Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Posted by: gdeo
from Los Angeles
Verified Purchase:Yes
I love how this appliance is so intuitive and efficient.
The ezdespense feature is a welcome bonus .
The ezdespense feature is a welcome bonus .
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Broken out of the box
on October 13, 2024
Posted by: Flyppster
[This review was collected as part of a promotion.] We were sold on the EZ Dispense. The lower model was unavailable, so we bought the top of the line, because it also matches the color of our other appliances. Test run worked fine. Then we later found the ezdispense is not working properly. It’s just emptying all of its content into the drum. We lost 3/4 of a brand new jug of detergent also had to run many cycles to clean the drum. We’re now just running off of the manual detergent dispenser while waiting for repairs that’s full of guess work.
Response from lg.comBy true, LG Digital Care Team, October 15, 2024
Hey there. It sounds like you were excited about the EZ Dispense feature, especially with how it matched your other appliances. While the test run went smoothly, it's clear the dispenser isn’t working as expected. Using the manual dispenser for now may require a bit more effort, but hopefully, repairs will get everything back on track soon so you can fully enjoy the machine! Send us a private message on social media @LGUSSupport with your contact information so that we can explore different options to help with your case. ^ Diego
Written by a customer while visiting lg.com
Posted by: Mwtrbg
from New Jersey
Verified Purchase:Yes
We have had the LG WashTower for a couple weeks now and have been really happy with it so far. The touchscreen is easy to manage and modify. The preset options are helpful for everyday laundry loads. My clothes come out clean and much softer feeling than my last washer. Once the cycle is running there is a visible countdown timer for both washer and dryer on the display. This information is also available on the app as well as notifications that the load has finished and reminders that it should be removed.
Installation was easy once in place but this is a heavy unit (approx. 300 lbs.) The dryer sensor doesn't quite get the clothes all the way dry so an additional timed cycle is necessary but I expected as much. Overall this is a great combo unit.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PGupt
from Northeast USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been using for a few weeks now; it is quiet, efficient & launders the clothes well. I like the detergent dispensing feature; but you can also use laundry pods &V shut off the ezdispense. Just be sure to check it is well leveled & not too close to cabinetry or walls, as it does vibrate at the extra high spin setting. Overall very happy with my selection. A great use of space, has much more capacity than I thought it would for a machine with a relatively small footprint. Not too tall, and I like that the controls are in the middle & you can toggle between washer & dryer as needed. Would like if the LG Thinq app would connect to Alexa, but the phone app is good overall.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LP55
from Santa Monica, CA
Verified Purchase:Yes
I have done a complete remodel of my home and upgraded to the stackable. LG washer and dryer. I was nervous because I used to have a top loading. washer and everyone told me it was going to make my clothes, smell and mildew. But I am so very very happy. The magnet that holds the washing machine door open after washes completely takes care of that problem and it dries out without any smell or mildew. AND they are beautifully designed. The technology is top notch and easy to use even if you’re not a millennial!! I would highly recommend these units to anyone:))
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
AMAZING WASHTOWER
on August 21, 2023
Posted by: Franklin_LA
from Los Angeles, CA
Fantastic Purchase, I love how convenient the controls are I no longer have to reach up to dry my clothes. I highly recommend this to anyone looking for ease of use and reliable laundry.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Graphite Steel Has No Match!
on January 29, 2024
Posted by: Norjay
[This review was collected as part of a promotion.] I have this washtower in graphite steel and wish to match the Kitchen appliances. I have found no Refrigerator to even start the suite with.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 2, 2024
Hi there, we know how aesthetically pleasing it would be to have all matching appliances in your kitchen, and LG hopes to be amongst the rest. However, currently we carry stainless steel color, black stainless steel, and dark graphite. Please take a moment to surf our website and see if there is anything that you like at http://spr.ly/6426pv4BE. ~Tanisha
Written by a customer while visiting lg.com