Customer reviews from etekcity.com
Levoit - PlasmaPro 400s Smart Air Purifier - Black
Average customer rating
4.6
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
46
4 Stars
3
3 Stars
3
2 Stars
3
1 Star
1
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Levoit - PlasmaPro 400s Smart Air Purifier - Black
Customer Rating
2
US EPA PM2.5 mismatch what Levoit consider air qua
on December 5, 2022
Posted by: Johnny
from Missouri
Frequency of use:Daily
Gender:Male
I have a Core 400S in a bedroom no bigger than 215sq/ft.
According to the US EPA on air quality. 0-15µg/m³ is consider "Very Good/Good" But the unit will allow the µg/m³ to get as high as 40µg/m³ before going to Fan Speed 1. Even when it is in Fan Speed 1, it can never get it down, but maintain within that range.
They need to fix or reprogram their logic and keep the fan up high enough to bring the level down to >15µg/m³.
I have an Airthings View Plus that monitor the same room (across the room from the air purifier) to cross check.
It is only in Fan Speed 3 or Turbo where it can keep the PM2.5 level under 15µg/m³. In my particular room.
No, I would not recommend this to a friend.
Response from etekcity.comBy Customer Service, January 19, 2023
We appreciate you sharing your experience with us, Johnny. Although the AQI standard or unit of measurement cannot be adjusted or calibrated at this time, you have the option to create a smart scene for your unit through the VeSync app. This will allow you to tentatively change the settings for the PM2.5 triggers. We would be happy to walk you through the process. You can reach our Levoit support team at (888) 726-8520 or support@levoit.com. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST.
Written by a customer while visiting etekcity.com
Customer Rating
1
Terrible, foul smell after a short use
on July 30, 2023
Posted by: nickerbocker
Frequency of use:Daily
Gender:Male
The purifier continues to give off a foul, sour smell after a short time of use. I just purchased a new filter to try and resolve this issue at the end of May and by early July it was already beginning to smell this way again. Now in late July we can’t even use it anymore because it makes the room smell terrible. This seems to be a consistent problem that customers are having with Levoit’s products and they are not fixing the issues. Do not purchase this purifier. If you have already purchased the purifier don’t waste any more money on new filters and demand your money back.
No, I would not recommend this to a friend.
Response from etekcity.comBy Customer Service, August 22, 2023
We appreciate you sharing your feedback. Let's see what we can do to help. Can you try running the unit without your filters to see if the smell persists? We would like to get a little more details to see how we can help. Please reach out to our customer service team directly. You can reach us at support@levoit.com or call us at (888) 726-8520. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST. We will be on the lookout for your message.
Written by a customer while visiting etekcity.com
Customer Rating
2
Blows dust
on April 10, 2022
Posted by: James183649
from LA
Every time I use this, after a few hours I notice dust is all over everything in my home. Instead of blowing the purifies air up and around, they should reverse direction and it should be blowing from the bottom. Either that or it just doesn’t work very well
No, I would not recommend this to a friend.
Response from etekcity.comBy Customer Service, April 22, 2022
Let's see how we can help! To get the most benefit from our air purifiers, it is recommended to place them in an enclosed room for a couple of hours. To more aggressively purify the air, try turning the unit to its highest setting. Please note that the unit is not able to pick up dust that has already landed on a surface. Do not hesitate to reach out if you have any further questions.
Written by a customer while visiting etekcity.com
Customer Rating
2
STILL SMELL SMOKE
on April 14, 2023
Posted by: Lola
I just installed the unit in our 300 sq ft bedroom. the reason for the purchase was the smell and stink of cigarettes. Nobody in our apt smokes and it is quite offensive. The air quality goes between 2 and 4 BUT THE SMOKE SMELL IS STILL THERE. Not Happy
Response from etekcity.comBy Customer Service, August 8, 2023
Thank you for sharing your experience, Lola. Please keep in mind that the sensor does not detect smells; it also does not differentiate between a "good" or "bad" smell, which is subjective. If you are attempting to clear an odor from a room, you may manually increase the fan speed. For more information, do not hesitate to reach out to us; just mention this review. You can email us at support@levoit.com or call us at (888) 726-8520. Our hours of operation are from Monday thru Friday, 9:00 AM to 5:00 PM PST. We are here for you!
Written by a customer while visiting etekcity.com
Posted by: Khay.c
from Oak Harbor, WA
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I spent late nights researching for the best air purifier and always ending up choosing Levoit at the end of every reviews and comparisons I watch on YT.. Love how it’s ozone free and very simple to operate! Love the smart feature on the 400s!
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: Mike L
from Severn, MD
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Just purchased my first VeSync Core 400S Smart True HEPA Air Purifier, and I can tell you it will not be my last. Looked online and checked out numerous products from various manufacturers and was drawn to this product due to the reviews, Bluetooth capabilities and it looks. Set-up was simple and connected to my network with no issues. App is great and works well. Would highly recommend this product and I will be looking for future sales to purchase additional units of various models.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: Melsteve
Verified Purchase:Yes
Very well built according to air quality around ,and Space
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: Annie C
from CA
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Great air purifier! Can tell the difference immediately. Purifies food/cooking smell quickly. My son's allergies seem to lessened also.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com