Customer Reviews for Napoleon - 22" Charcoal Kettle Grill with Legs Premium Cover - Black
Customer Rating
3
So far it’s ok, no perfect
on March 13, 2024
Posted by: Mola
from Oakville
So far it’s a decent grill. I got the SE phantom version. What I don’t like so far was assembly instructions weren’t the greatest and my other gripe is I ordered natural gas, paid extra and it still has propane tank cutout with complete hole out onto the patio. My previous grill did not have that. They should give you some cover that fits I. So you can use that area for storage.
Response from napoleon.comBy Liane, Team Napoleon, March 14, 2024
Hi! We apologize that your RSE425RSIBPK-1-PHM did not meet your expectations. Please note that the bottom cart is a universal part for both natural gas and propane models. We aim to offer cost-effective grills and replacement parts. Thanks!
Written by a customer while visiting napoleon.com
Customer Rating
2
Nice looking but doesn't stay on.
on April 14, 2024
Posted by: farmgirl67
from Ohio, USA
Both grill and cover are less than a week old. Have not even used the grill yet, but the winds keep blowing the cover off. It's a very expensive sail. It looks nice and the clips are easy to use, but might be better if there was an attachment to the grill itself? I'm debating if it's better just to leave the cover off.
Response from napoleon.comBy Liane Team Napoleon, April 19, 2024
Hi! We are sorry that our Rogue Grill cover has not fully met your expectations. Thank you for sharing your experience so we can improve. We apologize that you are having issues with the wind and adjustable straps. We suggest that you relocate the grill to a different spot to avoid any wind-related issues. During hot and humid weather, it's better to keep your grill uncovered because a cover can trap the humidity inside and cause problems. If you're using a Napoleon cover, you don't need to worry as it's vented, allowing for better airflow around the grill and preventing humidity build-up. However, on rainy or snowy days, it's highly recommended that you use the cover to protect your grill from the elements. Thanks
Cover works well. It isn’t as heavy as cover that came with bbq when purchased. BBQ is on deck by bay which can be very windy. Concerned it may blow off in a big gale, which never happened with old cover
Response from napoleon.comBy Liane Team Napoleon, August 27, 2024
We appreciate your feedback and the insights you have shared with us. Your input is highly valuable to us as we continually strive to enhance our products. We regret to learn that our product fell short of your expectations. I would like to inform you that our covers are equipped with straps designed to secure them underneath the side shelves, ensuring a snug fit and reducing the risk of being blown away by the wind. Thanks
Design should be designed with tie-down at the bottom (weather-proof lace-ties through reinforced eyelets) to prevent wind from lifting the cover off --- essential for balconies.
Written by a customer while visiting napoleon.com
Customer Rating
1
disintegrates, it is designed to deteriorate fast
on November 10, 2024
Posted by: J123
This cover does not last and it disintegrates under sun and snow. You need to replace it every other year.
Response from napoleon.comBy Liane Team Napoleon, November 15, 2024
Hi! Thank you for sharing your review. We are sorry to hear that the product did not meet your expectations. Your feedback is important to us and will help us improve our products. I apologize for the issue with your cover disintegrating; this is quite unusual since our covers are made from heavy-duty, water-resistant fabric that should not crack or develop mold. We have also made enhancements to the UV inhibitors to provide superior fade resistance. Since our Napoleon grills are outdoor appliances, the cover is intended primarily to protect against extreme weather conditions. Thanks