Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Average customer rating
3.6
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
2
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Customer Rating
2
Impossible to start
on October 5, 2025
Posted by: daragrieger
from Pennsylvania
I deeply regret buying this- what a waste of money. At first is was fine, but over the past 16 months it is becoming increasingly impossible to start. Push start and it goes to delay. Turn off, turn on, push start, it goes to delay. OVER and OVER. Today I did this 20 times. I could not get it to just simply start. Instead, I was forced to wash the load by hand in the bathtub. This is unacceptable. I will never buy another washer/dryer without normal dials again.
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, October 7, 2025
Hey Dara! Thanks for sharing your LG WashTower experience with us. Ensuring your washtower's control panel is responsive and accurate to tackle laundry day efficiently is critical, so we appreciate your feedback. We'd love to explore options with you to get it running smoothly again, and we emailed you with the subject line "Resolving your LG WashTower Control Panel" to ensure you get the best help. Please check your inbox, spam, and junk folders for it, and we'll gladly help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Dryer died twice already in 1.5 years
on January 9, 2026
Posted by: SamPar
from Ringoes, NJ
Like many others, the washer works fine but the dryer has needed repairs due to suddenly not working any longer. Just doesn't turn on. The circuit board has been unplugged, unit reset, house breaker switch turned off, etc. We had it fixed by LG 9 months ago and the same problem persists. There are no blockages of any type and our home outlets are working fine, so its jot a power supply problem from.the house or related to a lint clog. The unit, like others have mentioned, just stops working and requires resets to work briefly. We were at a point that a reset was needed about once a week. Now the resets no longer are effective and I have a dead, nearly 3 thousand dollar machine. I am just out of warranty even though there's a record of LG repairing the machine (while under warranty) for the same reason. LG's repairs are only guaranteed for 90 days which is pretty bad. Unit is a year and a half old.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG, January 11, 2026
Hi, Sam. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate you taking the time to outline what has been happening with your dryer, especially how the unit stops powering on, the repeated resets you’ve had to perform, and the fact that the same issue returned even after a previous repair. Your feedback about the unit becoming inoperable just outside of warranty and the short repair guarantee is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this power‑loss and recurring‑repair issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering:
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898
^James
https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898
^James
Written by a customer while visiting lg.com