Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Average customer rating
3.9
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
1
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Customer Rating
2
Impossible to start
on October 5, 2025
Posted by: daragrieger
from Pennsylvania
I deeply regret buying this- what a waste of money. At first is was fine, but over the past 16 months it is becoming increasingly impossible to start. Push start and it goes to delay. Turn off, turn on, push start, it goes to delay. OVER and OVER. Today I did this 20 times. I could not get it to just simply start. Instead, I was forced to wash the load by hand in the bathtub. This is unacceptable. I will never buy another washer/dryer without normal dials again.
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, October 7, 2025
Hey Dara! Thanks for sharing your LG WashTower experience with us. Ensuring your washtower's control panel is responsive and accurate to tackle laundry day efficiently is critical, so we appreciate your feedback. We'd love to explore options with you to get it running smoothly again, and we emailed you with the subject line "Resolving your LG WashTower Control Panel" to ensure you get the best help. Please check your inbox, spam, and junk folders for it, and we'll gladly help! *Joseph
Written by a customer while visiting lg.com
