and/or ice to my guests and am relegated to buying bottled water and ice for the past 2 years (time of purchase), I draw the line. On top of that, when you call Frigidaire to tell them about the issue, they refer you to the dealer, who is equally clueless and constantly keep referring to the need to change the water filer, even though we NEVER HAD good tasting water or ice.
Response from frigidaire.comBy Maria, Online Outreach Specialist, October 18, 2023
We're sorry to hear that this has been your experience with your refrigerator. Please know that we strive to provide the most reliable products and services for our customers and we hate that we were unable to deliver those results for you. While we were unable to locate any contacts pertaining to your concern based on the information provided, we would like to ensure that your refrigerator will work as designed. At your convenience, please reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker and Interior Frost Issues
on November 2, 2023
Posted by: AdriannaH
[This review was collected as part of a promotion.] I read other reviews concerning the ice maker and interior frost build up issues and ours has these same issues. We have done much of the same troubleshooting as far as resetting the ice maker and cleaning out the "snow" that builds up in the interior, but can't seem to stop them from occurring. We change the filters as recommended by manufacturer and use Frigidaire brand replacement filters, so unsure what is causing the frost build up. The ice maker randomly shuts off and stops making ice for no apparent reason. We have reset it, looked to see if it might be frosted over, but can't figure it out. Then when about to submit a claim for repair, it starts working again, so probably a matter of time before it dies. We have had the freezer about 15 months, so outside of the manufacturer warranty and would require out of pocket for repair. :(
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 6, 2023
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
The cornerstone of my Kitchen !
on November 5, 2023
Posted by: Havarott
[This review was collected as part of a promotion.] I went to the walls and replaced my kitchen from the outside - in. Eventually the cabinets were installed and now it came to selecting the big parts - like Fridge, stove, sink, etc.
I went "off the reservation" by selecting a full-size Fridge and opting to put the "freezer" in the garage. This way I have a much larger Fridge that brings an element of sophistication and style to my project that really works well for me.
I
Written by a customer while visiting frigidaire.com