Customer reviews from brother-usa.com
Brother - MFC-J5340DW Wireless All-in-One Business Inkjet Printer with Ledger Printing up to 11x17 - White/Gray
Average customer rating
4.3
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
28
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
4
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - MFC-J5340DW Wireless All-in-One Business Inkjet Printer with Ledger Printing up to 11x17 - White/Gray
Customer Rating
2
Scan software subpar.
on April 24, 2026
Posted by: D Sanderfer
from San Diego, Calif.
The scan option does not contain a .docx option like the 6920 model. Why give poor software out for your lower models?
Response from brother-usa.comBy Brother, Brother, May 1, 2026
I’m sorry to hear the scanning software didn’t meet your expectations. The MFC‑J5340DW supports scanning to formats like PDF and image files, but .docx output depends on OCR software used during scanning.
Some advanced models include built‑in OCR features that allow formats like .docx. Thank you for the feedback. If you need help with scan settings or OCR options, please contact Brother Support:
https://www.brother-usa.com/support
Some advanced models include built‑in OCR features that allow formats like .docx. Thank you for the feedback. If you need help with scan settings or OCR options, please contact Brother Support:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great
on March 25, 2026
Posted by: DaDuchess
Still learning all the "bells & whistles, but this machine is great!
Written by a customer while visiting brother-usa.com
Customer Rating
1
I Had to Hire an IT person to Help Install it :(
on February 11, 2026
Posted by: Goatlady1970
In the 1990s and 2000s, when you bought a printer, it was plug and play. You simply plugged it in, and it downloaded the drivers. Within minutes you were ready to work. I realize technology now is more complicated, and we usually want to connect wirelessly, but the installation for this machine is completely ridiculous. I had to pay an IT person just to help install this printer because the instructions didn't work (and I don't any any unusual equipment: just a Dell laptop and an older desktop on a network), and it was after Brother's normal hours. How crazy is that? Now, after all that, I find that the machine won't scan. It says that the scanner driver wasn't installed. Huh? So I'm dead in the water with a brand new printer sitting on the desk behind me. I suppose I'll have to spend another hour or more either with Brother CS or an IT person to figure out what's wrong. Again, I've installed COUNTLESS printers. Technology should make things EASIER for the customer, not more complicated...but it's not going that direction. Then there's this whole matter of having to find a password or serial number on the BACK of the machine. It's like no one even in 2026 considers accessibility. I can hardly express my disappointment and frustration. I wish I could simply return this product. I really don't want to purchase another Brother printer..EVER...but I'm not sure the competition is any better.
Response from brother-usa.comBy Brother Customer Service, February 12, 2026
Thanks for taking the time to review your experience with the Brother MFCJ5340DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ5340DW. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ5340DW
https://www.brother-usa.com/support/MFCJ5340DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great
on December 10, 2025
Posted by: Gabriel
Very excelent and profesional printers, I likes all
Written by a customer while visiting brother-usa.com
Customer Rating
5
Speed, Efficiency, Quality. All top notch.
on May 25, 2025
Posted by: nolenca
from Huntsville, AL, USA
So fast and great quality. I love this printer. I have a small business and it’s perfect.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Switching from many HP disappointments
on April 27, 2025
Posted by: Jenn
So far so good. I've had nothing but trouble with hp printers and service. This is my 1st brother. Easy setup, fair price and good quality print. Haven't had to replace ink cartridges from what it came with yet. Only complaint is that I can't print from my chromebook. I'm printing from my smart phone instead. I'm a frequent printer for my work (50+ color pages per month). Did lots of research before i chose this one about 4 months ago. So far so good!
Written by a customer while visiting brother-usa.com
Customer Rating
5
It’s great! And a great price.
on April 20, 2025
Posted by: Anonymous
Great Printer. Fast printing. Prints front and back. The best. Great deal too!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great performance.
on March 5, 2025
Posted by: LSummers
from NC
So far it is as good of a printer as my laser jet. It is much better in performance than other brands too.
Written by a customer while visiting brother-usa.com