Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Average customer rating
4.5
(2,177 Reviews)
Rating breakdown 2,177 reviews
5 Stars
1,628
4 Stars
291
3 Stars
92
2 Stars
59
1 Star
107
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless steel
Customer Rating
4
Nice quiet machines ,cools well . Poor fit and finish of refrigerator interior, water dispenser does not chill water.
on March 26, 2023
Posted by: Stevie M
[This review was collected as part of a promotion.] The refrigerator and freezer run quietly . They are spacious . They look good.
Issues - The water dispensor does not chill more than 10 oz of water an hour . The unit has gone into demo mode 3 times. The unit does not run during demo mode, and our food has spoiled.
The vegetable drawer is tilted about 1/4 inch on the right side. Frigidaire repairman was nice but told me nothing can do, also that our water dispenser does not cool , only dispenses. The draws hardware glides are flimsy and the draw warbles when opening and closing. No one can tell me why the unit goes into demo mode and stops cooling and without warning. Sabbath mode does not turn off in 5 seconds as stated in the operating Manuel . IT sometimes takes over a minute of holding fingers on panel to disengage. It does engage in 5 seconds as it should .
Issues - The water dispensor does not chill more than 10 oz of water an hour . The unit has gone into demo mode 3 times. The unit does not run during demo mode, and our food has spoiled.
The vegetable drawer is tilted about 1/4 inch on the right side. Frigidaire repairman was nice but told me nothing can do, also that our water dispenser does not cool , only dispenses. The draws hardware glides are flimsy and the draw warbles when opening and closing. No one can tell me why the unit goes into demo mode and stops cooling and without warning. Sabbath mode does not turn off in 5 seconds as stated in the operating Manuel . IT sometimes takes over a minute of holding fingers on panel to disengage. It does engage in 5 seconds as it should .
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator and Freezer set!
on March 30, 2023
Posted by: RFalgout
[This review was collected as part of a promotion.] I purchased the Frigidaire professional single refrigerator and freezer set, and had them installed with the trim kit to combine them into one unit. I love the look and size of these units. The stainless steel finish, with the interior LED lighting is very sharp looking and there is a lot of room in both for food storage.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fails often
on March 30, 2023
Posted by: UFTal1
[This review was collected as part of a promotion.] Could a product outreach specialist please contact me at the information on my account ASAP? 7 repairs between both appliances in under 10 years is nothing short of disastrous, and indicates a design flaw. When you know the repairman by name, and he even apologies for how bad these appliances are, you know something is definitely wrong.
Response from frigidaire.comBy Angel, Online Outreach Specialist, April 3, 2023
Hi, Valued Consumer!
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
So disappointed
on April 5, 2023
Posted by: schyulerw
[This review was collected as part of a promotion.] Installed 3 weeks ago and has been repaired 3 times and still not working correctly.
Response from frigidaire.comBy John, Online Outreach Specialist, April 6, 2023
Hi there, Schyulerw. We are disheartened to hear this has been your experience with your refrigerator in such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! Best Regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on April 28, 2023
Posted by: EllieH
[This review was collected as part of a promotion.] This is the second freezer we’ve had. The first one the ice maker just randomly stopped making ice. No one would work on the freezer and they just gave us a replacement. Now this replacement has water leaking from the ice maker causing the water to freeze under, in and behind the ice bins. Other than that, the freezer is very spacious.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 1, 2023
Hello! We are sorry to learn of your early encounter with this unit. We're happy that you like the freezer. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving our new Frigidaire!!!
on May 4, 2023
Posted by: Christyn22
[This review was collected as part of a promotion.] Been using our new Frigidaire for about 3 weeks now. Absolutely love the amount of space in it and how convenient it is to find things and reach for them. So far I find the ice maker to be doing an excellent job as well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lot of space, easy to organize and love the ice maker!
on May 16, 2023
Posted by: MamaBear25
[This review was collected as part of a promotion.] We are very happy with our new freezer! Plenty of space and accessories to help us stay organized. And the family loves the ice maker and the square ice cubes!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Side by side
on May 23, 2023
Posted by: DCorey95
[This review was collected as part of a promotion.] This is our second time buying Frigidaire product. Our first fridge was 15 years old and still ticking. Love that these are made in USA too. With three teenage boys and 1 teenage girl, we needed more space. This is an absolutely awesome set and we are in love with it.
Written by a customer while visiting frigidaire.com