Customer reviews from lenovo.com
Lenovo - ThinkPad Z16 Gen 1 16" Notebook - AMD Ryzen 7 PRO 6850H - 16GB Memory - 512GB SSD - Arctic Grey
Average customer rating
3.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
23
4 Stars
9
3 Stars
4
2 Stars
4
1 Star
11
65%of customers recommend this product.
(
22 out of
34)
Customer Reviews for Lenovo - ThinkPad Z16 Gen 1 16" Notebook - AMD Ryzen 7 PRO 6850H - 16GB Memory - 512GB SSD - Arctic Grey
Posted by: CDG206
from Seattle, WA
Verified Purchase:Yes
Generally an ok system. I've had a number of driver issues that have caused the machine to get stuck in a screen for BIOS configuration changes when it has rebooted overnight after updates. It is also unable to work correctly with my Bluetooth Jabra Move 2.5.0 headphones which worked fine with my Lenovo T480s Thinkpad.
Written by a customer while visiting lenovo.com
Customer Rating
5
Love it!
on September 30, 2022
Posted by: Gyula K
from Budapest
Updated from Lenovo T480 14". I love 16" screen size. The performance is great.
I had one freeze on the first day. No problems since then. I installed all the Lenovo and Win11 updates.
I'm using it on Balanced mode, it's vey quiet.
I run couple of PassMark test on Performance mode then the fan gets noisy.
The Memory Mark scores only ~2200, the memory latency seems to be "high", I'm not sure why.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Worst ThinkPad ever
on May 10, 2023
Posted by: ATL_LenovoFan
from Atlanta, GA
[This review was collected as part of a promotion.] I hate to say it, as a ThinkPad fanatic, this is worst ThinkPad I've ever owned. First boot, it crashed before even getting to the OS. After first updates, it crashed at BIOS on reboot, got stuck with fans blasting and CPU cranking hot -- I had to hard reset with a paperclip. You can see the horizontal lines in the 4k OLED screen -- really not good. The keys are popping off the keyboard just from typing -- they aren't secured properly and popping them back on doesn't solve it. And when you're in a video meeting, the computer just randomly reboots within about 60 seconds of starting the call. This will be returning to Lenovo ASAP.
Response from lenovo.comBy Subhash_Lenovo, Customer Service, May 14, 2023
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better.
For any concerns you may have, please consider both our online Technical Support at https://support.lenovo.com/us/en/ as well as contacting our Technical Support via phone at 1-855-253-6686 option 1.
Very Respectfully,
Subhash_Lenovo
For any concerns you may have, please consider both our online Technical Support at https://support.lenovo.com/us/en/ as well as contacting our Technical Support via phone at 1-855-253-6686 option 1.
Very Respectfully,
Subhash_Lenovo
Written by a customer while visiting lenovo.com
Posted by: N Bowen
from DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. The machine came with Lenovo Corp Vantage installed. I needed to uninstall that and install Lenovo Vantage to utilize the scan function. The lack of USB-A ports required me to spend another chunk of money on a docking station/USB Hub. Otherwise, I have no complaints about performance.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Ray Losch
Verified Purchase:Yes
Dent in the right side of the machine where the speakers are. Noisy fan.
Written by a customer while visiting lenovo.com
Posted by: Jackel of all Trades
from Eureka, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop, with an amazing screen and wonderful sound. I didn't realize how, in this age of flat screens everywhere, how good a good screen could be, and the Z16 has the most amazing screen I've ever seen. I wasn't sold on that 'lower blue' thing, but now I completely am. Also, the audio is quite amazing for a work style laptop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: notradamus
Verified Purchase:Yes
[This review was collected as part of a promotion.] Always crashing... many black screens... screen flashes, daily...
Response from lenovo.comBy Poornima_Lenovo, January 9, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: J3nks
from Quincy, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Once purchased and trying to set them up for employees, it kept shutting down at different times outside of normal. We then found it is a known issue, but wasn't noted anywhere on your site.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 26, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com