Customer reviews from etekcity.com
Levoit - PlasmaPro 400s Smart Air Purifier - Black
Average customer rating
4.6
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
46
4 Stars
3
3 Stars
3
2 Stars
3
1 Star
1
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Levoit - PlasmaPro 400s Smart Air Purifier - Black
Posted by: Anonymous
from Ohio
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Mostly great. It keeps disconnecting from my business internet. It also is not removing odors.
Written by a customer while visiting etekcity.com
Posted by: Carol G
Verified Purchase:Yes
Easy set up and works great! We now have three set up in different rooms at our house. We also purchased two for my mother’s house.
Written by a customer while visiting etekcity.com
Customer Rating
1
Terrible, foul smell after a short use
on July 30, 2023
Posted by: nickerbocker
Frequency of use:Daily
Gender:Male
The purifier continues to give off a foul, sour smell after a short time of use. I just purchased a new filter to try and resolve this issue at the end of May and by early July it was already beginning to smell this way again. Now in late July we can’t even use it anymore because it makes the room smell terrible. This seems to be a consistent problem that customers are having with Levoit’s products and they are not fixing the issues. Do not purchase this purifier. If you have already purchased the purifier don’t waste any more money on new filters and demand your money back.
No, I would not recommend this to a friend.
Response from etekcity.comBy Customer Service, August 22, 2023
We appreciate you sharing your feedback. Let's see what we can do to help. Can you try running the unit without your filters to see if the smell persists? We would like to get a little more details to see how we can help. Please reach out to our customer service team directly. You can reach us at support@levoit.com or call us at (888) 726-8520. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST. We will be on the lookout for your message.
Written by a customer while visiting etekcity.com
Posted by: Joe Gomolchak
from Troy, OH
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
My wife and I are plagued by summer allergies and gave the Levoit Core 400S air purifier a try. The unit was easy to setup. You can use the unit manually or by the VeSync app. The air quality was much improved with the unit installed in our living room. So much so, that we purchased another for our bedroom. The unit is very quiet, especially running on low fan. The digital display shows the settings and the actual current particle count. Being able to setup a cleaning schedule is also a nice plus. With the summer air quality alerts that have been occurring, I'm glad we have these air purifiers to provide clean air to breathe.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: mikec
Verified Purchase:Yes
Very quiet on auto setting. Touch screen is very easy to understand. Biggest challenge is being able to contact support when you have a question or an issue. No way to talk with a person. Email can take a few days to get an answer, If support was easier would be 5 stars.
Written by a customer while visiting etekcity.com
Posted by: Jose C
from New York City, NY
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I just bought the Levoit Core 400S Smart True HEPA Air Purifier just before the wild fires in Canada and all that smoke that killed the air quality in New York City. For some reason I had the windows opened and the purifier off. The air in the apartment smelled like smoke, so I closed the windows turned on the purifier and the light rings were red. Within the hour the air started getting better in the living room and the rings on the purifier turned blue, indicating that the air quality in the room was better. No more smoke smell in the entire apartment for that matter. Now I keep my windows close and my purifier on all day.
This purifier was worth the purchase and I am very happy I bought it.
Written by a customer while visiting etekcity.com
Posted by: BeckyW
from Tulsa, OK
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I’ve been very pleased with the Levoit Core 400S. It’s quiet and cleans the air well.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Customer Rating
2
STILL SMELL SMOKE
on April 14, 2023
Posted by: Lola
I just installed the unit in our 300 sq ft bedroom. the reason for the purchase was the smell and stink of cigarettes. Nobody in our apt smokes and it is quite offensive. The air quality goes between 2 and 4 BUT THE SMOKE SMELL IS STILL THERE. Not Happy
Response from etekcity.comBy Customer Service, August 8, 2023
Thank you for sharing your experience, Lola. Please keep in mind that the sensor does not detect smells; it also does not differentiate between a "good" or "bad" smell, which is subjective. If you are attempting to clear an odor from a room, you may manually increase the fan speed. For more information, do not hesitate to reach out to us; just mention this review. You can email us at support@levoit.com or call us at (888) 726-8520. Our hours of operation are from Monday thru Friday, 9:00 AM to 5:00 PM PST. We are here for you!
Written by a customer while visiting etekcity.com