Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Average customer rating
4.7
(1,096 Reviews)
Rating breakdown 1,096 reviews
5 Stars
880
4 Stars
152
3 Stars
29
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Customer Rating
4
Love it but.....
on November 26, 2020
Posted by: kleps22
[This review was collected as part of a promotion.] We just received our new fridge and I love it but.... We are having a hard time figuring out how to turn on the freezer ice maker. The ice maker on the door is not keeping up with our family. We run out of ice before the day runs out. Also, we are having a hard time with the top rolling shelf coming off the track in the freezer. Kind of hard to slide back and forth without in coming off the track. Other than that I love my fridge so much.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Looks! But...Don't be Fooled!
on April 11, 2021
Posted by: CviewQB
Bought this for its great professional styling, 4-door functionality and "counter depth". Though it fits into the designated area...if you want the doors to open all the way, forget it! Due to the design of the door hinges, the unit sticks-out 6 inches beyond the counters. Do not purchase if it goes next to a wall. The doors won't open! Also, it is very quiet when running in general. But, when the compressor clicks-on it sounds like an Airbus300 trying to gain altitude to 30,000 feet! It is VERY loud. Do not try to have a relaxing conversation during a meal!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 23, 2021
Hi, CviewQB!
Thanks for sharing your feedback! We're glad to hear the style of this model is working well for you. It is normal to hear an increase in sound when the compressor is running, but it should not be overly loud. This video should help identify normal operating sounds: https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. There is also more detailed information on expected noises on page 35 of your Owner's Manual. If anything seems amiss or if you have further concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thanks for sharing your feedback! We're glad to hear the style of this model is working well for you. It is normal to hear an increase in sound when the compressor is running, but it should not be overly loud. This video should help identify normal operating sounds: https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. There is also more detailed information on expected noises on page 35 of your Owner's Manual. If anything seems amiss or if you have further concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Disappointed!
on May 26, 2021
Posted by: Antjenn
[This review was collected as part of a promotion.] Received 3 days ago after waiting 7 months only to find out it would not fit into our original fridge space where another counter depth refrigerator came out of. My husband had to widen the door way and removing some flooring! A complete mess!! This is NOT a counter depth fridge. After all the modifications done in our kitchen it still sticks out! Customers should be warned that the doors are chunky therefore may hit your wall or cabinets! Double check your space before you buy don’t make the mistake we made. I give it a year if last that long!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, May 28, 2021
We’re so sorry to hear you had trouble with the installation of your new refrigerator, and this is certainly not what we’d want for you. The dimensions for this model are listed with a cabinet depth of 24-1/2 inches and depth including the doors of 29-1/8 inches. There are also dimensions listed for when the door is opened and for the depth of the cabinet, door, and handle combined. If you ever have any questions about our products, make sure to connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’re more than happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problem with water filter / Ice Maker.
on December 1, 2020
Posted by: MOR1
I bought this 2 months ago and I have a problem with the water filter/ ice maker. It’s gone through 3 water filters already with the last one lasting just a week. I would happily return this of o could.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 3, 2020
Hello, MOR1!
Thank you for reaching out to us. We are sorry to hear of the issues with the water filters and icemaker. We would like to gather more details of your issue, so that we can assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. We're look forward to working together! -Katrina
Thank you for reaching out to us. We are sorry to hear of the issues with the water filters and icemaker. We would like to gather more details of your issue, so that we can assist. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. We're look forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Outstanding Value Product
on June 16, 2023
Posted by: Rogerpascoe
[This review was collected as part of a promotion.] Our experience with this product began at the appliance store, where we first saw the model on display. The general appearance of this unit was very much like a competing product we had previously owned and left behind at a home we had just sold. At the time we saw this unit, we really had no experience with Frigidaire products, but were drawn to this unit by its high and appearance, and the fact that it had four doors, or a slide out center drawer for deli and vegetables. The appearance on the inside is bright and also contains some stainless steel portions on the inner walls, which blend well with the professional stainless steel appearance of the exterior. We had put GE monogram appliances in our new home, but couldn’t find a refrigerator in that product group that was as good looking as this Frigidaire unit . We’ve had it for a reasonably short time however, we are ecstatic about its performance, storage, and overall quality and construction in every way.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Compelling in both visuals and features
on May 5, 2021
Posted by: GoHeels21
[This review was collected as part of a promotion.] This fridge provides well thought out design, offering compelling form and function. Form-wise, it has a beautiful stainless steel finish that adds to any kitchen, and I love how the counter-depth aspect enables it to complement the kitchen by fitting flush with other components while also adding an eye-catching presence. This beautiful design pairs with intuitive, valuable features in multiple places on this fridge, one of which being the fridge door water/ice dispenser. It has an appealing glossy black finish, and only consists of three buttons, water, crushed ice, or cubed ice. This is so intuitive as it’s exactly what someone is looking for when they use a water/ice dispenser, and is not needlessly complicated by a control panel that can confuse visitors as they look for the water or ice buttons. Instead, these controls are elegantly placed on the inside of the fridge door, in a sleek yet readable display enabling quick selection of customizable features that is out of the way from normal use. This arrangement of the water/ice dispenser and the control panel ultimately speaks to the thoughtful consideration of what a user would want in a fridge, a consideration that pays off in many other ways.
Several of these ways are evident inside the fridge. First, I really appreciate how customizable the fridge’s storage options are. The door shelves are modular, enabling quick adjustments to fit different-sized items, and one of these shelves itself extends and retracts, offering storage to fill the whole shelf or just a portion of it. These are a great option for effective, clean organization of an area that can quickly become cluttered.
Another nice touch that adds to the customizable nature of the product are the adjustable top shelves in the main food section. These shelves retract or flip up (shown in the attached pictures) to allow for additional storage of taller items. I said “no way” when I saw this, as it is so helpful for stacking things such as tupperware after me or my roommates meal prep for the week. That this and other customizable features are so intuitive and simple to use makes them even better.
I also love the flex-space fridge/freezer drawer and how it can also be tailored to different temperature and storage needs. A great example would be when hosting a party, as it’s nice to be able to have all the drinks in one spot, chilled to the right temperature, but also held tightly by the adjustable dividers that prevent items from rolling and separate items. Then, once the party is over, perhaps this space is used as a freezer when stocking up on frozen items. It can suit many needs, and that is very appealing, taking the stress out of having to constantly reshuffle items.
Lastly, the larger freezer drawer affords a generous amount of space, including with the option of being able to turn off the freezer ice maker and use that drawer for extra space. A great, thoughtful feature.
All in all, it is clear to me that the product designers thoroughly considered what users might want and not only delivered these customizable features in an intuitive package, but also one that is elegant and visually appealing internally and externally. Overall, it is an excellent purchase that provides sophisticated usability to any cook’s kitchen.
(click to see the video)
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator!
on July 7, 2022
Posted by: Kathykn
[This review was collected as part of a promotion.] This model is the perfect size for our kitchen! Love the Flex temp drawer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 20, 2023
Posted by: CarlaOne
[This review was collected as part of a promotion.] This fridge performed exactly as expected! It is beautiful and functions well. The only minor point is that the crushed ice maker tends to spray ice flakes all over if the opening isn’t completely covered. So, I cover it!
Written by a customer while visiting frigidaire.com