[This review was collected as part of a promotion.] This is the second freezer we’ve had. The first one the ice maker just randomly stopped making ice. No one would work on the freezer and they just gave us a replacement. Now this replacement has water leaking from the ice maker causing the water to freeze under, in and behind the ice bins. Other than that, the freezer is very spacious.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 1, 2023
Hello! We are sorry to learn of your early encounter with this unit. We're happy that you like the freezer. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
[This review was collected as part of a promotion.] When opening the packaging both of the doors had dents. In discussing this with our dealer, they had mentioned that this seems to be a problem with these units. The doors are susceptible to damage in shipping. Unfortunately it was a huge battle to get this resolved but in the end new doors were ordered. Overall the installed pair look great, they are huge. We love the two ice holders, this is great for entertaining. I would have given the product a 5 star review if the issue with the doors had been resolved without hassle.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 28, 2023
Hello! We're glad to learn that you like your appliance except for the issue that you have experienced with both doors. We're glad to know that your concern has been addressed. Please know that our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. If you have any other concerns we may be able to help with, or if there is anything else we can do to improve your experience, please don't hesitate to reach out to us. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
[This review was collected as part of a promotion.] I those appliances before and it lasted for 26 years very impressive with both refrigerator and freezer so I bought the same units again very reliable..