Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
FROST FROST FROST - DO NOT BUY
on August 29, 2023
Posted by: Jayaredoubleyou
[This review was collected as part of a promotion.] This is my SECOND freezer and they have not resolved the inside frost buildup YET
Response from frigidaire.comBy John, Online Outreach Specialist, September 1, 2023
Good day, our valued customer. We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, please connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
1
This version is worse than the last.
on October 6, 2023
Posted by: CynthiainATX
Whoever designed this new iteration of this fridge and freezer obviously never lived with the original. What’s with the tiny narrow bottom shelves that hold ONLY bottle of wine or Pelligrino??? On this model the interior shelves are so narrow I can barely fit half of the things I could fit in the old version. It literally angers me every time I open this fridge. The door shelves are half the size they were and barely hold anything. The last design was infinitely more practical. Thanks for putting the water dispenser in, but I’d rather have the old design instead.
Response from frigidaire.comBy Owen, Online Outreach Specialist, October 9, 2023
Hello CynthiainATX,
Thank you for taking time to let us know what you don't like with the unit. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours Our team will evaluate your review to help in implementing future design improvements to our product lines and rest assured that your feedback does not go. unnoticed. Moving forward, If you have questions or need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking time to let us know what you don't like with the unit. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours Our team will evaluate your review to help in implementing future design improvements to our product lines and rest assured that your feedback does not go. unnoticed. Moving forward, If you have questions or need assistance. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad tasting water/ice
on October 17, 2023
Posted by: Badcustomersvc
[This review was collected as part of a promotion.] I am very disappointed with this product. I can get past the cheap bins and the supersensitive display board. However, when I can't serve good tasting water and/or ice to my guests and am relegated to buying bottled water and ice for the past 2 years (time of purchase), I draw the line. On top of that, when you call Frigidaire to tell them about the issue, they refer you to the dealer, who is equally clueless and constantly keep referring to the need to change the water filer, even though we NEVER HAD good tasting water or ice.
Response from frigidaire.comBy Maria, Online Outreach Specialist, October 18, 2023
We're sorry to hear that this has been your experience with your refrigerator. Please know that we strive to provide the most reliable products and services for our customers and we hate that we were unable to deliver those results for you. While we were unable to locate any contacts pertaining to your concern based on the information provided, we would like to ensure that your refrigerator will work as designed. At your convenience, please reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker and Interior Frost Issues
on November 2, 2023
Posted by: AdriannaH
[This review was collected as part of a promotion.] I read other reviews concerning the ice maker and interior frost build up issues and ours has these same issues. We have done much of the same troubleshooting as far as resetting the ice maker and cleaning out the "snow" that builds up in the interior, but can't seem to stop them from occurring. We change the filters as recommended by manufacturer and use Frigidaire brand replacement filters, so unsure what is causing the frost build up. The ice maker randomly shuts off and stops making ice for no apparent reason. We have reset it, looked to see if it might be frosted over, but can't figure it out. Then when about to submit a claim for repair, it starts working again, so probably a matter of time before it dies. We have had the freezer about 15 months, so outside of the manufacturer warranty and would require out of pocket for repair. :(
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 6, 2023
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker issues within the first few weeks
on November 20, 2023
Posted by: lra2023
[This review was collected as part of a promotion.] I loved the look of the freezer/fridge combo and loved the pricepoint as well. We finally had ours installed in September 2023 and by October 2023, the freezer has ice buildup behind and under the lower drawers (left side). The repairman said the water should go from a hose into a funnel to fill the icecube trays, but the icemaker shelf shifts too much and the water is missing the funnel and building up. The repairman ordered us a new icemaker since it's under warranty, but I suspect we'll continue to have issues with unit like so many others. If the new icemaker fits tighter and stops the leak, I'll be happy to update my review.
Response from frigidaire.comBy Owen, Online Outreach Specialist, November 21, 2023
Hello Ira2023,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great presentation and works great
on January 5, 2024
Posted by: JerryGallatin
[This review was collected as part of a promotion.] Looks great in our kitchen and works great
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Review for 19 Cu. Ft. Single-Door Refrigerator
on May 15, 2024
Posted by: drock172
[This review was collected as part of a promotion.] This is my third model / version of this fridge, and this iteration is SIGNIFICANTLY better than the prior 2. We had cooling/freezing issues before, and that is no longer an issue, and the aesthetics of it, with the stainless steel interior and smoky door shelving, plus the fridge now has an internal water dispenser, are all significant improvements
Written by a customer while visiting frigidaire.com
Customer Rating
5
My dream set for my dream house
on May 24, 2024
Posted by: Trish 78112
[This review was collected as part of a promotion.] This refrigerator/ freezer set has been on my wish list for years, and I have it now. Clean lines, wonderful space inside, well conceived shelves, door storage and drawers.
Written by a customer while visiting frigidaire.com