Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,421 Reviews)
Rating breakdown 2,421 reviews
5 Stars
1,811
4 Stars
328
3 Stars
99
2 Stars
62
1 Star
121
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
2
On second one so far and still don't have any ice being made
on May 31, 2023
Posted by: tjl8
[This review was collected as part of a promotion.] Freezer is a nice size and looks good. However, i am currently on my second freezer in three weeks since install and still don't have a single cube of ice coming from the ice maker. The freezer was professionally installed and serviced by a frigidaire technician but still doesn't work as it should.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, June 1, 2023
We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Horrible ice maker
on May 30, 2023
Posted by: PLaraway
Great freezer. Love the size. The ice maker doesn’t produce enough ice at all. One bin every 72 hours doesn’t cut it for this nice of a freezer. Counter top ice makers fill up in 15 minutes. The service guys came out a few times. Replaced it but then fridgidaire told them 1 bucket every 72 hours. If you like ice this is a hard pass.
Response from frigidaire.comBy Angel, Online Outreach Specialist, May 31, 2023
Hello, PLaraway.
We completely understand where your disappointment is coming from, though it's not the experience we want you to have. We appreciate you taking time to share your experience with us. Rest assured, we will continue working hard to produce high-quality products. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Angel
We completely understand where your disappointment is coming from, though it's not the experience we want you to have. We appreciate you taking time to share your experience with us. Rest assured, we will continue working hard to produce high-quality products. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Frigidaire
on May 30, 2023
Posted by: Donna4716
[This review was collected as part of a promotion.] This appliance is totally amazing. We bought a new home during COVID and this appliance wasn’t available so the builder replaced it with one that was available! The old set was horrible and we had issues for almost 2 years. I called our builder & he agreed to replace the whirlpool and I now have the most amazing Frigidaire appliance. It reminds me of my sub zero I had for 30 years. I’m so pleased and excited!
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it
on May 27, 2023
Posted by: Twins121409
[This review was collected as part of a promotion.] We love it
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 27, 2023
Posted by: Hubbard
[This review was collected as part of a promotion.] My only concern is that it seems to get more condensation inside then our old refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a LEMON - Control Board replaced twice, UI Board and Temp Sensor!!
on May 25, 2023
Posted by: StephD
This fridge ONLY looks nice. It has been a complete NIGHTMARE! We purchased it when our home was built in 2019. We have had issues with it FREEZING our food multiple times. It ends up being a total loss. The repair company replaced the Main Control Board and the Temperature Sensor in 11/2022 and now 5/2023 it's not staying COOL (56+) and the repair company now said the Main Control Board & the User Interface Board need to be replaced!! The fan runs 100% of the time. Is it reasonable to expect a consumer to spend 100s of dollars every 6 months for an appliance?? It's a LEMON and needs to be replaced by Frigidaire! Stand behind your products.
Response from frigidaire.comBy Christian , Online Outreach Specialist, May 26, 2023
Hi Stephanie!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 24, 2023
Posted by: Mandeville54
[This review was collected as part of a promotion.] We love our brand new Frigidaire. Bought a new home and added the large Frigidaire Refrigerator to our appliances. The installation went smoothly and is working great for our family.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Side by side
on May 23, 2023
Posted by: DCorey95
[This review was collected as part of a promotion.] This is our second time buying Frigidaire product. Our first fridge was 15 years old and still ticking. Love that these are made in USA too. With three teenage boys and 1 teenage girl, we needed more space. This is an absolutely awesome set and we are in love with it.
Written by a customer while visiting frigidaire.com