Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Average customer rating
4.7
(1,091 Reviews)
Rating breakdown 1,091 reviews
5 Stars
875
4 Stars
152
3 Stars
29
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Customer Rating
3
on June 26, 2023
Posted by: JTJT
[This review was collected as part of a promotion.] The only thing I don’t like is the water dispenser is ridiculously SLOW.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, June 27, 2023
Hi! We are sorry your experience didn’t match your expectations with your French door refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Refrigerator BUT…
on July 15, 2023
Posted by: Mikeyb9932
[This review was collected as part of a promotion.] Great looking refrigerator. Functionally the flex drawer works as a great addition to supplement refrigerator space as needed. The inside of the refrigerator is bright and allows for changing object sizes well. Unfortunately the refrigerator falls flat on quality. Viewing the outside stainless steel skin of the refrigerator at an angle one can notice the lack of a ridgid outside surface. You can almost make out waves in the stainless. This is most noticeable when light is reflected off of it from the side. Inside of the refrigerator there is a blue seal that clips on above the sliding drawers. This continually fall off and needs to be clipped back on. While this doesnt functionally impact much, it does cheapen the brand and makes me question how something so simple fails so quickly. The most disappointing flaw, and had i known this prior to purchasing, i probably would not have chosen this model maybe even brand, is the noise. Intermittently throughout the day the refrigerator makes strange noises, that i have never heard from a cooling unit of a refrigerator. Sometimes it sounds like a fan about to fall apart or creaks like a door with rusty hinges. Its bizarre and is not very quite at all. Lastly, we recently changed the water filter and the water dispenser has started to drip. This refrigerator is not even 6 month old and based on all of these issues i cant imagine this will last as long as my Bosch (13 years). The only thing preventing me from having it fixed is the risk of scratching my wood floors. Such a shame, as this is one of the best looking and functionally great refrigerators at this price point. Quality control needs to step up their game.
Response from frigidaire.comBy Christian , Online Outreach Specialist, July 17, 2023
Hi Mike!
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via Live Chat or at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards
-Christian
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via Live Chat or at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on August 21, 2023
Posted by: Fran24
We loved our refrigerator when we bought it in 2020. It matched our other appliances and we liked the dual ice maker. Within a year it quit working. The appliance store replaced it in May 2021. Two years later it has an unrepairable issue. I expected the refrigerator to last more than two years.We now have to buy another refrigerator and it will be from another company.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, August 24, 2023
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love the new refrigerator!! It has met all our expectations and above!
on August 22, 2023
Posted by: JonPeg
[This review was collected as part of a promotion.] It was easy to get things set up, just love, live, love the 2 ice makers. The refrigerator is quiet and only can hear something when ice is dropping or filling. Water and ice taste great! I can't believe the difference in the sound compared to the old, 30 year fridge! I read reviews and not sure what people were hearing that say it was too noisy? I love all the nooks and crannies for food.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on August 31, 2023
Posted by: MandM1
[This review was collected as part of a promotion.] So far I'm pretty happy with this unit. The only thing I have to figure out yet is keeping things from freezing close to the back of the fridge (been playing with the temp to see if that solves it). Otherwise, it can be a little noisy at times, but overall pleased with the unit so far. I love the no handles for the bottom two drawers, especially in my tight kitchen space.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator 4 door
on September 2, 2023
Posted by: grma
[This review was collected as part of a promotion.] This was installed after our kitchen remodel in March 2023. The refrigerator has a good layout and allows for plenty of items. The water/ice dispenser is handy. However, the ice continues to be made and gets frozen in bigger chunks. The middle drawer is convienent for cheese and meats.
I couldn't give 5 stars because recently we had a water leak and discovered it was from the blue water line going into the refrigerator was not tighten all the way. My husband was able to tighten it with a wrench. Our contractor told us that comes from the factory, so we are disappointed that was not checked before delivery.
I couldn't give 5 stars because recently we had a water leak and discovered it was from the blue water line going into the refrigerator was not tighten all the way. My husband was able to tighten it with a wrench. Our contractor told us that comes from the factory, so we are disappointed that was not checked before delivery.
Written by a customer while visiting frigidaire.com
Customer Rating
5
this is the 2nd time I've bought this fridge & I'd do it again
on September 14, 2023
Posted by: markwendy123
[This review was collected as part of a promotion.] I bought an earlier version of this same fridge for a house we were selling. And when my current house needed a new fridge, I went back to this one. There is plenty of space. I like the flexibility of the top drawer. Only a few tweaks I would recomend - the ice comes FLYING out of the dispenser (to the point that we often end up with cubes on the floor). Also the top drawer only has a light on the left side, which makes it hard to see things on the far right side. Very minor "complaints" though.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator
on September 17, 2023
Posted by: Eddie0625
[This review was collected as part of a promotion.] Our salesman at Home Appliance guided us away from the popular LG and Samsung models , telling us that if we want reliability ease of repair, and availablity of service, this was the way to go. No fancy gimmicks that are prone to breaking, this is a solid unit and we love it. Our favorite features are the middle drawer that can be either a freezer or refrigerator and the extra ice maker in the freezer compartment. This is a really nice refrigerator.
Written by a customer while visiting frigidaire.com