Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Smudge Proof Stainless Steel
Average customer rating
4.7
(1,278 Reviews)
Rating breakdown 1,278 reviews
5 Stars
1,032
4 Stars
176
3 Stars
32
2 Stars
12
1 Star
26
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Smudge Proof Stainless Steel
Customer Rating
5
Great Quality
on April 18, 2023
Posted by: BobBJr
[This review was collected as part of a promotion.] We received our new refrigerator and the quality was better than expected. we purchased all new Frigidaire appliances for our new kitchen remodel are are extremely happy with the quality and appearance of the professional grade appliances
Written by a customer while visiting frigidaire.com
Customer Rating
1
Another LEMON
on May 1, 2023
Posted by: Lollie76
[This review was collected as part of a promotion.] I’m in my second BRAND NEW fridge that will not dispense water or make ice. i can’t get anyone in the phone or to finish the chat to discuss picking another model or for another delivery. I’m very frustrated.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 2, 2023
Hello! We apologized that this has benn your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our cuistomers' expectation.
We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it!
on May 28, 2023
Posted by: DianeBob2022
[This review was collected as part of a promotion.] Just perfect! Incredible ease of storing food, Interior space is a plus. The middle drawer capable of cooling beverages or reverting to a freezing drawer is a plus.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great Looking Fridge - Had to replace it though
on June 4, 2023
Posted by: Buyer12345559451
[This review was collected as part of a promotion.] I love the fridge, the spacing is great, the look is great, when its working its great. But we had it for 14 months and it had a short in it that was un repairable so we had to replace it.
Response from frigidaire.comBy John, Online Outreach Specialist, June 5, 2023
Hi there, our valued customer. We appreciate you sharing your feedback on your refrigerator with us. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 24, 2023
Posted by: woolsey
[This review was collected as part of a promotion.] works great , glad I upgraded to pro model
Written by a customer while visiting frigidaire.com
Customer Rating
3
on June 26, 2023
Posted by: JTJT
[This review was collected as part of a promotion.] The only thing I don’t like is the water dispenser is ridiculously SLOW.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, June 27, 2023
Hi! We are sorry your experience didn’t match your expectations with your French door refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Refrigerator BUT…
on July 15, 2023
Posted by: Mikeyb9932
[This review was collected as part of a promotion.] Great looking refrigerator. Functionally the flex drawer works as a great addition to supplement refrigerator space as needed. The inside of the refrigerator is bright and allows for changing object sizes well. Unfortunately the refrigerator falls flat on quality. Viewing the outside stainless steel skin of the refrigerator at an angle one can notice the lack of a ridgid outside surface. You can almost make out waves in the stainless. This is most noticeable when light is reflected off of it from the side. Inside of the refrigerator there is a blue seal that clips on above the sliding drawers. This continually fall off and needs to be clipped back on. While this doesnt functionally impact much, it does cheapen the brand and makes me question how something so simple fails so quickly. The most disappointing flaw, and had i known this prior to purchasing, i probably would not have chosen this model maybe even brand, is the noise. Intermittently throughout the day the refrigerator makes strange noises, that i have never heard from a cooling unit of a refrigerator. Sometimes it sounds like a fan about to fall apart or creaks like a door with rusty hinges. Its bizarre and is not very quite at all. Lastly, we recently changed the water filter and the water dispenser has started to drip. This refrigerator is not even 6 month old and based on all of these issues i cant imagine this will last as long as my Bosch (13 years). The only thing preventing me from having it fixed is the risk of scratching my wood floors. Such a shame, as this is one of the best looking and functionally great refrigerators at this price point. Quality control needs to step up their game.
Response from frigidaire.comBy Christian , Online Outreach Specialist, July 17, 2023
Hi Mike!
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via Live Chat or at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards
-Christian
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via Live Chat or at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on August 21, 2023
Posted by: Fran24
We loved our refrigerator when we bought it in 2020. It matched our other appliances and we liked the dual ice maker. Within a year it quit working. The appliance store replaced it in May 2021. Two years later it has an unrepairable issue. I expected the refrigerator to last more than two years.We now have to buy another refrigerator and it will be from another company.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, August 24, 2023
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com