Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,385 Reviews)
Rating breakdown 2,385 reviews
5 Stars
1,787
4 Stars
322
3 Stars
97
2 Stars
61
1 Star
118
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
Fridge could be better
on August 18, 2023
Posted by: Mommaof10
[This review was collected as part of a promotion.] I bought this as a replacement for the older model. I am not as impressed. The door shelves are poorly designed especially on the bottom. Just about nothing fits. The fridge door itself bumps into your feet when you open it, super annoying! Minimal depth for such a large piece;there should be more space inside.Overall I think the design is less than stellar. I expected more thoughtful design.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, August 21, 2023
Good day, Malka! We're sad to hear that the refrigerator didn't match your expectations. I understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. Reviews are based on consumer opinions, and there are cases where we are unable to provide the resolution that our consumers are hoping for. As a consumer myself, we all know that we will more often see problem concerns online than positive reviews, as that is just in our nature. A strong focus for our company is addressing issues, concerns, and design feedback brought to light by reviews. If you have other concerns, please let us know! You may contact us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you!
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
2
Bad product
on August 17, 2023
Posted by: Joe9317
This freezer looks nice BUT the ice maker broke after a year and is not repairable or replaceable. Many people have this problem. Unreal.
Response from frigidaire.comBy Christi, Online Outreach Specialist, August 18, 2023
We are sorry to hear that you have experienced this, and we thank you for bringing it to our attention, Joe9317. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality - Unreliable
on August 10, 2023
Posted by: RTRT1
If "0" stars were a rating it would be deserving. First unit was defective upon delivery and eventually replaced. Three months later the replacement unit stopped working while on vacation, thus losing a freezer of food. The earliest one of Frigidaire's approved technicians can get here is 10 days. Two broken units within 6 months. Not a good example of quality. To add on to the issues, the matching refrigerator was repaired five times before Frigidaire replaced that unit too. Would not recommend!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, August 14, 2023
Good day, Ross! We apologize that this has been your experience with your new appliance for such a short time.We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences. For further updates or questions regarding the status of your unit, please reach out to us via Live Chat on Frigidaire.com or by phone at 800-374-4432. Please know that we are working on it the best that we can.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire pro freezer/fridge
on August 10, 2023
Posted by: Teeay22
[This review was collected as part of a promotion.] Just got the unit installed about a month ago and it has been so nice to have the extra space. Food is preserved so much better than our old fridge, which was only a couple years old.
Written by a customer while visiting frigidaire.com
Customer Rating
4
awesome freezer
on August 10, 2023
Posted by: slonca
[This review was collected as part of a promotion.] Love this freezer, wish it had more bins
Written by a customer while visiting frigidaire.com
Customer Rating
4
Awesome refrigerator
on August 10, 2023
Posted by: slonca
[This review was collected as part of a promotion.] Everyone who sees it is so impresed with it, love it
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frodge
on August 9, 2023
Posted by: Nannygigi
[This review was collected as part of a promotion.] I absolutely love the fridge. It has tons of space, but could definitely use more drawers at the top instead of at the very bottom.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on August 9, 2023
Posted by: Nannygigi
[This review was collected as part of a promotion.] The freezer has so much space and is exactly what we needed.
Written by a customer while visiting frigidaire.com