Customer reviews from etekcity.com
Levoit - PlasmaPro 400s Smart Air Purifier - Black
Average customer rating
4.6
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
46
4 Stars
3
3 Stars
3
2 Stars
3
1 Star
1
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Levoit - PlasmaPro 400s Smart Air Purifier - Black
Customer Rating
3
very good but smell strange after couple hours
on December 21, 2022
Posted by: taiqi
from Canada
Frequency of use:Daily
Gender:Male
Anyone else experiencing bad odor after purifier runs for a while?
I would recommend this to a friend!
Response from etekcity.comBy Customer Service, January 19, 2023
We appreciate you sharing your feedback. Let's see what we can do to help. Can you try running the unit without your filters to see if the smell persists? We would like to get a little more details to see how we can help. Please reach out to our customer service team directly. You can reach us at support@levoit.com or call us at (888) 726-8520. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST.
Written by a customer while visiting etekcity.com
Posted by: Judy P.
from Yonkers, NY
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
It really works. The air in my apartment feels so much better. I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: Floki3030
Verified Purchase:Yes
This is the best air purifier I have bought, I chain puff my vape and my room is always so smoky, if I stop for 5 minutes my rooms is clear.
Written by a customer while visiting etekcity.com
Customer Rating
3
mediocre
on December 9, 2022
Posted by: wsad
Frequency of use:Daily
So I just got mine. First impressions - not solid. I had sprayed a parfume right at the air sensor. For some reason the PM indicator increased a bit but in auto mode it did not turned up the fan speed. Next, I put a smoking piece of paper next to it. The PM jumped at once to maximum but in auto mode, it did not turned up the fan speed to maximum, I had to manually select the 4th speed. I suspect that with that these air sensores are indeed of pure accuracy and one should not use auto mode but select one constant fan speed at all times. On the plus side the noise is indeed low. On 1st speed it's barely hearable. In night mode it's almost silent but it barely blows any air so there is a compromise here and I think night mode is of no use if you want to effecitvely clean the air over night. I also confirm that you can hear this fan motor whine on 1st and 2nd speed but it's not annoying. On 3rd and 4th it's drowned out by the hum of the air. In auto mode when the air is clean or in night mode, you can't notice it. As for the overall noise I say that it is bearable up to 3rd speed if the device is at least 2 meters away from you. 4th speed is not that loud, not as i.e. a vaccum cleaner but it sure is annoying to the point when the comfort of watching a tv, listening to music, reading is fairly compromised.
As for the VeSync app - I had no issues with pairing. The commands are responsive hovewer I haven't tested these features which are irrelevant to me like, timer, schedules or voice control. The 'effcient' function in auto mode settings should allow to choose between imperial and metric units but in the end I suppose it's just a bell and whistle which is not any more efficient and power-economic compared to keeping the device running at one constant speed all the time.
Response from etekcity.comBy Customer Service, January 19, 2023
Thank you for taking the time to share your feedback so thoroughly. The Auto Mode feature uses AirSight™ Plus, a smart laser dust sensor inside the air purifier, to adjust the fan speed automatically based on air quality. Please note that Auto Mode does not use the turbo fan speed (4 indicators). However, the VeSync app also supports additional auto modes like Quiet Auto Mode and Efficient Auto Mode. Our support team is available to answer any questions you may have to ensure you get the most out of your air purifier. You can reach our Levoit support team at (888) 726-8520 or support@levoit.com. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST.
Written by a customer while visiting etekcity.com
Customer Rating
2
US EPA PM2.5 mismatch what Levoit consider air qua
on December 5, 2022
Posted by: Johnny
from Missouri
Frequency of use:Daily
Gender:Male
I have a Core 400S in a bedroom no bigger than 215sq/ft.
According to the US EPA on air quality. 0-15µg/m³ is consider "Very Good/Good" But the unit will allow the µg/m³ to get as high as 40µg/m³ before going to Fan Speed 1. Even when it is in Fan Speed 1, it can never get it down, but maintain within that range.
They need to fix or reprogram their logic and keep the fan up high enough to bring the level down to >15µg/m³.
I have an Airthings View Plus that monitor the same room (across the room from the air purifier) to cross check.
It is only in Fan Speed 3 or Turbo where it can keep the PM2.5 level under 15µg/m³. In my particular room.
No, I would not recommend this to a friend.
Response from etekcity.comBy Customer Service, January 19, 2023
We appreciate you sharing your experience with us, Johnny. Although the AQI standard or unit of measurement cannot be adjusted or calibrated at this time, you have the option to create a smart scene for your unit through the VeSync app. This will allow you to tentatively change the settings for the PM2.5 triggers. We would be happy to walk you through the process. You can reach our Levoit support team at (888) 726-8520 or support@levoit.com. Our phones are open Monday thru Friday, 9:00 AM to 5:00 PM PST.
Written by a customer while visiting etekcity.com
Posted by: Celine
Frequency of use:Daily
Verified Purchase:Yes
I have purchased several of these filters for home and business. I haven't had any problems along the way. They are easy to use and filter options are good.
I would recommend this to a friend!
Written by a customer while visiting etekcity.com
Posted by: GHB25
from New York, NY
Frequency of use:Daily
Verified Purchase:Yes
This purifier has made a significant difference in my apartment! I love the control from the phone and the accurate read on the quality of air! I would definitely suggest this purifier! FYI, I live in an 800 square foot home and this is PERFECT for purifying the space quickly!
No, I would not recommend this to a friend.
Written by a customer while visiting etekcity.com
Posted by: Cody
from Myrtle Beach
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
This air purifier is quiet and does the trick/ no more stuffy noises
I would recommend this to a friend!
Written by a customer while visiting etekcity.com