Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Average customer rating
4.7
(1,090 Reviews)
Rating breakdown 1,090 reviews
5 Stars
874
4 Stars
152
3 Stars
29
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Customer Rating
1
21.4 Cu. Ft, Counter-Depth Frig
on February 1, 2023
Posted by: JAheimer
[This review was collected as part of a promotion.] Not Happy, both (2) crispers in the main refrigeration area are at 12 to 14 degrees and can not be adjusted. We have had the appliance store repair techs to the house and they are stumped: "The crispers aren't supposed to freeze", their words and I agree. We lost all of our fresh vegetables after being frozen solid in the crispers. Now they sit empty, wasted space while we wait for the service tech to contact the manufacturer for a solution. This appliance is way to expensive to have this kind of issue.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 3, 2023
Hi, JAheimer!
That is certainly unusual. The CrispSeal crispers work to remove excess humidity and block out dry air, but are not temperature controlled separately from the fridge. Please ensure that your fridge is at the recommended setting (37F) and the humidity membranes in the back of the drawers are not blocked or damaged. Contact has not been established with any technician regarding this model; if you're still waiting on a resolution, please reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
That is certainly unusual. The CrispSeal crispers work to remove excess humidity and block out dry air, but are not temperature controlled separately from the fridge. Please ensure that your fridge is at the recommended setting (37F) and the humidity membranes in the back of the drawers are not blocked or damaged. Contact has not been established with any technician regarding this model; if you're still waiting on a resolution, please reach out to us directly by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped Working
on February 16, 2023
Posted by: FortP
[This review was collected as part of a promotion.] We purchased this refrigerator on 2/2/2023. Today, 2/16/2023, it has been on and off. We have removed all meat from the freezer for fear of losing. It has completely thawed twice. The freezer temperature will not drop below 20. This is a big problem. Scheduling service has been very difficult. We hope to see a repairman today.
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 17, 2023
Hi, FortP. We are disheartened to hear this has been your experience with your refrigerator in such a short time, but we’re confident in our technician’s ability to accurately resolve these concerns to ensure this doesn’t happen again. If you’re needing assistance with the repair process or have any questions we may be able to help with, please don’t hesitate to reconnect with us by Live Chat, and our experts will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my Frigidaire
on April 3, 2023
Posted by: Lexis2433
[This review was collected as part of a promotion.] Exactly what we needed and want for perfect and looks amazing in the new house!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Quality
on April 18, 2023
Posted by: BobBJr
[This review was collected as part of a promotion.] We received our new refrigerator and the quality was better than expected. we purchased all new Frigidaire appliances for our new kitchen remodel are are extremely happy with the quality and appearance of the professional grade appliances
Written by a customer while visiting frigidaire.com
Customer Rating
1
Another LEMON
on May 1, 2023
Posted by: Lollie76
[This review was collected as part of a promotion.] I’m in my second BRAND NEW fridge that will not dispense water or make ice. i can’t get anyone in the phone or to finish the chat to discuss picking another model or for another delivery. I’m very frustrated.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, May 2, 2023
Hello! We apologized that this has benn your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our cuistomers' expectation.
We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it!
on May 28, 2023
Posted by: DianeBob2022
[This review was collected as part of a promotion.] Just perfect! Incredible ease of storing food, Interior space is a plus. The middle drawer capable of cooling beverages or reverting to a freezing drawer is a plus.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great Looking Fridge - Had to replace it though
on June 4, 2023
Posted by: Buyer12345559451
[This review was collected as part of a promotion.] I love the fridge, the spacing is great, the look is great, when its working its great. But we had it for 14 months and it had a short in it that was un repairable so we had to replace it.
Response from frigidaire.comBy John, Online Outreach Specialist, June 5, 2023
Hi there, our valued customer. We appreciate you sharing your feedback on your refrigerator with us. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 24, 2023
Posted by: woolsey
[This review was collected as part of a promotion.] works great , glad I upgraded to pro model
Written by a customer while visiting frigidaire.com