Customer reviews from frigidaire.com
Frigidaire - Gallery 6.2 Cu. Ft. Freestanding Electric Total Convection Range with Self-cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.7
(1,912 Reviews)
Rating breakdown 1,912 reviews
5 Stars
1,454
4 Stars
381
3 Stars
47
2 Stars
8
1 Star
22
Customer Reviews for Frigidaire - Gallery 6.2 Cu. Ft. Freestanding Electric Total Convection Range with Self-cleaning and Air Fry - Black Stainless Steel
Customer Rating
5
Electric Range
on September 25, 2024
Posted by: Jeff Mac
[This review was collected as part of a promotion.] Excellent performance
Written by a customer while visiting frigidaire.com
Customer Rating
5
so much room for activities.
on October 1, 2024
Posted by: Ayn16
[This review was collected as part of a promotion.] We found ourselves having to quickly replace our oven and range over Labor Day weekend. Looked at reviews and top model lists and settled on our Frigidaire gallery. I’m an avid Baker, and even canner this oven is huge. I can do so much more so much quicker. The oven preheats maintains temp beautifully and is producing perfect cookies, pies, cakes, and artisan Loaves. And I’m shocked how fast the big burner will boil water our favorite discovery on it is the bridge burner and the probe Cooking feature. When I take the lid off my sourdough, I insert the probe and it tells me when it’s perfectly reached temp. I will admit it’s taking some getting used to not having the elevated back with the controls, but that’s what went out on our last model from steam so we chose front controls. Can’t wait to try steam bake this weekend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Heat Is Essential
on October 7, 2024
Posted by: Don5163
[This review was collected as part of a promotion.] So far, we really like the range because of one main feature - it actually gets hot enough to brown bread. We really like it for that reason.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great oven for the money
on November 4, 2024
Posted by: GeneralC
[This review was collected as part of a promotion.] I have only gad my range/oven for a short time, but it is functioning very well.
Written by a customer while visiting frigidaire.com
Customer Rating
1
wil not work and no help from manufacture
on November 12, 2024
Posted by: mark1370
[This review was collected as part of a promotion.] Have had for 2 months error 50 came up called for warranty first tech still haven't seen 3 weeks 2 tech came out said be a month for parts. Call manufacture still no one wants to help 2 its going to be over 2 months no oven or stove. they think this is ok?
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 13, 2024
Hi, Mark. It is so unfortunate that you have had this experience. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We will make sure that everything is in progress with our authorized service provider so they can get your unit fixed as soon as possible. If there is any conflict, please connect with us via chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on November 23, 2024
Posted by: Colusa
Looks nice and I like the width of the oven. Cooktop is fairly easy to clean, though I wish it were white. Dials for the cooktop seem to get stuck in between settings and not heat. I compared two identical pots of cold water set to 6. After ten minutes there was at least a 10 degree difference between the water on different burners. Not sure if one burner didn't actually set to 6 or if they don't work evenly. I haven't tried it a second time. The oven controls are inconvenient. If I forget to turn off the light in the oven, I have to go back and start the oven again to be able to turn it off. If my hands are wet and because I am older and my hands are often cold, it does not respond to my tapping the screen. I gave resorted to using a stylus pen to enter commands. Having the oven turn off with the timer makes the timer useless for some types of baking, especially cookies. I want to know when one pan is almost done and should be checked and then need another minute. I would have to reset the oven for each batch. I just set it for plenty of time and turn it off myself and use my watch timer. When I have been baking something at 350 and then It is nearly done, I will tap +1 on the temp and it will say preheating from 330, even if I have not had the oven door open, It doesn't;t seem to hold a consistent temp.
I wish I had gotten a model with fewer features. I picked this to get the air fry feature, but I usually end up using my air fryer toaster over.
I wish I had gotten a model with fewer features. I picked this to get the air fry feature, but I usually end up using my air fryer toaster over.
Response from frigidaire.comBy Yhano, Online Outreach Specialist, November 25, 2024
Thank you for sharing your detailed experience with your new oven. We’re glad to hear you’re enjoying the oven’s width and the ease of cleaning the cooktop, though we understand you’re facing a few frustrations with other features.
The cooktop dials should ideally move smoothly, so if they’re getting stuck between settings, this could impact heating consistency. You might try a second test to confirm if a particular burner is not heating evenly, and we’d be happy to help troubleshoot further. The oven controls are designed to provide more functionality, but we understand that having to restart the oven to adjust the light can be inconvenient. If the touchscreen sensitivity is a challenge, using a stylus as you’ve done is a great alternative, especially if cold hands affect responsiveness.
For the timer, we understand how the automatic shut-off could disrupt certain types of baking where multiple batches require checking. Using your own timer or watch as you’re doing is a good workaround, and we’ll pass along your feedback about this feature. It’s also important to note that the oven should maintain a consistent temperature. If it appears to be preheating again after a slight adjustment, this might indicate a calibration issue, which we can help address.
We appreciate your feedback. Feel free to connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. Thank you again for choosing this model, and we hope to help you make the most of its features!
The cooktop dials should ideally move smoothly, so if they’re getting stuck between settings, this could impact heating consistency. You might try a second test to confirm if a particular burner is not heating evenly, and we’d be happy to help troubleshoot further. The oven controls are designed to provide more functionality, but we understand that having to restart the oven to adjust the light can be inconvenient. If the touchscreen sensitivity is a challenge, using a stylus as you’ve done is a great alternative, especially if cold hands affect responsiveness.
For the timer, we understand how the automatic shut-off could disrupt certain types of baking where multiple batches require checking. Using your own timer or watch as you’re doing is a good workaround, and we’ll pass along your feedback about this feature. It’s also important to note that the oven should maintain a consistent temperature. If it appears to be preheating again after a slight adjustment, this might indicate a calibration issue, which we can help address.
We appreciate your feedback. Feel free to connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. Thank you again for choosing this model, and we hope to help you make the most of its features!
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good 😊
on November 26, 2024
Posted by: MamaK19
[This review was collected as part of a promotion.] We had to replace our Kenmore Elite that we have had for the last 18 years, so a slight adjustment period but everything I have made so far turns out great, from baking banana bread to braised beef. It is spacious, fits plenty inside. The drawer on the bottom can hold the cooling racks I use, but not much more. The only thing I wish it had was a second larger range on top. I can only cook with the larger pot on one side. It heats quickly and the touch screen is simple to navigate.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek Quality Oven
on December 9, 2024
Posted by: Ken1232
[This review was collected as part of a promotion.] We bought this on sale to replace our old one that suddenly stopped working. It’s been a great oven so far. I like the design and the convection feature.The only thing I work change is that it shouldn’t auto shut off your oven when you use a timer, because there are so many instances where your dish needs a few more minutes and you have to type in the temperature and let it get back to where it was all over again just for 2 minutes or whatever.
Written by a customer while visiting frigidaire.com