Customer reviews from brother-usa.com
Brother - MFC-J5340DW Wireless All-in-One Business Inkjet Printer with Ledger Printing up to 11x17 - White/Gray
Average customer rating
4.3
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
28
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
4
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - MFC-J5340DW Wireless All-in-One Business Inkjet Printer with Ledger Printing up to 11x17 - White/Gray
Customer Rating
4
Great Printer
on November 13, 2024
Posted by: Middleton Equipment Sales
from Farmington NH
This printer is a great printer - however, you have to manually go back and change paper size. It doesn't automatically go back to a default paper size. Other than that, I would give it a 5. The ink is a little pricey but does seem to last well.
Written by a customer while visiting brother-usa.com
Customer Rating
4
in addition to previous review
on October 6, 2024
Posted by: john77
in addition to previous review. My review was not intended to downgrade the two people I talked with in support. They were both very polite and easy to understand. They obviously were not allowed to provide my assistance probably due to company policy.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very Misleading
on August 19, 2024
Posted by: Pixxedoff
Bought it to work remotely. I needed the 11x17 copying/printing. If it copies 11x17, you would think it copies 11x17, BUT IT DOESN'T. VERY misleading. Every other copier/scanner/fax I looked at, if the printed 11x17, they also copied 11x17. This is the only one I found that doesn't. Don't be mislead by the "11x17" BS.
Response from brother-usa.comBy Brother Customer Service, August 20, 2024
Thanks for taking the time to review your experience with the Brother MFCJ5340DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
DO NOT BUY, SELF EMPTIES ALL INK CARTRIDGES.
on July 24, 2024
Posted by: Kevin
This is a complete scam. You fill this printer up with expensive ink, then a bit later try to print something only to find that it has self-emptied all the ink cartridges.
DO NOT BUY
Response from brother-usa.comBy Brother Customer Service, July 29, 2024
Thanks for taking the time to review your experience with the Brother MFCJ5340DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Close but not quite
on June 10, 2024
Posted by: Michael
from California
When it works, it's fine. But there are constant connectivity issues and the problem isn't in the wireless network. Sometimes the printer works but not the scanner, or the scanner does but printing is dicey. The paper feeder constantly jams. I've cleaned the roller but it's brand new and shouldn't need that. It works for a few minutes then has problems again.
Response from brother-usa.comBy Brother Customer Service, June 11, 2024
I’m sorry to hear that you are having software issues with the Brother MFCJ5340DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ5340DW
https://www.brother-usa.com/support/MFCJ5340DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
The best printer ever
on June 8, 2024
Posted by: Joyce
from VA
The best printer ever great quality, i was HP but there things are cheaply made i high recommend Brother printers to everyone.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Brother MFC-J5340DW is the worst printer-EVER!
on May 4, 2024
Posted by: MFC 5340 Hater
from Chicago
The new MFC-J5340DW was a bear to try to set up in Nov 2023.. Up til then, I had excellent results with two Brother printers, but this one wasted, literally, hours and hours of my life trying to get it to print. Finally brought my old MFC back upstairs while I wasted my life with the new one. Finally got the new one running in March 24, then I had to add my first color ink, and the printer ate up 3 new Brother color cartridges in about 10 pages of normal printing. Bought yet ANOTHER set of color cartridges, and they are printing OK. But, then, the black went to "low level" and after installing a new Brother BK, it printed 30% lines - NO BLACK! I can't even find a Maintenance feature to clean and/or prime the black cartridge! Now, I'm uninstalling and re-installing the Brother Utilities and praying for God to help me or strike me dead. I would rate this one Zero Stars if I could. But again, the older Brothers were great! Who knew?
Response from brother-usa.comBy Brother Customer Service, May 7, 2024
I understand you are having print quality issues with your Brother MFCJ5340DW. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32404120002/workspaceContext/workspace/processedPrint/Answer/182231
If you still have difficult please contact Brother Customer Service at:
https://www.brother-usa.com/support
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32404120002/workspaceContext/workspace/processedPrint/Answer/182231
If you still have difficult please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Solid Quality Printer - ---
on January 25, 2024
Posted by: joeBob
from SLUG AMERICA
Initial out-of-the-box.... Great. Solid and well packed. Brother Utilities a bit of a PAIN...
Had to reboot multiple times... load. reboot... but worked out OK, except for NOT being able to use PaperPort! I will connect with support to solve.
Had to reboot multiple times... load. reboot... but worked out OK, except for NOT being able to use PaperPort! I will connect with support to solve.
Written by a customer while visiting brother-usa.com