Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Smudge Proof Stainless Steel
Average customer rating
4.7
(1,278 Reviews)
Rating breakdown 1,278 reviews
5 Stars
1,032
4 Stars
176
3 Stars
32
2 Stars
12
1 Star
26
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Smudge Proof Stainless Steel
Customer Rating
5
My third Frigidaire Professional Refrigerator
on May 22, 2020
Posted by: Sagebrush
[This review was collected as part of a promotion.] My first two were side by sides. The improvements that I like are the drink station works easier, the lighting is great and the interior layout works very well. The fourth door is great! You are able to adjust the temp from deli meats to freezer very easily and the height is perfect. I am very pleased with this unit.
Written by a customer while visiting frigidaire.com
Customer Rating
1
FRIGIDAIRE IS TERRIBLE
on July 17, 2022
Posted by: Anonymous
I AM NOT SURE HOW TO GET MY PROBLEM RESOLVED!!!! LESS THAN 2 YEARS AGO WE PURCHASED THE SET OF FRIGIDAIRE PROF SERIES APPLIANCES FOR OUR NEW HOME. WE ALSO PURCHASED THE EXTENDED WARRANTY THROUGH GRAND APPLIANCE. WE ARE ON OUR SECOND RANGE AND WE HAVE NOT HAD ICE FOR 2 MONTHS. I CANNOT GET KEEPE TO CALL ME, THEY ONLY SEND PARTS AND STUPID TEXTS! THIS IS RIDICULOUS AND I AM NOT SURE WHAT TO DO! CAN SOMEONE PLEASE HELP?
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 21, 2022
Hello Valued Customer! Thank you for your review. We are sorry to hear of the issues with your appliances and about the assistance you are receiving with your extended warranty. We would love to receive more details about this and review the options available to provide assistance. Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire French door / 4 doors
on October 2, 2023
Posted by: Sandra71
[This review was collected as part of a promotion.] I purchase one. Had so many ice maker upper and bottom problems. After about 5 technician calls coming to my house - finally it was replaced.
Now I am having the exact same problem with the brand new refrigerator that was delivered as the replacement in July of 2023.
This is ridiculous and unacceptable. The worst purchase that I have done in my entire life. I cannot believe that this issue started on my new refrigerator.
Response from frigidaire.comBy John, Online Outreach Specialist, John, Online Outreach Specialist, October 5, 2023
Hello, Sandra71. We feel terrible to hear that you’re having this experience with your refrigerator. We show you were able to reconnect with our Customer Care Team, and you’re working with them towards a resolution. We highly suggest that you coordinate this concern directly with them so we can fully assist you and provide resolutions in this matter. Please contact us via Live Chat or call us at 1-800-374-4432, and we will dive right in.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Space Saver
on December 14, 2024
Posted by: AshbyAcres
[This review was collected as part of a promotion.] We recently replaced our 21.6cu, 16yo Frigidaire Professional side-by-side fridge-freezer. It was not out of necessity (it worked great for the entire time) but because we updated several other appliances in the same professional line and wanted the handles and finishes to match. Wife wanted a lower drawer this time and this middle drawer is a game changer....option of either fridge or freezer function. In the upper fridge area we have tons of usable space now. The middle drawer is most frequently used for deli meats, cheeses, spreads/margarines, etc. Bottom freezer drawer has a second bulk-ice maker so great for filling larger containers like Stanleys, Thermos, etc. Overall the adjustable dividers and bins really unveil alot of space we didn't realize the fridge offered.
Written by a customer while visiting frigidaire.com
Customer Rating
5
It Rocks!!!
on July 13, 2020
Posted by: Halltth00i
I am really excited with my whole new frigidaire kitchen. It took a while to change all my appliances but now I seen that it was worth every dollar. This fridge and the oven are beautifull.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing!!!
on October 9, 2020
Posted by: Kathy 19
[This review was collected as part of a promotion.] This is an amazing fridge!! It is beautiful! The way you can organize your food is beyond words! They thought of everything! You will feel the quality as soon as you open the doors! Frigidaire thank you for such an amazing product!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 10, 2021
Hello there Kathy 19! Thank you for your review! We are pleased to hear that you are loving your new refrigerator and the features that come with it. Your review reaffirms the hard work we put in every day. Thank you so much for sharing your honest opinion and being apart of the Frigidaire family. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Expensive for poor quality
on April 15, 2021
Posted by: Jessi22
Way too expensive for something that feels "cheap" - drawers get stuck and don't glide smoothly and it hums very loudly. Would not recommend
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , April 20, 2021
Thanks for your review, Jessi22. We are sad to learn that you feel this way about your fridge. We would be glad to assist with your concerns. We understand you feel this unit is noisy. Your high-efficiency refrigerator comes with several normal sounds of operation. Typically, these noises indicate your unit is functioning as it should. Understand that some surfaces such as floors, walls, kitchen cabinets, and even some floor plans may make these sounds more noticeable. Check out this troubleshooting video on the common sounds you may hear.
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/
If this video doesn't help, please connect with us directly by phone at 800-374-4432 or via Live Chat on our website. ~Keyanna
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/
If this video doesn't help, please connect with us directly by phone at 800-374-4432 or via Live Chat on our website. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator was great when it worked
on January 24, 2022
Posted by: chrflk33
[This review was collected as part of a promotion.] Refrigerator was great, and then I had to deal with actual Frigidaire employees for a warranty claim. 5 months later, still no working refrigerator and still no clear or consistent answer from Frigidaire.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 25, 2022
We apologize that you have experienced any problems with your refrigerator and thank you for bringing it to our attention.
We certainly understand the importance of having a functioning refrigerator, and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
We certainly understand the importance of having a functioning refrigerator, and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com