Customer reviews from napoleon.com
Napoleon - 22" Charcoal Kettle Grill with Legs Premium Cover - Black
Average customer rating
4.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
54
4 Stars
4
3 Stars
6
2 Stars
4
1 Star
7
Customer Reviews for Napoleon - 22" Charcoal Kettle Grill with Legs Premium Cover - Black
Customer Rating
3
Water Resistant, not water proof
on September 29, 2024
Posted by: Kris G
I have had this grill cover for 3 years. As noted in a previous response, the cover is water resistant. Here in Florida that doesn't work. After a heavy rain the grill is soaked. Need to dry the grill off and check the drip tray.
Response from napoleon.comBy Liane Team Napoleon, October 8, 2024
Hi Kris! Thank you for sharing your review. We regret that the product did not meet your expectations. Your feedback is valuable and will assist us in enhancing our products. We apologize that you are having issues with the cover and excessive rainfall. We suggest that you relocate the grill to a different spot to avoid any strong stormy weather issues. During hot and humid weather, it's better to keep your grill uncovered because a cover can trap the humidity inside and cause problems. If you're using a Napoleon cover, you don't need to worry as it's vented, allowing for better airflow around the grill and preventing humidity build-up. However, on rainy or snowy days, it's still highly recommended that you use the cover to protect your grill from the elements. You are correct our covers are water-resistant and not waterproof. Thanks
Written by a customer while visiting napoleon.com
Customer Rating
2
Tie fell apart
on October 21, 2024
Posted by: BBQ1234
We have had the cover for our Prestige grill about 3 years and one of the ties fell apart. Went to tighten it and it fell off in my hand.
Response from napoleon.comBy Liane Team Napoleon, October 22, 2024
Hi! Thank you for sharing your review. We regret that the product did not meet your expectations. Your feedback is valuable and will help us enhance our products. Sorry to hear that the strap has come loose. The cover will still protect the grill from the elements. Our Covers have a 3-year warranty, I would suggest sending us an email at webcare@napoleon.com with your proof of purchase and we can see if it still falls under the warranty. Thanks
Written by a customer while visiting napoleon.com
Customer Rating
1
disintegrates, it is designed to deteriorate fast
on November 10, 2024
Posted by: J123
This cover does not last and it disintegrates under sun and snow. You need to replace it every other year.
Response from napoleon.comBy Liane Team Napoleon, November 15, 2024
Hi! Thank you for sharing your review. We are sorry to hear that the product did not meet your expectations. Your feedback is important to us and will help us improve our products. I apologize for the issue with your cover disintegrating; this is quite unusual since our covers are made from heavy-duty, water-resistant fabric that should not crack or develop mold. We have also made enhancements to the UV inhibitors to provide superior fade resistance. Since our Napoleon grills are outdoor appliances, the cover is intended primarily to protect against extreme weather conditions. Thanks
Written by a customer while visiting napoleon.com