Customer reviews from gracobaby.com
Graco - Benton 5-in-1 Convertible Crib - Driftwood
Average customer rating
1.9
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
4
4 Stars
4
3 Stars
19
2 Stars
46
1 Star
52
7%of customers recommend this product.
(
8 out of
110)
Customer Reviews for Graco - Benton 5-in-1 Convertible Crib - Driftwood
Customer Rating
2
Difficult
on October 23, 2021
Posted by: MamaPadilla
from New York
Length of ownership:1 year or longer
We bought this crib 2 years ago and I really did love the crib itself. I realized after putting it together that the conversation kits were not included. I bought the toddler rail- which 2 years later I realize was actually not the correct one and the right one is nowhere to be found. I should have purchased the bed conversation kit too, because now I can’t find that piece ANYWHERE. So much for 4 in 1. Very frustrating.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 27, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Doesn't convert into a toddler bed as advertised
on October 25, 2021
Posted by: Melissadob
from San Francisco
Length of ownership:1 year or longer
I bought this bed 1 year ago and it worked fine as a crib, but now we are ready to convert it to a toddler bed, and the so called “conversion kit” you need to buy separately is not for sale ANYWHERE. This was advertised as a 4-in-1 product!! How misleading and sneaky. If i had known it doesn't convert to a toddler bed and can only be used as a crib, I would not have purchased this.
Response from gracobaby.comBy Graco, Consumer Services, October 27, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not convertible
on October 29, 2021
Posted by: Sansa33
from San Jose, California
Length of ownership:1 year or longer
I bought this item two years ago and like pretty much everyone else, i feel misled for not being able to convert this to a toddler crib. I can’t find the rail anywhere. What a joke. The only reason I had purchased this was to be able to covert it down the line.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, December 9, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Misleading
on November 11, 2021
Posted by: Brooklynn E
from Michigan
Length of ownership:1 year or longer
I got this crib for my 2019 baby, shes finally ready for a toddler bed! So glad I have a 4-1 crib right? WRONG this crib doesn’t convert into a toddler bed like it says it should. You need a conversion kit that you absolutely cannot get your hands on anywhere. I’m so angry. Looks like I have to buy my daughter a whole new bed now.. Wish I knew this before I even bought it. So disappointing
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, November 24, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Cannot convert
on November 21, 2021
Posted by: apell004
from Suffolk, VA
I bought two of these only a year ago for my twin babies. I cannot find the compatible conversion kits and rails anywhere. Now I feel like I wasted a ton of money, expecting to have been able to utilize these cribs throughout my babies’ lives. I’m so upset and need to convert very soon. Do not buy if you are looking for a convertible crib that you expected to be able to use for more than a year.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, November 23, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Need Toddler Conversion Rail
on November 24, 2021
Posted by: Kristin B1
from Maryland
Length of ownership:1 year or longer
This has worked amazing for us as a crib. But like so many others, we are now needing to convert to a toddler bed & I can’t find any clear cut product tail to use to convert. Can someone from Graco please contact me? I would hate to have to buy an entirely new bed for a toddler bed.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Services, December 3, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Conversion Issues!
on December 10, 2021
Posted by: Laur31
from New Jersey
Length of ownership:1 year or longer
This crib is beautiful, but now my 2 year old is getting ready for the toddler bed. As I’m reading these reviews, it seems my issues are the same as many others- where can I get the conversion kit?! So disappointing that it was a little misleading AND I can’t even figure out where to purchase it.
Response from gracobaby.comBy Graco, Consumer Services, December 13, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Where is this conversion kit?
on December 12, 2021
Posted by: K Mon
Length of ownership:1 year or longer
I bought this for the convertible feature. Loved it as a crib but I cannot locate the supposed “conversion” kit anywhere. Feel misled by the 4-in-1 advertising.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, December 13, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com