Customer reviews from frigidaire.com
Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Average customer rating
4.7
(1,096 Reviews)
Rating breakdown 1,096 reviews
5 Stars
880
4 Stars
152
3 Stars
29
2 Stars
11
1 Star
24
Customer Reviews for Frigidaire - Professional 21.4 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Dual Ice Maker - Stainless Steel
Customer Rating
5
on March 13, 2025
Posted by: Crna1981
[This review was collected as part of a promotion.] Nicest refrigerator I have ever owned. Well planned design. Cools quickly
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 13, 2025
Thank you for the wonderful rating! We’re so glad to hear that you had a great experience. Your feedback motivates us to continue delivering the best. If there's anything we can do to make your next experience even better, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
Christian
Best Regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 15, 2025
Posted by: Cw2110
[This review was collected as part of a promotion.] Love love love new fridge
Response from frigidaire.comBy Maico, Online Outreach Specialist Frigidaire, March 17, 2025
Thank you for your review, Cw2110. We appreciate you sharing your feedback. Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on March 15, 2025
Posted by: Lindaloohoo
[This review was collected as part of a promotion.] I love my new fridge. It’s nice and convenient. I get ice and water without opening the fridge. I can get like pop or snacks from the small drawer underneath without opening. The big drawers in the freezer has lots of room. It is very convenient and I love it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love Everything About This Fridge
on March 17, 2025
Posted by: vickievelvet
[This review was collected as part of a promotion.] I'm so happy with this purchase. Even though it's counter-depth, it provides more room than my old side-by-side. It's super well-lit, and I love the soft-close doors. I keep my everyday items on the right side so I can use one hand to open the fridge. It's quiet. It looks very high-end in my kitchen - a huge upgrade! The center drawer is great and roomy. I love this refrigerator and plan to buy the rest of the matching appliances to upgrade my kitchen. I feel I'm getting way more compared to other brands in the same price range.
Written by a customer while visiting frigidaire.com
Customer Rating
1
So FRUSTRATED, NOISEY, Slow to make Ice, and holds so little
on September 29, 2020
Posted by: CeeJayCee
[This review was collected as part of a promotion.] This was delivered to my home on Sunday afternoon. I painstakingly reviewed refrigerators and this one had the features I was seeking. But I had to make a trade-off counter depth with the middle drawer or non-counter depth with no middle drawer. The interior design is quite nice and well finished to look like it's a built in. It's too short in my space-- at 73"-- It cannot be installed counter depth because the doors are so bulky that they hit the counter and the wall on either side of the enclosure-- which is maddening-- so I sacrificed space for counter-depth but now this protrudes into the kitchen so I can open the doors. If something falls behind the freezer drawer good luck in retrieving it without major extraction of anything and everything in the freezer all the while being beeped at for having the drawer open too long. The doors to close properly until precisely leveled and even then you have to tilt the unit significantly higher in the front for them to close properly in the first place-- this makes the unit looks strange.
The ice maker on the counter depth produces sort of cube ice-- both upstairs and downstairs rather than crescent shaped ice. While I prefer this it is slow to produce adequate amounts of ice-- it's been installed for 3 days and thus far has produced negligible amount of ice--after it's 24 hour acclimation period in either ice dispenser. The door bins are flimsy-- and I fear for their life-- anytime I place anything in them-- the expandable one looks like it will collapse at any moment.
The Deli trays with sliding glass are too shallow to get anything in there and then if you do getting to it is nearly impossible because the doors don't slide properly.
And then there's the noise-- counter depth and energy star compliant units are apparently noisier and run literally for hours. The noise that the fans make is deafening and frustrating to listen too-- in an open floor plan the noise the fans and the compressor combined is ridiculous-- I have a prior product that NEVER made that much noise. While it is more efficient to have the compressor run continuously it's frustrating to listen to the amount of noise that can be heard on every floor from this machine. The first time the ice dropped I thought the ceiling had fallen. The Oragami shelves are cute for a minute-- they serve no purpose and while the shelves in the refrigerator are adjustable-- there's no right positioning for anything. Some door bins are an absolute joke with the location of them and the amount of space the upper Ice Maker takes up-- and the lower one you lose the top drawer to 1/2 of that one for the ice bin--which is NUTS.
Overall-- it's pretty to look at and for someone who just needs to store wine and ice-- and some party food now and then this is a perfect selection. I'm a single guy and while I rarely cook at home this refrigerator doesn't suit my needs. While I like the look of it and love my Frigidaire dishwasher (professional) I may have to try another brand of refrigerator this one is an absolute nightmare and is not useful for much of anything.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 5, 2020
Hello, CeeJayCee.
