Customer reviews from frigidaire.com
Frigidaire - Gallery 6.2 Cu. Ft. Freestanding Electric Total Convection Range with Self-cleaning and Air Fry - Black Stainless Steel
Average customer rating
4.7
(1,912 Reviews)
Rating breakdown 1,912 reviews
5 Stars
1,454
4 Stars
381
3 Stars
47
2 Stars
8
1 Star
22
Customer Reviews for Frigidaire - Gallery 6.2 Cu. Ft. Freestanding Electric Total Convection Range with Self-cleaning and Air Fry - Black Stainless Steel
Customer Rating
2
Disappointed
on November 13, 2023
Posted by: Jean E H
[This review was collected as part of a promotion.] I was very excited about getting my new stove, after reading the options and reviews. We have had the stove for a little over a month. During this time we have had 2 almost fires, fortunately we were home. The front knobs do not have a lock out option and turn on if you just bump them the right way. I was excited about not having to reach across the stove to turn burners on or off because of my RA. Now I have a stove that I can not afford to just replace and small grandchildren I will be nervous about accidentally turning them on since the knobs can not be locked, only the oven door can. So disappointed and now very nervous about the holidays and 18 month old twin grandchildren. Just so disappointed, should have waited and maybe bought the other American appliance brand.
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 14, 2023
Hello! We know this can be scary when this happens to your electric range and we want you to know that we are here to help. A tip that can help alleviate most knob concerns is using protective knob covers. They can prevent your knobs from easily being turned on when bumped, and they are child proof. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on January 1, 2025
Posted by: Ron Bloomingdale
We have only used the surface burners so far. But I do not like when I turn the knob to adjust the burner temperature a VERY BRIGHT light comes on, in back of knob. Not allowing us to see the dial to adjust the temp. We have to turn on our over head spots to see the numbers.
Response from frigidaire.comBy Christi, Online Outreach Specialist, January 2, 2025
Hello, Ron Bloomingdale. Thank you for your feedback. We’re glad to hear you’ve started using the surface burners. We apologize for the inconvenience caused by the bright light behind the knob making it difficult to see the temperature dial. We understand how this can be frustrating and appreciate you bringing it to our attention.
Your feedback is valuable to us, and our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If you have any questions or need assistance with your dishwasher settings, please don't hesitate to reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. - Christi
Your feedback is valuable to us, and our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If you have any questions or need assistance with your dishwasher settings, please don't hesitate to reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Issues
on October 1, 2023
Posted by: Bobaloobob
[This review was collected as part of a promotion.] Bought all new Gallery appliances. Had them for a litle over a month and already had repairman put a magnet in microwave. Dishwasher won't completely dry dishes and stays wet inside all the time. Repairman coming this week to look at it.
Response from frigidaire.comBy Christian , Online Outreach Specialist, October 2, 2023
Hi Robert!
We apologize that this has been your experience with your range for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We apologize that this has been your experience with your range for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great new fridge
on December 5, 2023
Posted by: CDub71
[This review was collected as part of a promotion.] Great new fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Waiting for rear dry wall to be finished
on August 1, 2023
Posted by: Anthony80
[This review was collected as part of a promotion.] So far my range is nice. But i want the job to be completed asap. My wife is very anxious for it to look better
Response from frigidaire.comBy Angel, Online Outreach Specialist, August 2, 2023
Hello, Valued Consumer!
We appreciate you letting us know about your thoughts and feedback about your electric range. Rest assured that we will consider your suggestions and endeavor to produce high-quality products. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
We appreciate you letting us know about your thoughts and feedback about your electric range. Rest assured that we will consider your suggestions and endeavor to produce high-quality products. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 9, 2023
Posted by: None 945
[This review was collected as part of a promotion.] So far it works well, I do have a question, the lower part of the window fog’s up when the oven is on.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceptional Upgrade
on October 13, 2025
Posted by: Oregon84
[This review was collected as part of a promotion.] Coming from a 13 year old Whirlpool that came with the house this is better in almost every way. Love all the cooking options, the touchscreen, and how much more power it has. Preheat and flat to boil times cut in half! The backlights on the knobs are cool but a little bright. I read that on some reviews before purchasing but didn't really believe it until I got it in my house. The light does make the numbers on the knobs hard to see. My only other complaint is there is not a large burner. The bridge feature is great for gridling , but only having a 9" burner instead of a flexible burner that goes up to 12" is a downgrade from my base model Whirlpool.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, October 15, 2025
Hi there! Thank you so much for taking the time to share your experience with your new range. We’re thrilled to hear that it’s been such a strong upgrade from your previous model and that you’re enjoying the enhanced cooking options, improved power, and the convenience of the touchscreen. It’s great to know you’ve noticed a real difference in preheat and boil times!
We also appreciate your honest feedback regarding the backlit knobs and burner size. You're right — while the backlighting adds a sleek touch, it can make the numbers harder to read in certain lighting. And we understand how valuable a larger, more flexible burner can be for certain cookware. Your comments are incredibly helpful and will be shared with our product team for future design consideration.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We also appreciate your honest feedback regarding the backlit knobs and burner size. You're right — while the backlighting adds a sleek touch, it can make the numbers harder to read in certain lighting. And we understand how valuable a larger, more flexible burner can be for certain cookware. Your comments are incredibly helpful and will be shared with our product team for future design consideration.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Not just sleek and pretty, this oven range has every feature anyone could need.
on May 16, 2023
Posted by: Barbara in Jupiter
A great feature of my new Fridgidaire range are the light up dials. I’ve forgotten to turn off a burner now and then. A slight downside is that the reflection in low light makes it hard to see the dial settings. The neighboring dial serves as a guide, though. I love the warm zone burner. No fear of it getting too hot or burning. Two other features I’m excited about but haven’t used yet are the Air Fryer feature, and Convection bake or roast. My small Ninja air fryer is too narrow to fit large items. My Fridgidaire air fryer tray will be arriving shortly and I’ll post another review. I’ve really never had an oven/range with so many features.
Written by a customer while visiting frigidaire.com