Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.5
(2,153 Reviews)
Rating breakdown 2,153 reviews
5 Stars
1,612
4 Stars
287
3 Stars
89
2 Stars
59
1 Star
106
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
5
A SubZero Freezer Substitute for a fraction of the price
on January 28, 2023
Posted by: YuyiFinch
[This review was collected as part of a promotion.] I had a Sub Zero Freezer and Fridge for over 25 years, and they were amazing. I wanted to replace them for new ones, but the price was incredibly high and there was a wait time as well. After much research, I found a pair of Frigidaire High End Couple (Fridge and Freezer), and so far, they are as good as the SubZeros, but they cost me a fraction of the price.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice Maker Blues and Leaky Filter
on March 1, 2023
Posted by: Carriesdream10y
After about a year of ownership, ice maker started acting up a few months ago and now it finally stopped making ice. Replaced water filter, reset ice maker and made sure the lights to ice maker were on as you can turn the ice maker off and on.
Pretty bummed we are at this point. We had to wait almost a year to get this unit in due to COVID and heard that appliances made right after or during COVID shutdowns were experiencing issues. These units have been a dream of mine for almost 10years. So again, I’m bummed this is all happening so soon. Now after changing this last water filter, there is now a leak coming from there. At this point I am super disappointed.
We like the Frigidaire units and have had good luck with them in the past, but can't say much for this freezer' s ice maker and now the fridge’s water filter. Would love advice for fixes.
Pretty bummed we are at this point. We had to wait almost a year to get this unit in due to COVID and heard that appliances made right after or during COVID shutdowns were experiencing issues. These units have been a dream of mine for almost 10years. So again, I’m bummed this is all happening so soon. Now after changing this last water filter, there is now a leak coming from there. At this point I am super disappointed.
We like the Frigidaire units and have had good luck with them in the past, but can't say much for this freezer' s ice maker and now the fridge’s water filter. Would love advice for fixes.
Response from frigidaire.comBy Angel, Online Outreach Specialist, March 6, 2023
Hello, Carriesdream10y.
We're sorry to hear that your refrigerator's water leak is being caused by problems with your water filter. We would adore the chance to see how we can contribute to the resolution of this issue. We recommend for you to remove the water filter from the housing and check the water filter for cracks and leaking. If filter is leaking or cracked kindly replace water filter. If issue persists, please feel free to contact us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Angel
We're sorry to hear that your refrigerator's water leak is being caused by problems with your water filter. We would adore the chance to see how we can contribute to the resolution of this issue. We recommend for you to remove the water filter from the housing and check the water filter for cracks and leaking. If filter is leaking or cracked kindly replace water filter. If issue persists, please feel free to contact us at 1-800-374-4432, Monday-Friday 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Show Stopper!!
on March 5, 2023
Posted by: Isaiah1
[This review was collected as part of a promotion.] During our remodel we were looking for a statement piece that was both functional and stylish. This refrigerator and freezer combo checks all the boxes and the compliments just keep coming!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Product Design and Quality
on March 6, 2023
Posted by: AASeattle
[This review was collected as part of a promotion.] Very modern design and looks great in our kitchen. Lots of shelves and drawers. The only issue is forming of ice on the back wall just above the drawers.
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 7, 2023
Hi, Anees! We appreciate you taking the time to share your feedback with us, and we're glad to hear that you like the design of your refrigerator except for the frost buildup that you're experiencing. If you are experiencing frost or freezing issues, you want to ensure the door is closed completely and there are not any items preventing the door from closing. In the event these tips do not apply to your concerns, please give us a call at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and our experts will be happy to assist. -Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on March 7, 2023
Posted by: hnfghgkfg
The cooling for the refrigerator has died completely. It has not worked for weeks and am waiting for repairs. Not even 2 years old
Response from frigidaire.comBy Lauren, Online Outreach Specialist, March 8, 2023
Good day, Kelly! We hate to hear that your refrigerator is not operating properly so soon into its lifespan. We want you to know that we value you as a customer, and your situations matter to us. We are going to do our best to assist you. These models perform well between a 50 and 110 degree ambient. Below 50 degrees ambient, the freezer control should be adjusted to the coldest setting. The product will operate down to 39 degrees ambient, but there is a risk of food items freezing in the fresh food compartment. To reduce the risk of food freezing, the fresh food control should be adjusted to a warmer setting. If this does not resolve your issue, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Lauren
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice quiet machines ,cools well . Poor fit and finish of refrigerator interior, water dispenser does not chill water.
on March 26, 2023
Posted by: Stevie M
[This review was collected as part of a promotion.] The refrigerator and freezer run quietly . They are spacious . They look good.
Issues - The water dispensor does not chill more than 10 oz of water an hour . The unit has gone into demo mode 3 times. The unit does not run during demo mode, and our food has spoiled.
The vegetable drawer is tilted about 1/4 inch on the right side. Frigidaire repairman was nice but told me nothing can do, also that our water dispenser does not cool , only dispenses. The draws hardware glides are flimsy and the draw warbles when opening and closing. No one can tell me why the unit goes into demo mode and stops cooling and without warning. Sabbath mode does not turn off in 5 seconds as stated in the operating Manuel . IT sometimes takes over a minute of holding fingers on panel to disengage. It does engage in 5 seconds as it should .
Issues - The water dispensor does not chill more than 10 oz of water an hour . The unit has gone into demo mode 3 times. The unit does not run during demo mode, and our food has spoiled.
The vegetable drawer is tilted about 1/4 inch on the right side. Frigidaire repairman was nice but told me nothing can do, also that our water dispenser does not cool , only dispenses. The draws hardware glides are flimsy and the draw warbles when opening and closing. No one can tell me why the unit goes into demo mode and stops cooling and without warning. Sabbath mode does not turn off in 5 seconds as stated in the operating Manuel . IT sometimes takes over a minute of holding fingers on panel to disengage. It does engage in 5 seconds as it should .
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator and Freezer set!
on March 30, 2023
Posted by: RFalgout
[This review was collected as part of a promotion.] I purchased the Frigidaire professional single refrigerator and freezer set, and had them installed with the trim kit to combine them into one unit. I love the look and size of these units. The stainless steel finish, with the interior LED lighting is very sharp looking and there is a lot of room in both for food storage.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fails often
on March 30, 2023
Posted by: UFTal1
[This review was collected as part of a promotion.] Could a product outreach specialist please contact me at the information on my account ASAP? 7 repairs between both appliances in under 10 years is nothing short of disastrous, and indicates a design flaw. When you know the repairman by name, and he even apologies for how bad these appliances are, you know something is definitely wrong.
Response from frigidaire.comBy Angel, Online Outreach Specialist, April 3, 2023
Hi, Valued Consumer!
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
We are sorry to hear that you have experienced any issues with your freezer and thank you for bringing it to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations. We would like to ensure that you are properly assisted, and your freezer is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
Written by a customer while visiting frigidaire.com