Thank you for your feedback. We are glad to know that the refrigerator is working well, except for your concerns with the noise and ice production. Your feedback is certainly valuable to us as we ensure continuous improvement in our products.
I understand your fridge is making loud sounds periodically. These sounds normally indicate your refrigerator is operating correctly. I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 35 for additional details that may help you understand your new, high-efficiency refrigerator a bit better. Keep in mind, some surfaces on floors, walls, and open kitchen floor plans may make these sounds more noticeable. Also, feel free to watch this short video about Common Sounds from Your French Door Refrigerator. (https://youtu.be/Qbm-4N-T-YA)
Also, to get those troublesome plastic drawers to open/close smoothly try rubbing wax paper on the slides and hangers or a little bit of vegetable oil.
I’d like to learn more about your refrigerator's slow ice production. Please be on the lookout for an email from me.
-Derrick
Thank you for your feedback. We are glad to know that the refrigerator is working well, except for your concerns with the noise and ice production. Your feedback is certainly valuable to us as we ensure continuous improvement in our products.
I understand your fridge is making loud sounds periodically. These sounds normally indicate your refrigerator is operating correctly. I recommend reviewing the “NORMAL OPERATING SOUNDS AND SIGHTS” of your Use & Care guide page 35 for additional details that may help you understand your new, high-efficiency refrigerator a bit better. Keep in mind, some surfaces on floors, walls, and open kitchen floor plans may make these sounds more noticeable. Also, feel free to watch this short video about Common Sounds from Your French Door Refrigerator. (https://youtu.be/Qbm-4N-T-YA)
Also, to get those troublesome plastic drawers to open/close smoothly try rubbing wax paper on the slides and hangers or a little bit of vegetable oil.
I’d like to learn more about your refrigerator's slow ice production. Please be on the lookout for an email from me.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Yeeeeaaah
on May 29, 2020
Posted by: Gayle7789
[This review was collected as part of a promotion.] Woooww, I am so happy that I picked this model and not a 3 doors fridge. This middle drawer rocks and the wider right door was a great surprise. It is huge and gorgeaus!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Is there an alternative hinge? If not, this is NOT a true Counter Depth unit
on October 16, 2020
Posted by: LHW and DMR
[This review was collected as part of a promotion.] We really want to love this refrigerator but are having a major issue regarding the space needed to open the doors. We specifically limited out search to Counter Depth units, but as CeeJayCee points out in his/her 1-star review “It cannot be installed counter depth because the doors are so bulky that they hit the counter and the wall on either side of the enclosure-- which is maddening-- so I sacrificed space for counter-depth but now this protrudes into the kitchen so I can open the doors.”
We are having the same problem. In fact, unless ours was improperly assembled or there is an alternative hinge, it makes the review by Ashlee Bee (titled “Super Sleek Design!”) HIGHLY SUSPECT….since the first picture in that review shows the refrigerator pushed flat with the counter and the second picture shows the open doors, but the doors on ours will not open when pushed flush since they hinges require at least 4.5 inches of additional clearance on each side. Even if the unit is pulled out to give room for the doors to open, without some type of adjustable stopper, the side of the door will hit the side of the cabinet/wall.
Unless there is an alternative hinge, with a euro-style clamshell which allows it to pivot out when opening, then we will return it. Too bad since we love the features.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 23, 2020
Hello, LHW and DMR!
Thank you for your reaching out to us. It's great to hear that the refrigerator is working well, except the issues with the door and the hinge. This is not what we would want for you, and we would like the opportunity to make this right. Please be on the lookout for and email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your reaching out to us. It's great to hear that the refrigerator is working well, except the issues with the door and the hinge. This is not what we would want for you, and we would like the opportunity to make this right. Please be on the lookout for and email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Versatile and gorgeous frudge
on September 15, 2024
Posted by: Cbclapham
[This review was collected as part of a promotion.] I absolutely love this fridge! The upper fridge has options for adjusting shelves or sliding up and out of the way to fit unusual sized items. The bottom of this section is handy for storing things like fruit cups or cheese. The external fridge drawer is so much nicer because I don’t have to open the French doors just to pull it out. Finally, I love that it has an ice maker on both the outside of the fridge and in the freezer. It’s gonna be great for entertaining. Oh, and it’s got fridge/freezer info on the edge of the door.
Written by a customer while visiting frigidaire.com