Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,385 Reviews)
Rating breakdown 2,385 reviews
5 Stars
1,787
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
2
Frigidaire - 19 Cu. Ft. Single-Door Freezer
on November 28, 2025
Posted by: Designermom
[This review was collected as part of a promotion.] My new home came with the Frigidaire - 19 Cu. Ft. Single-Door Freezer and Frigidaire - 19 Cu. Ft. Single-Door Refrigerator. They look nice, the width is good BUT the depth is horrible. Cannot put much in either unit, and forget any large dish or storage container. As a retired professional kitchen and bath designer for 38 years I would have never put these in any of my clients kitchens.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 1, 2025
Hi there! Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciate the look and width of the units, but I’m truly sorry that the interior depth has been such a disappointment — especially given your extensive background as a professional kitchen and bath designer. Your perspective carries a great deal of weight, and we understand how frustrating it must be to work around storage limitations that don’t meet your needs.
A refrigerator and freezer should make daily life easier, not restrict the way you store food or prepare meals, and it’s clear that these units aren’t offering the flexibility you expected in your new home. I can imagine how limiting it must feel not being able to fit larger dishes or containers, particularly when you’re accustomed to evaluating appliances with a designer’s eye.
We genuinely appreciate your candid feedback. Insights from professionals like you help us better understand where our products succeed and where they fall short for real-world use. If there’s anything we can do to support you — whether it’s checking compatibility with alternative models, exploring available accessories, or providing additional product information — please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
A refrigerator and freezer should make daily life easier, not restrict the way you store food or prepare meals, and it’s clear that these units aren’t offering the flexibility you expected in your new home. I can imagine how limiting it must feel not being able to fit larger dishes or containers, particularly when you’re accustomed to evaluating appliances with a designer’s eye.
We genuinely appreciate your candid feedback. Insights from professionals like you help us better understand where our products succeed and where they fall short for real-world use. If there’s anything we can do to support you — whether it’s checking compatibility with alternative models, exploring available accessories, or providing additional product information — please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sticking with Frigidaire.
on November 26, 2025
Posted by: New Orleans
[This review was collected as part of a promotion.] Huge, functional, futuristic.
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 26, 2025
Dear Valued Customer!
Thank you for sharing your experience with your Frigidaire Professional Single-Door Refrigerator (model FPRU19F8WF)! We’re thrilled to hear you’re enjoying its spacious, functional, and modern design. We appreciate your loyalty to the Frigidaire brand and hope your new refrigerator continues to impress!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-877-435-3287
Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire Professional Single-Door Refrigerator (model FPRU19F8WF)! We’re thrilled to hear you’re enjoying its spacious, functional, and modern design. We appreciate your loyalty to the Frigidaire brand and hope your new refrigerator continues to impress!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-877-435-3287
Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious
on November 24, 2025
Posted by: Steph1973
[This review was collected as part of a promotion.] Beautiful and spacious. Love having a full size refrigerator and freezer
Response from frigidaire.comBy Angel, Online Outreach Specialists, November 25, 2025
Hi, Steph1973! We’re thrilled to hear that your Frigidaire Single-Door Freezer is both beautiful and spacious and that you’re enjoying having a full-size refrigerator and freezer. It’s wonderful to know it’s making your kitchen experience better. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. We’re always happy to help! – Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very Nice Professional Unit
on November 22, 2025
Posted by: TN New Home
[This review was collected as part of a promotion.] The freezer is beautiful and has been flawless so far. We struggled to find a column freezer with ice maker and this really fit the bill.
The only reason I gave 4 stars is the door was damaged in transit however my retailer is replacing.
I would highly recommend this unit for a standalone column freezer - ready made to fit into the decor of your home - with an ice maker.
The only reason I gave 4 stars is the door was damaged in transit however my retailer is replacing.
I would highly recommend this unit for a standalone column freezer - ready made to fit into the decor of your home - with an ice maker.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 25, 2025
Hi there. We’re so glad to hear that your column freezer is working flawlessly and fits perfectly into your home! Thank you for sharing your experience and recommendation. We appreciate your patience with the transit damage and are happy to hear it’s being resolved by your retailer. If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lack of a good installation support
on November 21, 2025
Posted by: Kas H
[This review was collected as part of a promotion.] The installers were looking for any excuse to avoid installing including size, water valve while we had water valve and I hired a third party installed it and fitted in the space we had . I also reported three issues with drawer door in the fridge and clicking sound in the freezer door. I like the fridge and the brand while threse issue makes you regret your purchase
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 24, 2025
We’re sorry to hear about the difficulties you experienced with the installation of your new refrigerator and the issues with the drawer and freezer door. We understand how frustrating this must be, especially when you were ready to enjoy your appliance.
Please know that we want your refrigerator to work as designed and meet your expectations. For further assistance, we encourage you to reach out to our support team so we can help address your concerns and ensure your appliance is functioning properly. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. — Maria
Please know that we want your refrigerator to work as designed and meet your expectations. For further assistance, we encourage you to reach out to our support team so we can help address your concerns and ensure your appliance is functioning properly. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome freezer
on November 19, 2025
Posted by: LLM333
[This review was collected as part of a promotion.] I've wanted a stand alone freezer for quite a while. I love this one, spacious, well laid out. with an ice maker.... which is a big thing for my family. and I trust frigidaire products
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 21, 2025
Thank you for sharing your positive experience with the 19 Cu. Ft. Single-Door Freezer. We’re delighted to hear that you’re enjoying the spacious design and thoughtful layout, as well as the convenience of the built-in ice maker. It’s wonderful to know that our product meets your family’s needs and that you trust Frigidaire.
Thank you for choosing us and for taking the time to share your feedback! If you will need assistance in the future, please don't hesitate to reach out to us via phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. & Saturday 9:00 a.m.-6:00 p.m. ET, and we’ll be happy to assist.
Thank you for choosing us and for taking the time to share your feedback! If you will need assistance in the future, please don't hesitate to reach out to us via phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. & Saturday 9:00 a.m.-6:00 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on November 11, 2025
Posted by: RMLN
We bought this freezer due to Consumer Reports rating. Our icemaker stopped just out of warranty & online complaints list it as a frequent problem (see Reddit). If you purchase, get the extended warranty.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 12, 2025
Hi there! Thank you for taking the time to share your experience with your Frigidaire freezer. We’re truly sorry to hear that your icemaker stopped working shortly after the warranty period ended. We understand how frustrating that can be—especially when you’ve chosen the product based on trusted recommendations and expected long-term reliability.
Please know that we take feedback like yours very seriously. Our goal is to deliver durable, dependable appliances, and your comments help us identify areas where we can continue to improve. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Please know that we take feedback like yours very seriously. Our goal is to deliver durable, dependable appliances, and your comments help us identify areas where we can continue to improve. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Fridge/Freezer
on November 10, 2025
Posted by: Kminer1234
[This review was collected as part of a promotion.] Very spacious and it runs very quietly. It remains very cold. We ordered more shelves to be more organized. It looks amazing too.
Written by a customer while visiting frigidaire.com