Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Average customer rating
4.7
(1,090 Reviews)
Rating breakdown 1,090 reviews
5 Stars
874
4 Stars
152
3 Stars
29
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Customer Rating
1
FRIGIDAIRE IS TERRIBLE
on July 17, 2022
Posted by: Anonymous
I AM NOT SURE HOW TO GET MY PROBLEM RESOLVED!!!! LESS THAN 2 YEARS AGO WE PURCHASED THE SET OF FRIGIDAIRE PROF SERIES APPLIANCES FOR OUR NEW HOME. WE ALSO PURCHASED THE EXTENDED WARRANTY THROUGH GRAND APPLIANCE. WE ARE ON OUR SECOND RANGE AND WE HAVE NOT HAD ICE FOR 2 MONTHS. I CANNOT GET KEEPE TO CALL ME, THEY ONLY SEND PARTS AND STUPID TEXTS! THIS IS RIDICULOUS AND I AM NOT SURE WHAT TO DO! CAN SOMEONE PLEASE HELP?
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 21, 2022
Hello Valued Customer! Thank you for your review. We are sorry to hear of the issues with your appliances and about the assistance you are receiving with your extended warranty. We would love to receive more details about this and review the options available to provide assistance. Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker issue
on August 31, 2023
Posted by: Ree117
I wish I would've read these reviews before I purchased this refrigerator. I thought i was buying a high quality appliance. I actually love the design and for the 1st year I loved it except for the tiny groves inside that are impossible to clean and it's loud. After @18 months the ice maker stopped working and will cost several hundred to fix. Frigidaire do better, no excuse your products should last longer than a year! I'm contemplating not fixing the ice maker and just buying a counter top maker for a lot less. And I no longer think Frigidaire is a good quality product after reading all these reviews.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 4, 2023
Hello there. We're sorry to hear you feel this way. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We understand the need to have your unit fixed. However, we hope that you can recognize that once your appliance is outside of the manufacturer's warranty, the help we can offer becomes limited. If you need any assistance, please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire French door / 4 doors
on October 2, 2023
Posted by: Sandra71
[This review was collected as part of a promotion.] I purchase one. Had so many ice maker upper and bottom problems. After about 5 technician calls coming to my house - finally it was replaced.
Now I am having the exact same problem with the brand new refrigerator that was delivered as the replacement in July of 2023.
This is ridiculous and unacceptable. The worst purchase that I have done in my entire life. I cannot believe that this issue started on my new refrigerator.
Response from frigidaire.comBy John, Online Outreach Specialist, John, Online Outreach Specialist, October 5, 2023
Hello, Sandra71. We feel terrible to hear that you’re having this experience with your refrigerator. We show you were able to reconnect with our Customer Care Team, and you’re working with them towards a resolution. We highly suggest that you coordinate this concern directly with them so we can fully assist you and provide resolutions in this matter. Please contact us via Live Chat or call us at 1-800-374-4432, and we will dive right in.
Written by a customer while visiting frigidaire.com
Customer Rating
5
It Rocks!!!
on July 13, 2020
Posted by: Halltth00i
I am really excited with my whole new frigidaire kitchen. It took a while to change all my appliances but now I seen that it was worth every dollar. This fridge and the oven are beautifull.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing!!!
on October 9, 2020
Posted by: Kathy 19
[This review was collected as part of a promotion.] This is an amazing fridge!! It is beautiful! The way you can organize your food is beyond words! They thought of everything! You will feel the quality as soon as you open the doors! Frigidaire thank you for such an amazing product!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 10, 2021
Hello there Kathy 19! Thank you for your review! We are pleased to hear that you are loving your new refrigerator and the features that come with it. Your review reaffirms the hard work we put in every day. Thank you so much for sharing your honest opinion and being apart of the Frigidaire family. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Expensive for poor quality
on April 15, 2021
Posted by: Jessi22
Way too expensive for something that feels "cheap" - drawers get stuck and don't glide smoothly and it hums very loudly. Would not recommend
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , April 20, 2021
Thanks for your review, Jessi22. We are sad to learn that you feel this way about your fridge. We would be glad to assist with your concerns. We understand you feel this unit is noisy. Your high-efficiency refrigerator comes with several normal sounds of operation. Typically, these noises indicate your unit is functioning as it should. Understand that some surfaces such as floors, walls, kitchen cabinets, and even some floor plans may make these sounds more noticeable. Check out this troubleshooting video on the common sounds you may hear.
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/
If this video doesn't help, please connect with us directly by phone at 800-374-4432 or via Live Chat on our website. ~Keyanna
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/
If this video doesn't help, please connect with us directly by phone at 800-374-4432 or via Live Chat on our website. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator was great when it worked
on January 24, 2022
Posted by: chrflk33
[This review was collected as part of a promotion.] Refrigerator was great, and then I had to deal with actual Frigidaire employees for a warranty claim. 5 months later, still no working refrigerator and still no clear or consistent answer from Frigidaire.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 25, 2022
We apologize that you have experienced any problems with your refrigerator and thank you for bringing it to our attention.
We certainly understand the importance of having a functioning refrigerator, and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
We certainly understand the importance of having a functioning refrigerator, and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via live chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Regret Buying - loud buzzing, terrible ice production
on May 4, 2022
Posted by: Kelkon22
Beautiful looking and I love the layout. Beyond that forget it. I’ve had it for a year now. Has always been terrible with making ice in bottom freezer portion. I get 12 small cubes over a 48 hr period. Complete waste of space to have it. The top ice maker was ok but recently has completely slowed down. And the fridge is SO loud. It makes this loud, nearly constant buzzing noise that I can’t stop. I’m so ready to get rid of this thing but it wasn’t cheap.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, May 5, 2022
Hello, thank you for your review. It delights us to hear that you love the layout and the look of the refrigerator, however, it does bring us some concern that your ice maker is not meeting it's production expectations.
On average, this ice maker should produce between 2 and 2.5 pounds of ice per 24 hours. Ice cubes can be small on occasion, however, if happening frequently then this is an indication that the water pressure in the unit may be low or that the water filter is in need of replacing. It is highly recommended to change your water filter every six (6) months.
If these tips do not resolve your concerns please contact us directly on our website via Live Chat or give us a call at 800-374-4432 M-F 8:30 am- 8:00 pm EST. - Kailey
On average, this ice maker should produce between 2 and 2.5 pounds of ice per 24 hours. Ice cubes can be small on occasion, however, if happening frequently then this is an indication that the water pressure in the unit may be low or that the water filter is in need of replacing. It is highly recommended to change your water filter every six (6) months.
If these tips do not resolve your concerns please contact us directly on our website via Live Chat or give us a call at 800-374-4432 M-F 8:30 am- 8:00 pm EST. - Kailey
Written by a customer while visiting frigidaire.com