Customer reviews from gracobaby.com
Graco - Benton 5-in-1 Convertible Crib - Driftwood
Average customer rating
1.9
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
4
4 Stars
4
3 Stars
19
2 Stars
46
1 Star
52
7%of customers recommend this product.
(
8 out of
110)
Customer Reviews for Graco - Benton 5-in-1 Convertible Crib - Driftwood
Customer Rating
3
Toddler piece?
on August 23, 2021
Posted by: Mommy311
from Texas
It seems we are having the same issue as many people. We are now ready to convert the crib in a toddler bed and the crib doesn’t include the piece. What is worst there’s no where to be found. I wished I had read these reviews, before buying. If anyone has a solution please let me know.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 25, 2021
Thank you for your review of our Graco product. We're truly appreciate your feedback. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Can’t make into toddler bed
on August 26, 2021
Posted by: Cassiopeia
from Maryland
Length of ownership:1 year or longer
Where is the toddler rail converter piece?
My daughter is a climber and I am ready to convert the crib in a toddler bed. The crib doesn’t include the piece and there doesn’t seem to be aMy place to buy one.
My daughter is a climber and I am ready to convert the crib in a toddler bed. The crib doesn’t include the piece and there doesn’t seem to be aMy place to buy one.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 30, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Only Imagination and More Money Make This a 4-in1!
on August 27, 2021
Posted by: Char1otte
from Denver, CO
Length of ownership:1 year or longer
The Benton was a decent crib but as others have mentioned, it doesn't convert to a toddler bed. Since we've purchased it, new wording has been applied to the description that it converts to a day bed. But as any parent knows, you'll need a rail as children get adjusted to the new setup. Not only does it not come with a rail, you cannot purchase one. It doesn't exist for this model. Additionally, because of the spring frame sinking lower than the crossbar on the outer frame of the bed, you cannot adequately or safety connect any other bedrail made for this purpose. We eventually got a toddler bed rail knowing it wasn't going to attach to the bed and would also damage the frame in the process -- which hurts any resale value, of course. Now, as I feel like I've settled on being in this for the long haul, I came back to find out how to turn the frame into a full-bed headboard, etc. Nope! There is apparently some kit I need to buy. Well, not gonna happen. I'm letting this mess go.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Shouldn't be called a 4 in 1
on August 29, 2021
Posted by: Jassynem
from New York
Length of ownership:1 year or longer
I love it but now need to convert it to a toddler bed and don't have the guard rail or conversion bar so is this truly a 4 in 1? The color is great and I intend to use it for quite some time. Can someone from Graco help?
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Need a guardrail
on September 1, 2021
Posted by: K8needs2sleep
from Albany, OR
Length of ownership:1 year or longer
Worked great as a crib. But like other parents I need a guardrail now to convert to toddler bed and am having trouble finding one online that I can be sure is compatible. Can you please point me in the right direction?
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 27, 2022
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Misleading
on September 4, 2021
Posted by: Sylvi
from California
Length of ownership:1 year or longer
My husband I, chose the bento convertible 4 in 1 thinking it would be the best choice for our baby as he grows. It was great for him as a infant but now now he is a toddler and there is no way to convert it into a toddlers bed. I’ve searched around for the toddler rail and no luck, if I would have known this was going to be the case I wouldn’t have bought it.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 8, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Annoyed
on September 9, 2021
Posted by: Bethm625
Length of ownership:1 year or longer
Agree with everyone else here. This was a good crib but I’m extremely frustrated that I can’t find the toddler bed guard rail anywhere! Graco is still selling this crib but doesn’t even have the guard rail on their site! What’s the point?
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 13, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not a toddler bed option available….
on September 12, 2021
Posted by: Daded
from Philadelphia pa
While this is promoted as a toddler bed the support rail for the conversion is not included and I cannot even find it to purchase.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 13, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com