Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,385 Reviews)
Rating breakdown 2,385 reviews
5 Stars
1,787
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
1
Not durable
on January 8, 2026
Posted by: DannyS22
[This review was collected as part of a promotion.] Mine broke after 3.5 years.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 12, 2026
Hi there, DannyS22! Thank you for taking the time to share your experience. We understand how disappointing it can be to have a refrigerator stop working after only a few years, and we’re sorry for the frustration this has caused. A major appliance issue like this can be very disruptive, and we regret that your experience did not meet expectations.
We'd appreciate your feedback and will share it with the appropriate teams for review and improvement.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your feedback, and have a great rest of your day! - Maico
We'd appreciate your feedback and will share it with the appropriate teams for review and improvement.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your feedback, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Professional Series
on January 5, 2026
Posted by: Nanawillsew
[This review was collected as part of a promotion.] I like that it is easy accessible to all items. Not too deep.
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 6, 2026
Hello, Nanawillsew! We’re glad to hear you’re enjoying your Professional Series appliance! It’s great that the accessibility and depth are working well for you. If you ever have questions or need assistance, we’re always here to help. You can reach us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire!
–Rox
Thank you for choosing Frigidaire!
–Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replacemetn
on January 5, 2026
Posted by: Meyre
[This review was collected as part of a promotion.] Bought to replace old freezer
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 7, 2026
Thank you for sharing, Meyre! We’re glad you chose a Frigidaire to replace your old freezer and hope it’s meeting your needs so far. If you ever have questions or need assistance, we’re always here to help. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire!
–Rox
Thank you for choosing Frigidaire!
–Rox
Written by a customer while visiting frigidaire.com
Customer Rating
3
So far so good
on January 5, 2026
Posted by: DonJames
[This review was collected as part of a promotion.] Really disappointed with the door storage.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 6, 2026
Hi Don James, thank you for your feedback — we’re sorry to hear you’re disappointed with the door storage on your Frigidaire model FPRU19F8WF. We understand how important usable storage space is in a refrigerator, and we appreciate you bringing this to our attention. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge and freezer.
on January 4, 2026
Posted by: KWMN
[This review was collected as part of a promotion.] Create fridge and freezer set I highly recommend it
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 6, 2026
Thank you for sharing your recommendation! We’re thrilled to hear that you’re enjoying your fridge and freezer set and that you would highly recommend it.
If you have any questions or need assistance, feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday 8:30am–8pm ET, and Saturday 9am–6pm ET. We’re always happy to help! - Reed
If you have any questions or need assistance, feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday 8:30am–8pm ET, and Saturday 9am–6pm ET. We’re always happy to help! - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on January 3, 2026
Posted by: Bval
[This review was collected as part of a promotion.] This is a beautiful fridge. It blends so nicely into our kitchen with clean lines and function. I only wish there were more drawers for storage inside.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice..but needs improvement
on January 2, 2026
Posted by: BroFlo
[This review was collected as part of a promotion.] We are happy with this fridge...it's the nicest one we've ever owned! However, I think we are accustomed to having more drawers and more customizable shelf setups where one side can be higher or shorter than the other. This one does not give you those options. It only gives you the option to adjust the shelves that stretch across the width of the unit. It's not as deep as other units so it's more difficult to store more items on the shelves. That's the drawback to such a large unit. But we are working on getting used to it.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 5, 2026
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying your new fridge and that it’s the nicest one you’ve ever owned. We appreciate your notes about the shelf and drawer options as well as the depth—it’s helpful to understand how customers use and adjust to our appliances.
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so great!
on December 28, 2025
Posted by: Holmes59
[This review was collected as part of a promotion.] We ordered this unit in Dec 2024 and finally had it fully installed in 2025 due to it being a new construction home. We put this unit in our pantry to free up kitchen space and so far are very pleased. The dual ice bins is our favorite feature so far as we like to entertain and running our for additional ice is a pain. Highly recommend.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 30, 2025
Thank you for sharing your experience, Holmes59! We’re delighted to hear that your new Frigidaire unit is working well in your pantry and helping free up kitchen space. The dual ice bins are a great feature for entertaining, and we’re thrilled it’s making hosting easier for you. We truly appreciate your recommendation!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your appliance! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your appliance! - Maico
Written by a customer while visiting frigidaire.com